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“Best Place to stay in Asheville”

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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #9 of 63 Hotels in Asheville
Certificate of Excellence
Clemson, South Carolina
1 review
“Best Place to stay in Asheville”
5 of 5 bubbles Reviewed 3 July 2014

I travel on business. I have stayed at this hotel for more than 6 months. The staff are exceptional and always make you feel welcome and at home. The hotel is well maintained. This hotel is my first choice when staying in Asheville.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,858 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Lexington, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

On the outside this looks like any other hotel. What makes this particular one different are the management and employees. I have been in the service business for 35 years and can tell in about 2 minutes what is going on. Our room was spotless, the entire facility was clean and the breakfast was better than any other free breakfast.

The staff here is the game changer. Every employee greeted us pleasantly and answered any question we had. We left 2 items in our room after we had left., we called back to the hotel and they immediately shipped them to us. keep in mind i did not see all of the front end staff in our short stay, however Jessica is the best ever! if you want to know about a particular hiking trail, the blue ridge parkway.....she knows about it and probably has a brochure and a map. want to know about dining....see Jessica. If this young lady stays in the hospitality industry, she will someday be working in a large Hotel in a big city......exceptional.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lockhead824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockford, Michigan
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

We stayed here on June 29 for one night and we were very pleased. Our room was very nice- clean - spacious. We were very happy with the breakfast they offered. The desk staff were helpful. We would definitely stay again and recommend it. Thank you for the pleasant experience!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank airboss82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, North Carolina
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Family trip for sports tournament, first sat in a Country Inn, close to I-40 and Cracker Barrel, rooms were clean, quite night sleep, staff was helpful and cheerful. Nice hot breakfast, plenty of food, replenished as needed. tables cleaned for busy morning rush, would stay here again

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elwoodblues0014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

The rates for many hotels in the Asheville area are higher than you might expect to find. But, the rate at this hotel was very reasonable for what we got. The location is near the Biltmore Estate and other area attractions. Although the room was a little small, the room was clean, quiet, and comfortable. The free breakfast was typical continental fare.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VirginiaMusicLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smithfield, North Carolina, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 29 June 2014

No real complaints about this hotel, but don't be misled: it's not close to downtown or Biltmore. We wanted to be within a fair distance of Grove Arcade, the River Arts district, downtown, the breweries at Biltmore Village, etc., and this wasn't what we had in mind, despite reviews saying it was close by. Expect a 10-minute drive (lay off the beer!) to get back from downtown. Biltmore Village is quite a bit further. If you're going to the sports park, Enka, or Candler, you're in the right spot.

The hotel itself is clean and the staff is friendly. There is a hot continental breakfast each morning as the other reviews noted, but both days we went it was packed and there was nowhere to sit. There is only one elevator and it is SLOW. The walls are paper thin, so expect to hear your neighbors next door, above, and below. Housekeeping didn't come until 4pm each day, but they did a great job when they did come. The rooms are clean and have good toiletries in the bathroom.

Overall, it's a fine stay for the money, but be aware of the location.

Room Tip: Choose a higher floor if possible; you'll have a view of the parking lot, but also of the mounta...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank elizabethbake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 28 June 2014 via mobile

Check-in was easy, room was clean & comfortable with 2 Q beds. Asked for a quiet room & was given a room on the 3rd flr, but was we were 3 rooms away from the ice machine at the end of the hall. Did not appreciate the guy getting ice in his cooler at 5:30 in the morning.

Continental breakfast was fine but crowded. Typical selection of Hot oatmeal, cereals, scrambled eggs, bacon/sausage, mini-muffins, waffle maker, coffee, juices, yogurt, apples, oranges.

Web site shows a lovely picture of an inviting pool, but don't bother. The pool was tiny and the hot tub was broken, plus the location of the pool (at the parking lot entrance) was really undesirable.

Choc chip cookies in the lobby were a nice touch, but the case was empty. These aren't the Doubletree cookies, so not really worth the wait.

Price and location were good for Asheville area, and it was pretty full.
But all in all, rated as average as there was nothing that was really notable about the stay.

Stayed June 2014, travelled with friends
Helpful?
Thank Raleigh276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn And Suites Asheville West
Country Inn & Suites Asheville West Hotel Asheville

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