Recently stayed at the Renaissance Asheville for a quick getaway with my husband. Have stayed at this property before a few years ago. It is your standard full service Marriott. The location is what makes it one of the best options in Asheville if you want to be in the downtown area and walking distance to shops and restaurants. Parking is a challenge downtown so it's always nice to be able to park our car at the hotel and walk everywhere we wanted to go.
We checked in early and the staff kindly accommodated us with a room that was ready. The room was in what they call the alcove area (basically at the end of the long hallway there are two sets of rooms that can be used as one whole room/area or individual rooms). The room was TINY and the bathroom even smaller if you can imagine. My husband and I are pretty tall people so even more of an issue. There were a few other issues with the room other than it being ultra small (and I'm not exaggerating about how small it was. There was no room for a chair to relax in and was only about 3 feet of space between the bed and the window). The toilet in the bathroom didn't flush properly and the water in the tub drained out really slow. The air conditioning was really loud as noted in other reviews but worked great! Almost too well. I turned it down before we left for a few hours. When we came back I had to turn it back up because the room was a little musty. Maybe to be expected because it is summer.) These are common problems that can easily be fixed and really not a big deal or fault of the hotel. We stayed in that room one night of our two night stay but the next morning I went down to the desk to request a room change.
Steven at the front desk was very friendly and immediately found another room for us to stay in. Although I don't think he realized how small the room was because he said he hasn't seen all of them, he still took my concern seriously and was happy to assist. He had one of the bell person's escort me up so I could see the room. As I explained my concern to the bellman (who was also very friendly and didn't appear to be inconvenienced by the request) he told me not to worry because the alcove rooms ARE very small and it's hard to do anything other than sleep in those rooms. This made me feel better because I am very critical when it comes to hotels and my comfort while traveling (i.e. cleanliness, space, service, etc.).
We were able to change our room that morning and enjoyed the rest of our stay. The second room was notably more spacious and the bathroom even appeared to have a little more space as well.
Overall, it was a good solid stay at the Renaissance Asheville. The staff was again very accommodating and more than willing to assist and take care of our concerns. Rooms are clean and service is good. We also had access to the club room on the 10th floor. Erica and the other gentleman who work in the club were fantastic! Friendly, knowledgeable about the area and again willing to help! Erica suggested a restaurant called Curate. It is a MUST visit if you are in the Asheville area. Food and whole experience is absolutely outstanding!!
- Official Description (provided by the hotel):
- When staying at the Renaissance Asheville hotel, you'll be nestled among the Blue Ride and Great Smoky Mountains. Our hotel lies in the heart of downtown Asheville within walking distance to great shops and dining. On-site you'll find a 60' indoor pool, fitness center and whirlpool to enjoy. As a member of the Green Hotels Association, we understand the importance of protecting our surroundings and are proud to offer sustainable dining at our on-site restaurant Writer's Bistro. Our charming rooms offer complimentary wireless Internet, 32 inch LCD HDTV, stunning views of the Great Smoky Mountains, coffee maker/tea service, iron and ironing board, desk with ergonomic chair, marble bathroom with shower/tub combination and hair dryer. ... more less
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- Also Known As:
- Renaissance Asheville
- Asheville Renaissance