We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #9 of 66 Hotels in Asheville
Certificate of Excellence
Kentucky
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Staff was outstanding”
Reviewed 19 June 2014

This Country Inn & Suites has the friendliest front desk staff, and for this particular reason, I wanted to write a review. We arrived about 11:00am, but they didn't even bat an eye, and offered us our room and keys. My husband planned to stay and watch the World Cup while my granddaughter and I visited the Biltmore (about 7 minutes away). The staff recommended going to either AAA or the Asheville Visitor's Center for reduced Biltmore tickets (which we did).

The room was clean and well maintained, and the bathroom well stocked. The 2 queen beds were firm. We were in room 222, which overlooked the front, and didn't hear anyone at all. Breakfast the next morning included sausage, eggs, and bisquits & gravy, waffles, cereals, breads and pastries, fruit and yogurt. Will definitely stay again.

Room Tip: Room #222 was very quiet
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CincyGram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,960 reviews from our community

Traveller rating
    1,290
    484
    126
    43
    17
See reviews for
673
801
65
120
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (280)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
nashville
Level 5 Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 June 2014

We stayed at this hotel for 2 days. On the second day, our beds were not made properly. Our shampoo and conditioner were not restocked. No new plastic cops. The bath mat that I put down in the bath tub on the first day was still there on the second day, leaving me to believe the bath tub was not cleaned. The clerk at the front desk who checked me in did not explain how to connect to the hotels WIFI, the other clerk who was registering a couple in their 30's took the time to explain how to connect to the hotels WIFI. I think this should be explained to every guest who checks in. I'm in my late 60's so don't assume I don't know how or I don't want to connect to WIFI.
The one positive is that the clerk did give us a room away from the elevator and the ice machine.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twin0830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bichonandon
Level 5 Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 June 2014

Reserved a room based on TA reviews, and was not disappointed.

Our rooms were 424 (street facing) and 425 (faces parking lot), top floor. 425 is right across from the door to the stairway, which nobody seems to use, and the ice/vending machines share a wall. The hotel was at capacity the night we stayed, but thankfully only one party used the machines. If you think the noise will bother you, do not get 425. I would have switched, but the friendly desk agent told us they were the only two rooms left near each other.

All in all a comfortable stay in the room.

Breakfast was a zoo, in part because the hotel was sold out so we expected it. Still, we were able to get some yogurt, granola, fruit, and muffins. There is free tea and coffee, which I drank liberally before we hit the Biltmore for the day.

Room Tip: 425 shares a wall with vending and is directly across from the door to the stairs, BUT it faces the...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bichonandon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Defiance, Ohio
Level 5 Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 June 2014

Thanks to a reservation screw-up, our stay at the other Country Inn & Suites in Asheville was cut short by a day. It was not their fault. The desk clerk got us a room at this property. I'm becoming a real fan of this chain. The lobby decor was very welcoming and relaxing. The flowing staircase felt like we had come into someone's home. Our room was clean, the beds comfortable, and noise level low. The hot breakfast area is very large and I like the way they serve milk - individual containers rather than pitchers. Pitchers sometimes are not kept full or are left to sit out. Friendly staff.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level 6 Contributor
114 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 June 2014

We checked in at 5pm-left for dinner reservations at 5:30pm and headed out by 7am next day so my review is very limited. However, extremely helpful and friendly staff! . Comfortable bed and pillows! Breakfast standard fare but also included sausage gravy and biscuits (very good).

Room Tip: We stayed on the 4th floor w/ hopes of a good view of mountains, but it was facing the parking lot...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soosun3916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2014

Very friendly staff. Room was nice and clean. Breakfast was ok. Scrambled eggs, sausage (could have been cooked a little more), only 1 waffle maker,there is always a line, the usual continental breakfast. Needed something, called to the desk,they brought it right up. Coffee, tea and cookies in the evening. Next to a Cracker Barrel so we went there for breakfast. Beds were very comfortable. A lot of closet space.

Room Tip: Was on the 3rd floor, only 4 floors to the hotel. Very quite.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penguin613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 June 2014

We really enjoyed our stay at this hotel. Great, clean and spacious family suite. The beds are comfortable, free parking, good free breakfast and VERY nice and friendly staff! Just 5 min from the Biltmore Estate. Highly recommend!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Masjita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Asheville hotels
6.0 mi away
Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
5.1 mi away
The Residences at Biltmore
The Residences at Biltmore
#22 of 66 in Asheville
1,197 reviews
3.7 mi away
Country Inn & Suites by Carlson, Asheville Westgate, NC
Show Prices
Show Prices
Show Prices
2.7 mi away
Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC
0.1 mi away
Sleep Inn West
Sleep Inn West
#16 of 66 in Asheville
942 reviews
6.2 mi away
Hampton Inn Asheville - Tunnel Road
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Asheville
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Cancelon and getaroom.com so you can book your Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites Asheville West Hotel Asheville
Country Inn And Suites Asheville West

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing