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“Friendly staff and clean rooms”

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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #9 of 65 Hotels in Asheville
Certificate of Excellence
Dundee, Michigan, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Friendly staff and clean rooms”
Reviewed 18 April 2012

We get nothing but consistency from CI&S and would stay nowhere else if it was possible. Good breakfast, friendly staff.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,916 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
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English first
Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 April 2012

Our experience was all that we had hoped for. The staff was very cordial and the facility up on the hill was in great condition. The room was just right for the two of us, and the breakfast was presented very well.

When I left, I forgot my laptop and didn't realize it until I was many miles away. A quick call to the front desk revealed that the housekeepers had turned it in and they were wiling to hold on to it until I returned a week later. Sure enough, it was waiting for me when I returned.

All in all it was a wonderful experience.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JimD77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater DC Metro Area
Level Contributor
130 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 April 2012

Wow - what a great hotel. We arrived late on a Saturday night & were met by a friendly & warm lady behind the check-in desk. The check-in was fast & efficient then we were invited to take fresh baked cookies to our room - yum! The king room was unexpectedly huge for the great price of $114 (inc taxes). We unwound in the sitting area & slept well through the night on an extremely comfortable king bed. We were able to adjust the temperature of the room & leave a fan going for white-noise - 2 very important room features for me.

The next morning we were warmed by the incredibly cozy breakfast area - complete with sofa, deep chairs & a fireplace in addition to traditional small tables. (I wish I'd gotten a picture.) Scrambled eggs, sausage, several bread choices, cereals, fresh fruits, juices, coffees & other beverages were available in the well-stocked room - even though we got up late! When we travel through Asheville, we like to stay at the Grove Park but this was such a wonderful experience at half the cost that I think this will be our top pick from now on.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LLDearness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby Twp., MI
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 April 2012

We have spent a lot of time in the past in S.C. and Tenn. but never N.C. but will make a point of returning. Our stay at Country Inn and Suites in Asheville couldn't have been better. The front desk staff and the manager were especially friendly and helpful with directions, restaurant recommendations etc. We have stayed at other Country Inn and Suites around the country and always find them a good experience. You have everything a traveler would want, good sleeping, good bathing, great breakfast and quality service

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maryalice r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
woodstock
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2012

My family and I stayed here while visiting the Biltmore House. The room was clean, smelled nice and the beds were comfortable. The staff was very friendly and helpful, even to my eight year old daughter who asked a lot of questions. We all enjoyed the hot breakfast and it made for a great way to start our day. I would definitely stay here again and recommend it to anyone visiting the Ashville area!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank woodstockangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sterling, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2012

My husband and I stayed here for four nights while checking out the Asheville area. The staff was very friendly & helpful. The room was very clean and spacious & the bed was extremely comfortable. The free/included breakfast was good. While the hotel is not downtown, it's less than a 10 minute drive to the downtown area, and about the same to the Biltmore Estate. We bought our Biltmore Estate tickets at the hotel which saved some time. Room rate was excellent. I definitely recommend this hotel!

Room Tip: We had a whirlpool room on the first floor - very convenient for breakfast & the front desk but...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 April 2012

The front desk was especially helpful in securing us a room near the elevator and on the same floor as the laundry. We were a little annoyed by the children running and jumping in the room above us, but after pounding on the ceiling a few times, it eventually stopped. The breakfast each of the two mornings was hot and very good. The attendant did an extremely good job of keeping everything clean and well stocked. This room was the best bang for the buck of all of the rooms we stayed in our travels to Florida and a slow, several stopover trip back to Michigan.

Room Tip: We arrived a little earlier than the normal check-in time and were able to secure the ideal room for...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bruce6376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn And Suites Asheville West
Country Inn & Suites Asheville West Hotel Asheville

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