Best Hotel to stay at and walk to everything in downtown area. We received an upgrade to penthouse suite with fireplace since we had a difference of room description when we made reservation on national Indigo Hotel 800 number. When the Indigo staff at Asheville noticed the difference they helped us out. The staff was the most accommodating, friendliest, and courteous group that I have encountered in a long time. Getting this type of customer oriented employee at the front desk, concierge, and dining area is one of the most challenging tasks facing most hotel managers in the United States: Indigo has hit a home run in this department in Asheville. Every place the staff recommended to us for eating, was an excellent experience. The Asheville Brew Tour was recommended to us and it was one of the highlights of our stay. Very informative tour (Zak was awesome), excellent service, super friendly staff and the ultimate treat: free flowing samples of numerous varieties of locally brewed beer. I would have given 5 stars if not for a few minor things: some of the multiple light switches in the top floor, penthouse(PH) suite, did not work; could have used some items such as utensils, paper towels, sink sponge, and plates to go with sink, refrigerator, and drawers located in PH. We were able to bring leftover food and beverages back to our room but did not have any utensils or plates in order to dig back into the leftover treats. Other than that, we thoroughly enjoyed our experience and will stay here again if (when) we come back to Asheville. Your staff was very informative about the area and knew the directions and details about every place they told us about.
- Official Description (provided by the hotel):
- Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more less
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