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“Excellent location”

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Hotel Indigo Asheville Downtown
Ranked #21 of 66 Hotels in Asheville
Certificate of Excellence
GreenLeadersGold level
Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent location”
Reviewed 1 January 2014

We stayed here for a week in October 2012 to attend a concert at the Asheville Civic Center and visit family. The concert was within walking distance as were the downtown shops and the Oktoberfest celebration. We stayed on the 7th floor in a quiet corner room with a king bed. The views were breathtaking. They had a pet friendly policy and we were able to keep our 2 little dogs with us. The room was clean and the bed was extremely comfortable. We ate breakfast, lunch and dinner several times. The food and the service was great.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joyce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 3 January 2014
Thank you so much for this fabulous review of our boutique hotel! We are delighted you enjoyed the superior customer service we strive to provide. We would be honored to host your next Asheville getaway!

Warmest Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (422)
Date | Rating
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English first
Claxton, Georgia
Level 5 Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 31 December 2013

We stayed here for 2 nights for a relaxing getaway. The check in was fast and parking was free. We had a room with 1 king bed. It was within walking distance to most everything downtown but some of the places required walking up steep inclines so keep that in mind if you are planning to walk.

The cafe area was tiny. They had a limited selection of foods and we tried to get something after 11pm one night and all they had left were these awful Chocolate cake things in a bowl. They were really bad.

The only complaint we had about the stay was the lack of a "do not distrub sign" in our room. Both mornings, the housekeeping staff knocked on our door at or around 9:30AM and woke us up. We even requested a late check out on the last day to sleep in before our 6 hour drive home and they still knocked and woke us up at 9:30 that day as well. I know they are just doing their job but this could be prevented with a small sign provided in each room.

Overall, the hotel was nice. We would probably stay here if we needed to come back to Asheville in the future. Everything was clean and everyone was very friendly.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank AmandaKaye79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 1 January 2014
Thank you for your review. We genuinely appreciate hearing honest accounts about our guests' experiences with us. I must say I'm slightly disappointed that you aren't clamoring to come back to Asheville, but I certainly understand why. We are working on communicating late checkouts with our housekeeping team more effectively to avoid the inconveniences that you experienced. I am so sorry that we missed putting a "Do Not Disturb" sign in your room, and even more regretful that we did not have something delicious for you in our Bistro cold case. Please let me know if you have further feedback or if we can do anything to enhance your next visit with us.

Warmest Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach Gardens, Florida
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 December 2013

We had never before been to Asheville, so had no preconceived notions about what to expect. Well, Hotel Indigo has a wonderful location, the views are absolutely spectacular and the staff is unbelievably friendly. And I mean everybody is friendly, from the front desk, to the hotel bar, to the restaurant, to the housekeeping staff. I think that's what made it so special.

Oh, and the view from the penthouse was exquisite. The mountains are free to look at, but from the vantage point that we saw them from, they looked like our own personal peaks.

Thanks so much for making the time we had in Asheville so special.

Room Tip: Ask for a view of the mountains.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank ethergoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 1 January 2014
Thank you so much for this fabulous review. We do have an excellent location in downtown Asheville, lending spectacular views to our penthouse suites, but it truly is our team that makes the difference. Our team strives towards excellence in customer service and to really personalize our guests' trips to Asheville. I know I speak on behalf of the whole team when I say we truly hope to see you again, soon.

Warmly,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 28 December 2013

Stayed while visiting family during the Christmas Holidays. Was a great location and people could not be friendlier! Wonderful walking town to several different breweries, places to eat and of course shop! Would recommend to everyone!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgiaTravelchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 30 December 2013
Thank you so much for pointing out some of the finer points of staying with us at the Hotel Indigo Asheville Downtown. We are passionate people who love sharing information about the wonderful local eateries and shops in our neighborhood. We hope to see you again, soon!

Warmly,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spartanburg, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2013

My daugter and I had booked here because it was close to our concert venue. I booked a room with 2 queen beds for the wrong date. The desk staff went out of their way to get us another room on a very busy weekend. No rooms available with 2 queens...we were given 2 king bed rooms at the same price. I almost cried. Best front desk staff ever!!

  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank mpsullivan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 30 December 2013
Thank you so much for sharing your experience with us! We hope to create unique memories for each of our guests and we are delighted we were able to help out on the night of your concert. We hope to have the opportunity to serve you again in the future.

Warmest Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin, North Carolina
Level 5 Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 December 2013

We stayed here overnight as a family of four to enjoy downtown Asheville. The room was not cheap at 295 $(with tax) for 2 queens and a view over a holiday weekend. The staff was friendly and polite. The parking was free and adequate. Our 6th floor room had faint traffic noise from the highway and the fan made it inaudible. The elevator was consistently prompt. The room layout was modern and very nice. We loved the colorful wallpaper and the spa type shower. We were disappointed that bathroom counter was slightly dirty with hair and a coffee stain that we quickly wiped up. The Aveda bath products were lovely. The bed was extremely comfortable. There was plenty of hot water for showers. The convenience to downtown shopping, events and restaurants was fantastic. It was an easy walk back after splitting a bottle of wine at Zambras, even loaded down with packages and full bellies. There was no noise from other rooms or the hall. The free internet connection was excellent, even allowing us to log onto work computers. The in hotel restaurant 151 had a fantastic breakfast and very attentive wait staff. We will likely stay here again when visiting Asheville.

Room Tip: highway noise easily covered with fan on 6th floor view side
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Green Features: There was a recycling bin in the room. The commode flushed great despite low water usage.
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayahdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 23 December 2013
We appreciate that you took the time to provide us with such a thorough review! We are delighted that you enjoyed your stay with us. We strive to provide rejuvenating vacations fin Asheville for our guests. We are so sorry you had less than a sparkling-clean room. We love finding ways we can improve, so thank you for letting us know. We look forward to your next visit.

Warmest Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 21 December 2013 via mobile

Our stay was great from pulling up to the hotel. Starting with the valet, everybody was extremely helpful and friendly. Rich checked us in and was awesome. He was able to give us a great room with an awesome view. He told us a lot about the city and made us feel really good about venturing out for a night on the town!!! The staff is eager to help and the hotel has a fun bar and great food!! It's been a really fun trip. We love it here.

Stayed December 2013, travelled as a couple
Helpful?
Thank ckh27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 23 December 2013
Thank you so much for sharing such a wonderful experience with us! We are so proud of our team for providing such outstanding service! We look forward to serving you in the future!

Warmly,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Asheville Downtown

Property: Hotel Indigo Asheville Downtown
Address: 151 Haywood Street, Asheville, NC 28801-2632
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 66 Hotels in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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