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“Affordable luxury & pleasant surprise”
Review of Brookstone Lodge

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Brookstone Lodge
Ranked #38 of 66 Hotels in Asheville
Charlotte, NC
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Affordable luxury & pleasant surprise”
Reviewed 7 March 2010

My husband booked this room as a surprise for our 2 year anniversary. I LOVED IT. Our room had a mini-fridge, a microwave, & a coffee maker - all with upgraded plumbing fixtures, new bedding, furniture, free wi-fi, extra computer available for guests & quiet rooms. The breakfast was fresh & delicious. They leave snacks out all the time as well as coffee. It was less than 10 minutes away from downtown Asheville & 5 minutes from Biltmore. The pool had great hours and the staff made us fantastic recommendations for 2 restaurants downtown. All of this for $89.00 per night - on a weekend!!!!!

  • Stayed March 2010, travelled as a couple
    • Value
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Helpful?
Thank CarolinaOtter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asheman, MKTmanager at Brookstone Lodge, responded to this review, 9 March 2010
Thank you very much for writing a review of Brookstone Lodge! We are so pleased that you were blown away by our hotel, and we greatly look forward to you staying with us again! Thanks for your kind words and enthusiasm!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Warren, PA
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 March 2010

Stayed at Brookstone Lodge for 2 weeks waiting for our grandson to be born. Very pleasant and helpful staff, clean rooms, convenient location, reasonable rates. Occasionally noisy when buses of students staying for ski trips, etc. Complimentary breakfast was average, but some hot items helped. USA Today was complimentary, but would have liked to be able to buy Asheville paper on site.
The front desk staff gave us a baby-gift basket after the baby was born!

  • Stayed February 2010, travelled as a couple
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Helpful?
Thank BluegrassGuy06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asheman, MKTmanager at Brookstone Lodge, responded to this review, 9 March 2010
Thank you very much for writing a review of Brookstone Lodge! We are so excited for your family, and the new baby! We are glad that we could help make your stay comfortable, and that you enjoyed our customer service! Great idea for having the Asheville Citizen Times on site! Thanks again!
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Dayton TN
1 review
Reviewed 26 February 2010

The hotel was very clean and very nice. Could not of asked for a better staff. The hotel is very close to everything. We had a great driver for the weekend Robert Lee the hotel helped us get him. We had so much fun and will def go back!

  • Stayed February 2010, travelled with friends
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Helpful?
Thank fesnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asheman, MKTmanager at Brookstone Lodge, responded to this review, 9 March 2010
Thank you very much for writing a review of Brookstone Lodge! We are so pleased that you had a wonderful experience, and we look forward to you staying with us again!
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woodstock,ga
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 February 2010

we got a good price on expedia but you usually get what you pay for-and we expected better for some reason. we tried to check in on a sunday afternoon @ 330p. No king rooms were ready and had to wait to get the last one cleaned-the mgr kept wanting to give us a dbl room but we had specially requested a king upstairs and away from stairways. But had to take what was left ,downstairs and next to the stairs(as the door kept slaming all night and morning). The walls are paper thin and can hear most all noise outside,inside and hallways. The hotel is newer but probaly won't take long to really downgrade. The breakfast is ok with not much room to eat with the motel partially full. The 2nd morning @ breakfast they had some business meeting in the lobby and it was packed with no food or place to sit with no warning to the paying overnight guests-with no apology when we asked the mgr. Might as well stayed at the bitlmore, at least they appreciate the guest and can get what you expect.

  • Stayed February 2010, travelled as a couple
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Helpful?
Thank ken-wdstk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh
1 review
Reviewed 21 February 2010

This motel is located in a very nice and convenient location. It is very clean with large rooms and comfortable furnishings. The breakfast is much nicer than usually found for the price paid for the rooms. The staff is very friendly and accomodating. The managers were very friendly and helpful for finding local eating and shopping establishments. My wife and I cannot say enough about our experience there.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Raleighboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asheman, MKTmanager at Brookstone Lodge, responded to this review, 23 February 2010
Thank you very much for writing a review of Brookstone Lodge. We are so pleased that your experience exceeded your expectations, and we can't wait for you to visit with us again! Have a great week!
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Hixson, Tennessee
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 February 2010

The rates were certainly affordable. The room was clean and the beds comfortable. The staff was friendly and helpful. The breakfast room and lobby could be larger - it was crowded in the mornings but the fireplace was a nice touch with the snow that weekend! We didn't use the pool but it seemed that other people did. It is a new place - I hope they keep up the standards. Our room overlooked the street and it was very quiet. Heard the snowplows but they always make more noise.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Myquest55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asheman, MKTmanager at Brookstone Lodge, responded to this review, 22 February 2010
Thank you very much for writing a review of Brookstone Lodge! We are so pleased that you had a good experience, and that you found our business clean and affordable! We greatly look forward to having you stay with us again. Have a great week!
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Charlotte, NC
2 reviews
Reviewed 18 February 2010

This hotel is great value for the money. It's new, so everything is clean and fresh, and has everything you would expect from a hotel these days, like flatscreen TVs. Staff were friendly and helpful, and breakfast was included. It's right off I-40 and convenient to downtown Asheville. The only thing I could fault were the pillows - if you like them soft, bring your own!

  • Stayed January 2010, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BritgirlCharlotte_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
asheman, MKTmanager at Brookstone Lodge, responded to this review, 22 February 2010
Thank you very much for writing a review of Brookstone Lodge! We are so pleased that you had a great experience, and that you found our location excellent. We are also glad that you enjoyed our customer service and cleanliness as we strive hard to keep both top notch! We do have softer pillows, so please ask the front desk for some next time you stay with us. Have a great week!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brookstone Lodge

Property: Brookstone Lodge
Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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