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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #9 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed 25 June 2013 via mobile

This hotel is VERY clean and feels recently remodeled. To us the beds were firm, but very comfortable. I loved the pillows, fluffy and your head sinks into them. The cookies were delicious. Breakfast spread is more than your basic spread. Great place to stay.

  • Stayed: June 2013
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1  Thank Jen61214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 June 2013

This hotel was great. There were warm cookies at check in and the room was ready even though we arrived early. I was happy there was a guest laundry (after a week-long road trip, we were surprised at how few hotels offer one). The fitness room was fine. The hotel has a lot of little detail-oriented niceties that contribute to a "homey," comfortable feeling. They really seemed to think about what guests would like. For example, the remote is one that is easily cleaned, the hotel smells of apple cinnamon upon entry, the shampoo/conditioner is a recognizable brand (Pantene). The breakfast was good -- actually a buffet/warm breakfast with waffles, eggs, and sausage. The day we stayed, the breakfast buffet was mobbed. They had one woman working really hard to try to keep up with demand. They ran out of food and dishes, so she kept bringing them out as fast as she could. I felt bad for her, but she was working as hard as she could. Other than the breakfast mob, everything about this hotel made it a comfortable stay and I will look for more opportunities to stay in this hotel/chain.

  • Stayed: June 2013, travelled with family
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1  Thank WorkingMom74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

This was our second stay at this particular hotel. We had two rooms (one of which they upgraded for us free of charge) and upon checking in and checking out the rooms we found them to be spacious and very clean, including the bathroom (and I am very picky about places we stay). The staff was very friendly and helpful. In fact, one evening we asked at the front desk for some dining recommendations for locally owned restaurants and Michelle was able to give us some great advice and directions. We loved the restaurant where we ate. The hotel seemed to be full during our stay but it stayed relatively quiet, just typical hotel noises. I would recommend this hotel to others and we'd stay there again.

  • Stayed: June 2013, travelled with family
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Thank Observer1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

the property it was nice and well kept. The breakfast was fulfilling and had a lot of variety. However the mattresses were very uncomfortable, the pillows provided no neck support, and the wall were very thin. This was my husband and I's first time staying at the Comfort Inn Suites. I was slightly disappointed by the quality of the rooms vs the price. I don't think we will stay add another Comfort Inn Suites.

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2013

I read the reviews and after staying could not figure out how it ranked third. The room furniture was shabby, the carpets had spots on them, there was trash in the elevator, and the place in general was scuffed and well worn. This could not be the same place with all the positive reviews - but it was. Never again. Not worth the money.

  • Stayed: June 2013, travelled as a couple
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4  Thank hbdawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlson Hotels C, Online Customer Care at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this reviewResponded 28 June 2013

Dear HBdawg,

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. We also apologize that you found trash in the elevator and the facility seemed worn down. This information will be shared with our management team so we can make the necessary improvements.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

My husband stayed at this Hotel for a wedding. The rooms were clean and VERY roomy. The bed was soft and the room was quiet. We stayed a day longer than we planned and had to move rooms. The front desk clerk moved us right across the hall, a very kind gesture!

  • Stayed: June 2013, travelled as a couple
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1  Thank StephanieRose12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2013

The staff was friendly, especially the breakfast staff! After a wedding filled week-end we were a little slow the last morning. The women working furiously brought food back out for us. Real southern hospitality.

  • Stayed: June 2013, travelled with friends
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Thank Leisa94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Asheville
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range: £72 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn & Suites Asheville West Hotel Asheville
Country Inn And Suites Asheville West

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