We stayed while traveling for a sporting event in which the event required we book through a hotel manager (Traveling Teams) that managed several hotels and placed the teams participating in the event. We were unfortunately placed at Country Inn. I read the reviews and expected an uneventful weekend. When we arrived, we were placed in a king, even though my printed confirmation clearly showed double/double. The receptionist told us that our confirmation was wrong (it was in black and white)! We insisted on a double double due to a medical condition and were told that since we booked through the contracted company, they could not help us. Again, we had no choice in the contracted company as all sport participants were required to go through Travel Teams Company. If Country Inn wasn't willing to agree to the contracted company, they should have never entered the agreement with the event! We asked to be switched with someone else who had not yet arrived but we were also assured by the receptionist that everyone else checking in after 8:30 pm would be assigned a king and no double/doubles were remaining. While waiting for Country Inn to find another hotel for us, a team mate arrived AFTER our check in and was given a double double. It was only a mother/daughter and they were happier with the king anyway so we switched on our own.....no help from the front desk! If you want customer service, you are better off elsewhere.
- Official Description (provided by the hotel):
- Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more less
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- Also Known As:
- Country Inn & Suites Asheville West Hotel Asheville
- Country Inn And Suites Asheville West