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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Ranked #9 of 63 Hotels in Asheville
Certificate of Excellence
c
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Comfortable stay”
4 of 5 bubbles Reviewed 8 July 2014

This was our first time staying at this hotel and it was comfortable and enjoyable. The hotel is VERY clean had all the amenities available for patron use. We arrived in the evening and the clerk was very quick with her service and friendly. She explained all of the extra activities to do in Asheville and was knowledgeable about the area. Our room was welcoming and the beds and pillows comfortable. In the morning we were greeted by another friendly clerk and a most delicious make your own breakfast. The breakfast selection was ample and we were well pleased. Our check out was quick and easy. We will stay at this hotel again.

Room Tip: The entire hotel is smoke free.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Lydia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,856 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Boise, Idaho
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

The hotel is a step above average but the staff is great! Located just off highway I-40 and about 15 minutes from downtown Asheville, the hotel is about what you might expect. Nice clean lobby area, rooms were clean & average size, exercise room was OK, breakfast is less than desirable, but the staff is awesome. Everybody was friendly, knowledgable, and willing to help. Staff is a big positive but breakfast is not so good.

Room Tip: Stay on top floor if available.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBoise67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

This was not one of the best Country Inns we have stayed at. Needs some freshening up to meet the standards we expect. Staff was very helpful and always willing to assist if needed. Would like to see a little better offering at the breakfast bar.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indy-Beach-Bum-TR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
durham, nc
Level Contributor
114 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

Pros:
Well appointed location off I-40, excellent hot breakfast.
Cons:
Across the street from firehouse, can lead to siren noise at any time.
Tip:
To minimize noise ask for a room facing the back of the property and away from the elevator.

Check-in/out was fast and efficient. On check-out one can just leave without checking out formally. The staff was very efficient, friendly and welcoming. The property looks fairly new and everything was in good condition.

The only potential down-side is the fire house across the street. There were two siren incidents in the afternoon while we were there, but none at night. This is something to keep in mind when staying here. A room at the back of the property will minimize but not eliminate this noise. The elevator bell is loud, so be sure to ask for a room away from the elevator.

Our king room was very well appointed and comfortable. Everything was spotlessly clean. Amenities consisted of refrigerator, microwave, work desk, beautiful bathroom and all the usual amenities. The air-conditioner, very efficient, was whisper quiet.

Breakfast consisted of several hot items including eggs and sausage. In addition, the usual cold selection was also available. Of course waffles were also available with juices, coffees, teas, milk, fresh fruit. etc.

We spent a very quiet and comfortable night.

Overall rating: 5 stars.

Room Tip: Ask for a room facing the rear of the property and away from the elevator.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank exaramco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clemson, South Carolina
1 review
5 of 5 bubbles Reviewed 3 July 2014

I travel on business. I have stayed at this hotel for more than 6 months. The staff are exceptional and always make you feel welcome and at home. The hotel is well maintained. This hotel is my first choice when staying in Asheville.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

On the outside this looks like any other hotel. What makes this particular one different are the management and employees. I have been in the service business for 35 years and can tell in about 2 minutes what is going on. Our room was spotless, the entire facility was clean and the breakfast was better than any other free breakfast.

The staff here is the game changer. Every employee greeted us pleasantly and answered any question we had. We left 2 items in our room after we had left., we called back to the hotel and they immediately shipped them to us. keep in mind i did not see all of the front end staff in our short stay, however Jessica is the best ever! if you want to know about a particular hiking trail, the blue ridge parkway.....she knows about it and probably has a brochure and a map. want to know about dining....see Jessica. If this young lady stays in the hospitality industry, she will someday be working in a large Hotel in a big city......exceptional.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lockhead824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockford, Michigan
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

We stayed here on June 29 for one night and we were very pleased. Our room was very nice- clean - spacious. We were very happy with the breakfast they offered. The desk staff were helpful. We would definitely stay again and recommend it. Thank you for the pleasant experience!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank airboss82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Property: Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 
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Also Known As:
Country Inn And Suites Asheville West
Country Inn & Suites Asheville West Hotel Asheville

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