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“Personal trip to Asheville, NC.”

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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #9 of 63 Hotels in Asheville
Certificate of Excellence
Hickory, North Carolina
2 reviews
“Personal trip to Asheville, NC.”
Reviewed 21 April 2014

This hotel and staff were extremely friendly, courteous and helpful. The hotel is immaculate and it is easy to get to downtown Asheville from their location. We would highly recommend this hotel for a short or long stay.

Room Tip: We stayed on the 4th. floor and it was extremely quiet and comfortable.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank hessbob4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
Date | Rating
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English first
Rock Hill, South Carolina
1 review
Reviewed 21 April 2014

I recently stayed @ this location while on business in Asheville. The hotel was clean, every employee I came in contact was extremely friendly and helpful. The rooms were spacious and very comfortable. The hotel is close to everything.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Beverly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 April 2014

Front desk staff were very helpful in room selection and choice of restaurants for the evening. One of the best value hotels in which we have stayed. Our room was attractive and met our needs in every way. It was not the closest hotel to the Biltmore, however, we will certainly go back when next we visit Ashville.

Room Tip: Ask for the 4th floor (highest) and away from the elevator.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JollyJohnTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hinesburg, Vermont
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 18 April 2014

We arrived in Asheville on a cold night in March, but the reception in the hotel could not have been warmer. One of the first things that happened when we arrived was that we were immediately upgraded to a king suite, the reason being that we were staying for three nights. This upgrade was totally unexpected. The next was that we were directed to the cookies in the lobby that are always available and were delicious. Finally, the receptionist at the front desk could not have been more helpful in terms of recommending a place to eat that night as well as suggesting things to do the next day. Her recommendations were spot on. The room was lovely, clean and spacious. The breakfast the next morning (which was included in the price) had hot as well as cold offerings. And the price online was extremely reasonable. I would highly recommend this hotel to anyone.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank Vtred-48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton, New Jersey
2 reviews
Reviewed 17 April 2014

had a great time in asheville,nc not only was our hotel comfortable it was made better by the staff from being upgraded to a suite and info of the area. i was in ashville last summer went to a great resturant and wanted to go back but could not remember the name or its location. i went to front desk and all i could remember was it had tall logs and stone front,they not only knew the name but its location!! great meal and a visit to biltmore estate at a reduced price made possible by professional staff. KUDOS!!! job well done!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank frank w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsport, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 April 2014

We stayed while traveling for a sporting event in which the event required we book through a hotel manager (Traveling Teams) that managed several hotels and placed the teams participating in the event. We were unfortunately placed at Country Inn. I read the reviews and expected an uneventful weekend. When we arrived, we were placed in a king, even though my printed confirmation clearly showed double/double. The receptionist told us that our confirmation was wrong (it was in black and white)! We insisted on a double double due to a medical condition and were told that since we booked through the contracted company, they could not help us. Again, we had no choice in the contracted company as all sport participants were required to go through Travel Teams Company. If Country Inn wasn't willing to agree to the contracted company, they should have never entered the agreement with the event! We asked to be switched with someone else who had not yet arrived but we were also assured by the receptionist that everyone else checking in after 8:30 pm would be assigned a king and no double/doubles were remaining. While waiting for Country Inn to find another hotel for us, a team mate arrived AFTER our check in and was given a double double. It was only a mother/daughter and they were happier with the king anyway so we switched on our own.....no help from the front desk! If you want customer service, you are better off elsewhere.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
6 Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ashevillewest, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review, 24 April 2014
Dear S.R.
I wanted to reach out and make sure you knew the entire story. It appears some information has been witheld from you. The organization that you booked through cancelled your original reservation on 03.21.14. and it appears that they did not alert you. they orignally negoiated 20 rooms with us and sent over a rooming list with 22 rooms attached. As this weekend had been sold out for many weeks in advance, I have no wiggle room. I informed the organization that 2 rooms would have to be removed. One of the rooms was yours. It appears that the organization did not alert you that they cancelled the room. The "black and white" confirmation you had was from them and not Hotel generated and we had no idea that you did not know that they cancelled your 2 bedded room. On the date that they cancelled the room, a reservation for C. A. was booked online for a Studio Suite. THIS reservation was changed on 4.10.14 to your name via an outside source i.e. the Hotel did not change the name. When you arrived to the Hotel and stated your name, we only had the Studio Suite in your name. I honestly believe we both got slighted with this deal. We were asked to provide a Studio Suite, and did, and you were under the expectation that you had a room with 2 beds, and you didn't...both of these actions were perpetrated by others and not the Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Homosassa, Florida
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 April 2014

We stayed at the Country Inn & Suites in Asheville based on the reviews we read on Trip Advisor. Boy were they right! We were very warmly greeted as soon as we walked in and it just got better. We were upgraded to a King Suite; the room was absolutely spotless; and it even smelled great. A great place to stay and I highly recommend it to anyone!!

  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn And Suites Asheville West
Country Inn & Suites Asheville West Hotel Asheville

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