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“Very Enjoyable Stay”

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Hotel Indigo Asheville Downtown
Ranked #20 of 63 Hotels in Asheville
Certificate of Excellence
GreenLeadersGold level
US
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very Enjoyable Stay”
5 of 5 bubbles Reviewed 14 June 2014 via mobile

This is an excellent location as a base for downtown Asheville. You will find plenty of shops and restaurants within a 4 block walk, much those are even closer. It's close enough to access all that downtown has to offer but a block or two removed from it which makes for a nice balance.

The hotel is excellent. If you are used to the cookie cutter chains and the familiarity with them, this is a slight twist from that but still very comfortable even if you are traveling on business. Staff is very helpful, the food is very good although if you really want a meal go explore. The rooms are big and comfortable and bathrooms large and spacious. I'd come back again.

Stayed June 2014
Helpful?
1 Thank Ranabta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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  • Portuguese first
  • Spanish first
  • Any
English first
New Jersey
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

I booked the Hotel Indigo for a milestone birthday from May 12 through the 15th. It happened to be the same time the hotel lobby and cafe were being renovated-more about that later. We checked in to find out that all my wishes had been fulfilled- quiet room, no pets - and then some, as we were upgraded to a penthouse suite complete with balloons, a bottle of Prosecco and a gorgeous view from floor to ceiling windows. What great customer service! We felt welcomed and appreciated by the cheery and super helpful staff every minute of our stay. I'd say we were "inconvenienced" by having to take the elevator to the garage then walk up one flight during the renovation but we never felt inconvenienced. To make up for the cafe being closed, we were offered a daily complimentary breakfast with prepackaged bakery items, yogurt, and coffee and you could stop by throughout the day for candy, water and energy bars. The hotel is near the highway but our room was very quiet and everything was within walking distance. I can't say enough about what a wonderful experience we had and can't recommend Hotel Indigo enough for your visit to Asheville.

Room Tip: Ask for what you want - the wonderful staff is happy to oblige! If noise is an issue, ask for room n...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarbaraAndPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 11 June 2014

Nice little hotel just a few steps from downtown. We booked on Hotwire and got a $139/night rate. Had we paid full price, we probably wouldn't have been as impressed. Nice little bar and cafe inside. Staff was SO helpful. Rooms were cute with bohemian decor.

I'd say grab yourself a deal on this place and you won't be disappointed!

Room Tip: Ask to be upgraded to a room with a view of the mountains!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank elledigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 27 June 2014
Dear elledigs,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
1 review
5 of 5 bubbles Reviewed 10 June 2014

Made birthday plans for my significant other and was stoked to find such a wonderful and helpful concierge. I called on the day of and was able to set up an entire night's event with just a quick call to Michael David. He set up the florist, cake, balloons and drinks so all we had to do was arrive and enjoy. Awesome staff, incredible time. Thanks for the complimentary upgrade guys, really made the night. Can't wait to make this a tradition, will be coming back asap. We are now Indigo apostles.

Room Tip: Penthouse all the way.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelam1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cincinnati
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Location was great, all staff were very friendly, free parking, (free only if u do not use valet). Rooms were clean, with an awesome shower. A bit on the small side. I requested a quiet room away from the highway, and that was granted. Also the ac was very quiet. Nice lobby and concierge. Cant wait to go back. Overall, a great hotel!

Room Tip: Ask for room without a view if you want a quiet room.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betsy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loveland, Ohio
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Very impressed with this hotel. Got a rate by booking off the Orange Peel site as we came into town for a concert. We could walk anywhere downtown with no issue. Staff was super friendly and helpful. Had a great time at the hotel bar and parking was affordable and right on site. The room was small, but updated and stylish. They fit a lot of accommodations into the small space. Loved the Bliss shampoo and body wash! When we return to Asheville, we'll definitely book here!

Green Features: Big fan of the skip room service and get $5.00 coupon for the snack bar in the lobby!
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PuggedMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VA
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

Great location about a ten minute walk from old town and near best restaurants. Best part of the room was the oversized bathroom and shower tastily decorated except it had no safety bar in the shower. A few of the room furniture saw their last days a while back. No refrigerator, microwave or safe in the room. Informed reservation desk that dead bolt on door was not working but it was not repaired while we were there. Some noise through floors as no rugs in rooms and some hall noise. On the plus side the staff was very friendly and helpful. Good fruit punch at front desk after 3P.M.

Green Features: Hotel should have waste baskets in rooms with divider for recycle and regular trash. They do have some type of recycle program in hotel.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelingduoVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, 17 June 2014
Dear travelingduoVa,

Thank you for your recent stay with us and reviewing our property. I am delighted to hear that our location worked best for you.

I am sorry that your stay was negatively affected due to the level of noise and some aspects of the room amenities. Please accept our sincere apologies for any inconvenience it may have caused you. We appreciate your feedback as this is our best resource for improving guest services.

Again, thank you for staying with us and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Asheville Downtown

Property: Hotel Indigo Asheville Downtown
Address: 151 Haywood Street, Asheville, NC 28801-2616
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 63 Hotels in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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