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“A near miss downtown Ashville” 3 of 5 bubbles
Review of Hotel Indigo Asheville Downtown

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Hotel Indigo Asheville Downtown
Ranked #22 of 63 Hotels in Asheville
Certificate of Excellence
GreenLeadersGold level
Level Contributor
179 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A near miss downtown Ashville”
3 of 5 bubbles Reviewed 3 November 2013 via mobile

Stayed here to attend a downtown Saturday night wedding. Location is quite a hike to most downtown shopping and eating. Nice new decor and friendly staff. Rooms were clean. View of the mountains was nice but the interstate is a bit noisy. The heating unit was loud and blew all night even though it was set to auto 72 degrees resulting in very dry air. This made for a difficult sleeping environment especially if you happen to be in the side where the unit blows right over you.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Windsurfdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 8 November 2013
Thank you for taking the time to share your feedback with us. We certainly hope to provide excellent experiences for each of our guests. We are truly sorry we did not have the opportunity to alleviate your frustrations while you were with us so that you might have enjoyed a more restful evening. Please let us know how we can improve your next visit.

Regards,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (411)
Date | Rating
  • Danish first
  • English first
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English first
Winston Salem, North Carolina
1 review
5 of 5 bubbles Reviewed 30 October 2013

Wife and I went up to Asheville for a few days to get away following our wedding, a "mini-moon" if you will. We booked this hotel via an "express deal" on a third-party site, and I feel like for the amount we paid it was an absolutely incredible value.

Design and decor of the hotel were upscale and modern, with artwork throughout and varied on each floor. The room and bathroom were both spacious, with a HUGE walk-in shower. Unlike prior reviews, we had no problem with the water pressure, so this must have been fixed.

Service was absolutely impeccable. We told Terrell at check-in that we had just gotten married the night before and asked if we could possibly be upgraded. I'm not a Priority Club member, so I don't think we actually got an upgrade... HOWEVER - he did put us on a high floor and we were surprised later in the evening with chocolate covered strawberries and a bottle of prosecco. They also gave us a *very* late checkout, which we appreciated.

Location is excellent if you're attending anything at the US Cellular Center (we weren't, but I'll keep it in mind in the future). We walked all over downtown, tasted at several breweries, enjoyed a couple local restaurants, etc. It was nice to not have to drive or take a cab.

Downside of the location is that the hotel is pretty noisy. Our room was not on the interstate side and the traffic was still loud enough to be bothersome. When the Mountain Oasis concerts let out around 2:00am, it sounded like the loud drunks were right outside our window, despite being on a high floor. Fortunately we were both exhausted and fell right asleep, but the traffic might be problem for light sleepers.

Food in the bistro was great, we both enjoyed the french toast.

Overall it was a great experience. If you can deal with the noise, it's a great value.

Room Tip: We were on a high flood on the Haywood Street side and the interstate noise was still bad. There'...
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Green Features: We appreciated that we could open the windows for fresh air. The weather was beautiful, so the A/C stayed off during our entire stay.
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 8 November 2013
Congratulations! We are honored to have been able to play a small part in such a special experience. We so appreciate that you took the time to write us such a thoughtful and thorough review. We pride ourselves on the outstanding service we provide. We are also really excited you enjoyed the cuisine prepared by our new chef at the oneFIFTYone Boutique Bar & Bistro!

May your married life be filled with fun, joy, and laughter!

Warmest Wishes,

Jamie Bratcher
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, South Carolina
1 review
3 of 5 bubbles Reviewed 30 October 2013

I stayed at this hotel for my honeymoon over the weekend of Oct. 18-20. Hotel Indigo was a nice hotel with a very nice staff. After learning that it was our honeymoon they brought up some chocolate truffles and champagne, this was a very nice touch. Location was great being right downtown, hotel is located right off the interstate but our room was on the opposite side so it did not bother us. Our view was a great view of an AT&T parking lot, but that cannot be helped. The room was very small, and lacked many of the amenities that I am use to for hotels at a fraction of the price. Since this was on the back end of our honeymoon we had a few perishable items, the room did not have a refrigerator, so all of our food went bad. The only real luxury detail about our room was the walk-in shower which was very nice. My opinion is that if the room was 1/3 the price then it would have been good, but to my taste it is an extremely overpriced hotel thats simply living off its location to justify the price. I will not go back if it stays that expensive.

Room Tip: If you want a view you will need to be on the North side, which also faces the interstate. To be awa...
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  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 8 November 2013
Congratulations on your marriage! We are honored to have been able to help you celebrate with a gift of champagne and French Broad Chocolate Lounge Truffles. We are constantly seeking to improve, so I would really appreciate it if you could let me know which amenities, specifically, we were lacking. On your next visit, you might prefer one of our luxurious penthouse suites, which feature stunning panoramic mountain views (and refrigerators.)

Warmest Wishes!

Jamie Bratcher
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

Staff are super nice and the place is modern and efficient with perfect access to town. Hotel Indigo is on the outline of Downtown within walking distance to everything without being right in the center.

Room Tip: Closest place to stay if you plan on taking a Hot Air Balloon ride !!!
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Stayed October 2013, travelled as a couple
Helpful?
Thank TBOSS411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 8 November 2013
Thank you so much for taking the time to share your thoughts with us! We are so glad you enjoyed your visit, and we hope you had a blast on that hot air balloon ride!

Warmly,

Jamie Bratcher
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 27 October 2013

Very interesting boutique hotel in a superb location when visiting Asheville. Staff was very welcoming and rooms were lovely. The bar served excellent "night-night drinks".

And the view... wow! Will certainly be back!

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zoarboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 28 October 2013
Thank you so much for this splendid review! We are honored that you enjoyed your visit with us. We look forward to serving you another of our delectable craft cocktails in the future.

Warmly,

Jamie Bratcher
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 October 2013

The hotel indigo is a great choice for downtown asheville. Close to restaurants and bars.....no need to get in car for dining options. The hotel is stylish and fun. The elevators are better than most hotels(fast and clean) and go to lower level secure parking garage. The staff is very friendly and helpful with directions and recommendations. Good linens and toiletries plus comfortable bed. I liked the hard surface floors. Great bathroom but water pressure a little weak in shower. Only negative is highway noise on mountain view side.

Room Tip: If you want a mountain view, request it. If you don't want highway noise request city view.
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  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank archcity l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 28 October 2013
Thank you so much for your wonderful feedback. We are so pleased to have been awarded the opportunity to serve you during your Asheville vacation. We certainly look forward to your next visit.

Warm Wishes,

Jamie Bratcher
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

We were in town for a wedding and both my wife and I had not been to Ashville before. We loved Asheville and the location of the hotel is very convenient to meet friends at one of Asheville's excellent establishements. Although it is on the outer fringe of town and just a short walk from "the action".

The one drawback to the location is proximity to the highway, which it overlooks on one side. The other drawback is the large parking lot the hotel overlooks, which effects the view from the rooms on one side of the hotel.

That's really nitpicking. The service was excellent and staff very friendly. The concierge went out of her way to help my wife get ready for the wedding by going to a nearby shop for something she needed, which was above and beyond. The rooms were comfortably modern. I would stay there again.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TDellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 28 October 2013
Thank you so much for sharing such a splendid review with us! We are quite proud of our concierge team, who always strives to go above and beyond! We look forward to providing you with another amazing experience in Asheville!

Warm Regards,

Jamie Bratcher
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Asheville Downtown

Property: Hotel Indigo Asheville Downtown
Address: 151 Haywood Street, Asheville, NC 28801-2616
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #22 of 63 Hotels in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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