We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“GREAT STAY! CLEAN, IMMACULATE! BED PILLOWS WAY TOO THICK”
Review of Brookstone Lodge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Brookstone Lodge
Ranked #32 of 63 Hotels in Asheville
Mass
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“GREAT STAY! CLEAN, IMMACULATE! BED PILLOWS WAY TOO THICK”
Reviewed 25 September 2009

We booked into the Brookstone Lodge after reading reviews. Staff was extremely pleasant and helpful; breakfast was great, only complaint was the bed pillows are way too thick and firm! Loved the room size and beds and bathroom.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MassZippity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 1 October 2009
Thank you for your feedback on our hotel. We are pleased that you had a great stay and found our staff to be “pleasant and helpful”. We are sorry that the pillows were not to your liking, so please next time you stay with us, please ask for different pillows and we will accommodate that request. Thank you again for choosing Brookstone Lodge. We truly do appreciate you staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

848 reviews from our community

Traveller rating
    319
    298
    151
    58
    22
See reviews for
269
393
36
29
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Covington, Kentucky
Level Contributor
119 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 23 September 2009

We stopped in Asheville on the way from Ky to SC coast. Although we could have stayed at other hotels in area for $20 or so cheaper, I decided to spend a little more on quality and comfort rather than value. I was very pleased with my decision. The staff was very friendly and polite The decor in room was all new, very nice marbled showers, comfotable bed and sheets, plus little sittle area, flat screen TV, and fridge. The continental breakfast had everything you need for fresh start to day; fruit, cereal, eggs, sausage, waffles, biscuits and gravy. The breakfast alone made up and difference in price factoring in how much you would pay for a decent breakfast for two or more people, and most value hotels don't have the spread you would find here

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myconductor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 24 September 2009
We thank you for choosing Brookstone Lodge for your overnight accommodations. We are happy that you enjoyed the extra touches that we have included throughout the hotel as well as our deluxe continental breakfast. We pride ourselves on our customer service and want to make your stay enjoyable. We do hope that you think of us again on your next visit to Asheville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, NC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 September 2009

My stay at Brookstone was more than pleasing! The staff was extremely friendly and helpful! My room was awesome! I highly recommend this place!!

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rendutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 23 September 2009
Thank you so much for your positive feedback on Brookstone Lodge as well as your glowing recommendation. Thank you for choosing us and we do hope that you visit us again on your next visit to Asheville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daytona Beach, Florida
1 review
Reviewed 20 September 2009

This was recommended on Trip Adviser and I'm so lucky that I was able to locate the review and follow the recommendation. Anyone who is spending a short time in Asheville and mainly sightseeing like we did can easily stay there. Very close to the Biltmore Mansion and other tourist locations. Very clean, great breakfast and excellent service. A real find!

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheers1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 23 September 2009
Thank you for giving Brookstone Lodge a chance. We are pleased that you enjoyed your stay and found our hotel “a real find”. We strive to give great service and provide a bit more than other places. We are glad that you decided to stay with us and do hope that choose us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Oh
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2009

My wife and I recently stayed 3 nights at the Brookstone Lodge during our first visit to the Asheville area. This hotel is a very good value and it is very conveniently located. If you plan to go to the Biltmore Estate this is a very good option since it's very easy to get there from the hotel while the rates at the Brookstone are much lower than other hotels nearby.

The staff were all very friendly, welcoming and helpful. The continental breakfast was better than average, featuring eggs, waffles and good sausages. There was a staff person on duty during breakfast hours making sure the food and beverage offerings remained stocked. Our room and all the other areas of the hotel were very clean.

There were a few negatives that should be pointed out. The walls tend to be kind of thin. We could hear the people in the room next to ours (adjoining room with door shut) when they were talking or watching TV. Also, in the bathroom you could hear other guest clearly through the ventilation system. That was a little strange. Also, as some others on this site have mentioned, there was sometimes an odd odor to our room. The hotel definitely smells like new construction and we couldn't tell if maybe it was just the carpeting or the cleaning supplies the hotel uses or what, but there was a definite smell to the place. It wasn't over-powering and wouldn't prevent us from staying there again, but if you are sensitive to these things you should keep this in mind. Since the hotel is very new hopefully this issue will dissipate (literally) in the near future.

Overall, it's a nice place to stay. It is a very good value compared to other hotels in the area. The breakfast is good. The location is excellent It's just 5 minutes from the entrance to the Biltmore and only about 10 minutes from the shops and restaurants of downtown Asheville. We would stay there again.
If you're looking for a place to stay in Asheville you should consider staying there.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank metafarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 23 September 2009
Thank you for taking the time to post your review on the Brookstone Lodge. We are glad that you enjoyed the value and convenience of our property as well as our breakfast and staff. We will certainly look into your other concerns and make any corrections and/or changes that we can. Being a new hotel we welcome any/all feedback to help us provide you, our guest, with the best possible experience that you can have while here. I am please that you would choose us again in the future and we certainly welcome you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south carolina
1 review
Reviewed 13 September 2009

we had a great time.everything was nice clean and the staff was excellent.we could not of ask for a better place to stay.the price was real good for what all we got.we will go back soon and this time with our children.THANKS BROOKSTONE

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthCarolinaAngie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 14 September 2009
THANK YOU! SouthCarolinaAngie for staying with us here at Brookstone Lodge and taking the time to post your wonderful experience. We appreciate you staying with us and look forward to having you and your family here in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 September 2009

The location is good in that is it just 15 min. from the airport but the immediate vicinity is not what I would call quait or picturesque. The Brookstone Lodge looks unique from the outside but once you are inside it is exactly the same as all the personality-less chain hotels like Amerisuties, Holiday Inn Express and so on. The breakfast was your std budget hotel breakfast included type hotel. THe exercise room was cramped and not very well equited. The room was large enough but dark. When I return to the area I will look for a hotel with a little more personality.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sichuanbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrookstoneAVL, Manager at Brookstone Lodge, responded to this review, 11 September 2009
Thank you for giving us a chance and staying with us on your trip to Asheville. We strive to provide top customer service and help to make everyone's stay a bit more than the average hotel, but it seems that your stay did not meet your needs for exceptional. We do thank you for your feedback though.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Asheville hotels
6.4 mi away
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
1.8 mi away
The Residences at Biltmore
The Residences at Biltmore
#21 of 63 in Asheville
4.5 of 5 bubbles 1,155 reviews
1.3 mi away
Baymont Inn & Suites Asheville/biltmore
Show Prices
Show Prices
Show Prices
1.2 mi away
Clarion Inn Biltmore Village
Clarion Inn Biltmore Village
#33 of 63 in Asheville
4.0 of 5 bubbles 456 reviews
2.3 mi away
Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
3.8 mi away
Holiday Inn Asheville - Biltmore East
Show Prices
Show Prices
Show Prices

Been to Brookstone Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Brookstone Lodge

Property: Brookstone Lodge
Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travel Republic (UK), Priceline, Booking.com, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HRS so you can book your Brookstone Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Brookstone Hotel Asheville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing