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All reviewspenthouse suitecorner roomaveda productsgrove arcadewithin walking distancefloor to ceiling windowshuge showerfiltered watermodern hotelself parkinghigh floorgreat view of the mountainsoff the highwaygreat roommini fridgeking bedcoffee maker
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Reviewed 6 February 2014 via mobile

First off, I want to thank the reviewers on this site because it made my experience at this hotel even better than it could've been.

This hotel really pays attention to reviews. Some of the negative things that other people experienced were helpful in showing me what to scrutinize in this hotel.

The staff was amazing and helpful, like most have said, and they made us feel really special.

I utilized the concierge services here and they were very flexible in helping to surprise my wife. My arrival time kept changing and they were able to adjust to my changes with ease. I also wanted something special delivered to a place outside of the hotel and they were spot on!

Ok, so the hotel- our room was beautiful! Some people mentioned 901 as a great room and I personally requested it! There were no issues with it other than someone had blocked the fire detector (probably to smoke) before we had the room.

On floor 9, we had no issues with outside sound at all. The view was amazing as well, but I will definitely get floor to ceiling windows next time.

I specifically requested to get a later checkout and they were able to accommodate that request for free, and no one interrupted us by knocking on the door or trying to come in before we were ready to leave!

Once again, the staff was great (thanks Brad), and it really made our weekend go by smoothly.

I thought that the food at the cafe was a little too high but it was very tasty.

I'm really pleased with this establishment and their willingness to be what they're in the business to be- hospitable.

Stayed: January 2014, travelled as a couple
2  Thank Rom1616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 14 February 2014

What a phenomenal review! You provide a perfect picture of how we hope to constantly improve and create exciting experiences for our guests. We hope to serve you again, soon!

Warmly,

Jamie Bratcher
Guest Service Manager

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Reviewed 5 February 2014

We stayed one night before an early morning flight home.
The front desk staff was so helpful and friendly. The hotel and room was VERY clean. The shower was huge, Aveda bath products, and comfy beds. This was a great hotel stay for us, and we would recommend it. My only regret is that we didn't get to spend any time in downtown Asheville, as we checked in so late, with 2 exhausted kids!!

Room Tip: Just ask…they are so happy to help. If I booked again, I would ask for the front side of the hotel. The back side is by the interstate and is a little noisy.
  • Stayed: January 2014, travelled with family
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3  Thank travelallover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 14 February 2014

Thank you for this wonderful review of our boutique hotel! We look forward to hosting you on a longer Asheville vacaction!

Warmly,

Jamie Bratcher
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

When I checked into the hotel, I was upgraded to a suite because there were no more rooms available. This was a pleasant surprise for my four day stay. On the twelveth floor it was very peaceful and quiet. I enjoyed the fact that the hotel is about a couple blocks away from almost everything in the downtown area. The staff were extremely nice and welcoming. I really enjoyed my stay and would definitely come back to the hotel again.

Room Tip: The mountain view suite was fabulous.
  • Stayed: February 2014, travelled solo
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2  Thank Kmari78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 14 February 2014

We are delighted that you enjoyed a relaxing stay in one of our penthouse suites! The panoramic views are simply stunning, any time of year! We so look forward to to hosting you on your next Asheville vacation.

Warmly,

Jamie Bratcher
Guest Service Manager

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Reviewed 2 February 2014

Nice, chic, modern, well located, moderately priced ($110). Yes, they are part of the Holiday Inn Chain and their key envelopes state that - they shouldn't....this is such a boutique experience rather than a mainstream hotel experience.

Only difficulty was parking - you need to check in before you can get in the garage.

Also, there's not a room service door hangar so you can leave on the room door the night before. you have to call down in the AM to get breakfast.

Great internet, nice property, easy highway access - will definitely stay here again.

  • Stayed: January 2014, travelled on business
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3  Thank TravelManSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 3 February 2014

Thank you for this wondrous review! We appreciate the feedback on our room service door hangers and we are happy to adjust this for future guests. We hope to see you back in Asheville, soon!

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Reviewed 27 January 2014

Came in town for a little weekend getaway to relax with friends, left even more stressed out.

Checked in Friday and provided MY photo ID to the Front Desk. Unbeknownst to me, the incompetent front desk associate checked me in under my brother's reservation and not mine. We have the same last name but not the same first name. If he would have actually looked at my ID when he asked for it he would have noticed that we have different first names. I didn't even know that the mixup had even occurred until my brother called me three hours later from the front desk to tell me that they were claiming he'd already checked in. Once my brother suggested that they may have mixed us up, instead of swapping the rooms and information they just gave him my room. No harm no foul up to this point.

My fiancee and I then checked into our room and I noticed the room was oddly chilly. Now mind you Asheville is in the mountains and it snowed there this weekend. We found the window wide open! In the middle of winter! The carpet was stained, the water was either freezing, lukewarm, or scalding, and the water pressure was an absolute disaster. I couldn't even rinse the soap from my body because of the poor water pressure.

On Sunday prior to checkout I was emailed the room folio as I had requested. To my surprise my room folio had my brother's name on it. Wanting to have the correct folio should I need to dispute any of the charges (good thing I asked for it) I explained Friday's debacle to the front desk associate and asked for the correct folio. She seemed confused when I told her that the associate upon check-in didn't take the effort to simply adjust the reservations and stated that because she wanted to award me the proper amount of IHG points. She said it would be no problem and switched the reservations after looking at my check card and printed me the correct folio.

Boy was I surprised when I got to work this morning and checked my bank account. Instead of being charged the two night room rate plus tax total of $286.38 I had two separate holds on my account. One for the original rate, listed above, and one for $386.38 for a total of $672.76. Almost a $700.00 hold on my checking account for two nights at a rate of $129.00 per night. When I called the hotel the girl said there had been a mixup and they had used my card to authorize the charges for both rooms, without my consent!! She only offered to call my bank and have one of the authorizations removed. No compensation for putting my account into overdraft protection!

This was my first time and LAST time at this property. It's a shame I couldn't have given this hotel a better review because the bed's were comfortable, shower's were HUGE, and staff (while incompetent) were very polite. I don't vacation much because I work a lot, so when I do take a weekend away and I'm spending MY hard-earned money, I expect good service.

  • Stayed: January 2014, travelled as a couple
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4  Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this reviewResponded 31 January 2014

I appreciate that you took the time to share your thoughts on your stay with us. I am so sorry there must have been a misunderstanding, when we spoke I did notify you that we reversed the incorrect authorization and compensated you for the overdraft. I am terribly sorry that you did not enjoy a relaxing visit with us and I can only hope your next vacation will offer a better opportunity for rejuvenation.

Warmly,

Jamie Bratcher
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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