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“We were impressed with the cleanliness and service here!”

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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #10 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed 14 May 2014

We stayed here for a couple nights on our way home from Atlanta. It was our first time to the Asheville area and this hotel was really convenient to both downtown and to the hiking we like to do.
We were immediately impressed with the friendliness at check-in - then were greeted by each staff we passed on our way to our room. They even took our luggage cart back for us without us asking!
Our room was very clean and comfortable, a/c worked really well, did not hear noise from the hallway or other rooms. Breakfast was more than adequate and the coffee is actually good here:)
We like the fresh cookies available too!

Room Tip: We always choose a higher floor.
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  • Stayed: May 2014, travelled as a couple
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2  Thank ejkb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,320 - 1,326 of 2,012 reviews

Reviewed 14 May 2014

Everything about this hotel was really nice. Bed and linens very comfortable, excellent breakfast with many choices, good coffee and cookies in lobby 24/7. Registration and checkout fast and easy. I used the computer and printer in the lobby to order and print tickets for Biltmore Estate, so that was a bonus that saved me time. Air conditioner cooled room off quickly.

  • Stayed: May 2014, travelled with family
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Thank bigsky55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

I stayed here on business, for one night, and the hotel was full. The other reviews are spot on. The staff were great and you really did not feel crowded or hassled. The hot breakfast included scrambled eggs, link sausage, and biscuits and gravy along with other breads, juices and fruits. The room was well done, nice TV and the bed comfortable. It is just off the highway, but far enough away to be quiet. It is a 7 minute drive to downtown Asheville. The only thing that was frustrating was the single elevator's slow speed. You could wait minutes to have it show up, let alone get you to the floor you want.

  • Stayed: May 2014, travelled on business
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1  Thank WarmVacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

Price and all was typical for the type hotel.....service and friendliness was way better than we ever expected!! Front desk friendly, helpful, knowledgeable and every employee was sooo friendly. The cleaning lady was super friendly and loved to hear her singing while she worked!!! Just overall good stay!!

  • Stayed: May 2014
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2  Thank Keeglitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

My friends and I stayed here for three nights while we explored Asheville. Check in was quick and easy with Chelsea. She also gave us recommendations to some good restaurants. Coffee and cookies were available for snacking.
Our rooms were clean, the beds were comfortable, and we were able to use the breakfast room to play cards. We felt at home.
Breakfast was a buffet with a nice selection of foods. We had more than enough to keep us going while we were sightseeing.
The women in housekeeping made us smile because they were always cheerful. Shawntanne made sure all was in order in our rooms.
Michelle, Chelsea, Shawntanne, and Miss Macy made our stay one of the highlights of our trip. I highly recommend this hotel.

  • Stayed: April 2014, travelled with friends
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3  Thank suemariew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

We traveled to Asheville, NC for a reunion with college friends. We were very impressed with how nice this hotel was. The rooms were very clean, nicely furnished and the beds were comfortable. The breakfast was great as well. The warm and friendly hospitality displayed by all the staff from the front desk to housekeeping was outstanding! The hotel is convenient to I-40 and is only minutes from the Biltmore House and downtown Asheville. I highly recommend the Country Inn and Suites - West.

  • Stayed: May 2014, travelled with friends
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1  Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

We were pleasantly surprised of the quality of our hotel stay!
We were received with coffee and cookies at the front desk after a long flight, with a friendly staff to asist with our room. We had a jacuzzi room and it wasn't working properly, we called it in and in 5 mins there was someone to take of the problem, then found an apology letter from housekeeping and little basket of treats :))
Room was clean, spacious , great bed and pillows
Bathroom was clean, breakfast was lovely with many choices!
It's conveniently located and I will stay there again and recommend to friends

Room Tip: Jacuzzi room is really nice :)
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  • Stayed: April 2014, travelled as a couple
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1  Thank O W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Asheville
#5 Romantic Hotel in Asheville
#5 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range: £58 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn & Suites Asheville West Hotel Asheville
Country Inn And Suites Asheville West

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