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“Unbeatable location, comfortable room, friendly, capable staff!”

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Hotel Indigo Asheville Downtown
Ranked #21 of 66 Hotels in Asheville
Certificate of Excellence
GreenLeadersGold level
Reviewed 20 January 2014

We booked this hotel based upon Tripadvisor reviews, and we were not only not disappointed, we were blown away! The location is superb - right in the heart of downtown Asheville. The room was large and comfortable and the bathroom was so great that my husband took a pic of the shower (he said that was what he wanted for his souvenir!). The staff was full of "southern hospitality" and very anxious to address any request. We will stay here again, no question.

Stayed: January 2014, travelled as a couple
Thank Leza W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 31 January 2014

Thank you for this phenomenal review! We strive to blow every guest out of the water, and are overjoyed that we succeeded during your visit. We look forward to serving you on your next visit!

Warmly,

Jamie Bratcher
Guest Service Manager

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774 - 780 of 1,575 reviews

Reviewed 19 January 2014

I don't think I've never been moved to write a review before checking out before, but this place is so friendly and nice and accommodating that I had to. We are traveling with our large puppy and are staying in a pet-friendly room. What a great room! The floors are wood-look laminate with area rugs (a blessing in a pet-friendly room, which I was sort of dreading) and the whole place is just clean and classy. An artisan dog biscuit that said "Welcome" was waiting in the room.

The pet fee is $50 but totally worth it in my opinion.

The front desk staff when we checked in was wonderful -- helpful and friendly. When we got to the room we realized we'd need a rollaway bed brought up, and even though it was pretty late they had one to us fully made up in just a few minutes. Our bed is comfortable and the bathroom is cool.

I have a less than impressive view of the parking lot next door, but am so happy with this place I just admire the mountains in the distance when I look outside. Great neighborhood too, tons of restaurants within walking distance. Pretty Catholic church next door with nice church bells.

  • Stayed: January 2014, travelled with family
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1  Thank SWVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 31 January 2014

We are thrilled that you had such a phenomenal stay with us in Asheville! We strive to provide the best possible service for our guests and their furry friends! Thank you so much for sharing this glowing review with us. We look forward to serving you next time!

Warmly,

Jamie Bratcher
Guest Service Manager

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Reviewed 17 January 2014

This is my second time at this place. the staff is very friendly. The rooms are really bright with very modern decor, Good view and very centrally located, will go there again and recommend to my friends,

  • Stayed: January 2014, travelled with friends
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Thank Bhardas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 31 January 2014

Thank you for your kind words! Our team truly adores serving our guests. We look forward to serving you on your next visit to Asheville!

Best Wishes,

Jamie Bratcher
Guest Service Manager

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Reviewed 17 January 2014

This hotel has a great location and a great staff. The rooms are nicely designed and appointed however cleanliness is another issue. Our room , an executive suite, was nice overall but had badly stained carpets throughout, a TV that did not work and provided fewer amenities than other- even less expensive hotels. This could be a nice property if they would only clean up their act.
PS the cleanliness issue applies to the hotel management not the housekeepers!

  • Stayed: January 2014, travelled as a couple
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1  Thank Antknee001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 18 January 2014

Thank you for taking the time to share your feedback with us. We are currently implementing a plan to inspect each of our rooms after such a busy holiday season. We hope that you will return to see a sparkling-clean hotel awaiting you.

Warmly,

Jamie Bratcher
Guest Service Manager

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Reviewed 15 January 2014

My wife and I stayed here for an extended weekend last week. This was a surprise visit for her, so I wanted something special. I looked at the many places to stay, read many reviews, and definitely looked at all the photos on their website. And this stay met my expectations, and was a very pleasant surprise for my wife.

The view was phenomenal, the suite was very spacious, the bathroom was great. The staff was very helpful and made great suggestions on places to eat and visit. We'd definitely stay here again and even looked at some of the residents they have there. Would highly recommend a stay at the Indigo!

Stayed: January 2014, travelled as a couple
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 31 January 2014

We are so honored that you chose the Hotel Indigo Asheville Downtown for your special getaway! Our team is always delighted to help our guests in any way possible. We are so pleased you had a nice surprise weekend with your wife. We look forward to serving you in the future.

Warmly,

Jamie Bratcher
Guest Service Manager

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Reviewed 14 January 2014

Stayed here during a recent visit to Asheville, and was very pleasantly surprised. The staff was very helpful all around - from the front desk to the valet. Room was immaculately clean, modern, comfortable and quiet. Big thirsty towels, huge shower, very comfortable bed. No bathtub in the room - but the shower was awesome.

Asheville has a great downtown with lots of restaurants and shops, and all are easy walking distance from the Indigo.

This place has a cool, modern vibe but also a warm welcoming staff. I would definitely stay here again.

  • Stayed: December 2013, travelled on business
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1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 31 January 2014

Thank you so much for your kind words. We work hard to strike the perfect balance between an appealing modern vibe and classic southern hospitality. Downtown Asheville offers such an impressive array of restaurants, shops, and breweries. We are delighted you enjoyed your visit and look forward to your next stay!

Regards,

Jamie Bratcher
Guest Service Manager

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Reviewed 7 January 2014 via mobile

My husband and I were looking for a hotel to stay at that was close to our family in the neighboring town of Hendersonville and was within walking distance to some downtown Asheville shops/hot spots. This hotel couldn't have been more ideal for what we were looking for. We got a king room with a mountain view - it was so spacious, clean and the bathroom was huge. The snack/coffee counter was a great way to start each day and the bar was perfect for a nightcap each evening. We had a rental car and there was always plenty of parking in either their underground garage or side parking lot. We walked to wine bars, the Grove Arcade, you name it. Right off interstate. Would definitely stay again.

Stayed: December 2013, travelled as a couple
3  Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 9 January 2014

This review made my day! I am so glad you enjoyed visiting us in Asheville! Our location is perfect to just park and explore downtown Asheville, yet convenient enough to hop on the highway to neighboring towns like Hendersonville. We look forward to seeing you next time!

Warmest Regards,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com

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Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801-2632
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 66 Hotels in Asheville
Price Range: £114 - £423 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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