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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #9 of 63 Hotels in Asheville
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great Hospitality!”
Reviewed 27 September 2013

I spent one night at this property as a stop over for a long road trip. I was unfamiliar with this name and did not know what to expect. Well, I must say that I was pleasantly surprised and positively impressed. My room was well appointed with a wonderfully comfortable bed. This hotel was attractive and the staff was friendly, courteous, and professional. As if that wasn't enough, freshly baked cookies, popcorn, and coffee were offered in the lobby. It was a great stay with plenty of southern hospitality!

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,885 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Louisville, Kentucky
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 September 2013

Wife and I stayed one night at the Country Inn & Suites. We had a great stay. Check in was smooth. Room was very nice: bathroom as entered on right, king bed, tv, microwave, fridge, desk with chair, comfortable chair with ottoman. Room was clean and nice decor. Continental breakfast was good and kept stocked for number of guests eating. Front desk staff were helpful with directions. Would stay there again.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
1 Thank ColonelAudubon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladson, SC
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 September 2013

We checked in early on a rainy Sat. afternoon and had no problem getting our room. We have stayed here before and knew it was going to be clean and quiet. It's a little out of the way but a hidden gem. The bathroom exhaust fan was annoying but did not keep us from getting any sleep. Will stay again in the future.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank cecmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericksburg, VA
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 September 2013

We stayed here specifically because of the TripAdvisor reviews; the other couple who went with us had a great stay; we've had plenty of other great Fairfield stays---unfortunately, this was not one of them. The bathroom exhaust fans are on motion sensors, which seems to be a good, eco-friendly idea, right? Well, in reality it needs help. If you're in the shower and the sensor can't see you, it doesn't run; so you come out of the shower to a steamed-up room.

Our sensor was obviously not working properly--didn't come on at all sometimes, came on for a minute then cut off, came on when nobody was NEAR the bathroom, etc. We told the front desk to please check it out while we were at dinner. They supposedly checked, and left a note that "it's working just fine". Well, we did not sleep at all that night! The fan constantly cut on and off, regardless of whether you were in the bathroom; we kept the bathroom door closed, just so the sensor wasn't "catching movement" off one of the mirrors or something. But no, it just cut on & off all night; the fan noise was bad enough, but the loudly flipping "switch" noise?....ah, priceless.

In the morning (notice I don't say when we woke up, since that would imply that we slept), we told the desk again. They didn't really apologize, but offered us a 10% refund (yes, woo-hoo,
$ 12!) for our troubles. As we were packing, a staff member came & once again checked out the fan--and of course, she immediately said "this isn't working right!". Yeah, no kidding.

So--I would normally give this place 5 stars; love the rooms, value, breakfast, etc. But if your fan seems to be malfunctioning REQUEST ANOTHER ROOM AND DON'T take NO for an answer!

  • Stayed September 2013, travelled with family
    • Value
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Helpful?
4 Thank StuckNCowTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 September 2013

We selected this hotel primarily from the reviews. They lived up to it. Very helpful front desk, well maintained rooms and common areas and though it was just ten minutes from downtown the price was significantly lower than in town. A great place if you don't mind finding a parking garage in Asheville.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank BKbeachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, Tennessee
1 review
Reviewed 19 September 2013

I have stayed at this Country Inn & Suites (Asheville West) on 2 different occasions now and it will be my "go to" place every time I am in Asheville. Very convenient to everything; the desk clerks have step by step directions for anywhere you might want to go - they are very knowledgable about the area. I have always found the hotel to be clean, all the staff are very friendly and accomoidating, the breakfast is great and the front desk staff are amazing. I had a situation that came up that I desparately needed a second room and "Jessica" made sure that happened for me. I would definitely recommend staying here.

  • Stayed June 2013, travelled with friends
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Helpful?
Thank shoegal1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middleton,WI
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 September 2013

This hotel is, by far, the best we had in Asheville. Not only did they give us a special rate for multiple dates, but it was
clean, new and convenient. They shared with us maps, restaurants, art galleries, etc. We left something in our room,
and one week later, the manager drove the item to a location to be shipped directly to us! This is outstanding
treatment. The breakfast was more complete than most we've been to. Waffles! Eggs! Sausage, bananas, yogurt.
I would recommend this to anyone who is looking for value, cleanliness and being friendly.

Room Tip: Ours was a King. Comfortable. Clean. New furnishings.
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank slewis1737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn And Suites Asheville West
Country Inn & Suites Asheville West Hotel Asheville

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