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Renaissance Asheville Hotel
Ranked #28 of 66 Hotels in Asheville
Reviewed 17 November 2013

Super location if your plans call for a downtown visit as everything is with a half a mile or so walking distance. Property is OK but lacks in a couple of areas...1) no business center and 2) bathrooms are very small. We really had no needs that called on the staff....I'd stay here again if I wanted to be downtown.

  • Stayed: November 2013, travelled as a couple
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Thank Airstrip1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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906 - 912 of 1,516 reviews

Reviewed 15 November 2013

The room was clean. the windows were leaking water in the morning. the breakfast foods were same as any hotel/motel. the staff was above average. a very expensive,sub par room and building. It needs quite a bit of renovation. parking was included. building was being painted on outside. I can not recommend this hotel, and I really like Marriots, usually.

Room Tip: go down the street a little farther.
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  • Stayed: November 2013, travelled as a couple
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Thank Al-Dorothy_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this reviewResponded 18 November 2013

I am so sorry to hear about your stay with us. We were aware of some of the windows having that issue and so a part of the painting of the hotel you mentioned actually includes them resealing our windows to fix that problem. We are always updating our facilities to better fit our guest's needs and clearly we missed the mark with you. I would love to hear from you directly so I can find out which room you were in so we can further investigate the problem and make sure no other guests experience it.

Sincerely,
Kevin Allustiarti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

I love Marriot!!! BUT this one let us down. The staff WAS friendly, no complaints -always trying to make a conversation, smiling, welcoming. Parking is included, that's good, location is great.
So why the let down. First,.-I think it is overpriced , we stayed at much better hotels in large cities, downtown for the same price.
Second, we were first given a room next to a VERY noisy people who played music really loudly. When we called the operator, she knew exactly who we were talking about! ( I am assuming someone else complained??) Why would you tolerate guests like that and give a room next to them.... Operator did not offer to move us at first, manager went to the room and asked guests to lower the music, however we could still hear it pretty loudly. Operator did call us and asked if it's better, and since it really wasn't, we asked to be moved.
Ok.. after moving ( one floor up, right above those people:)), but at least music stopped. The let down DID NOT STOP. The next day we came back from a very long day at about 8pm to find out that the room service was NOT done.. I am no princess, and can make my own bed, however, there were no clean towels, etc.. Once again had to call the operator..
Just disappointed with this hotel, too many ooppses .
Stayed on November 2013.

  • Stayed: November 2013, travelled as a couple
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1  Thank O J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

We always stay on Marriott Properties. This was not a great experience. Bed was very uncomfortable...definitely not your typical "heavenly" bed. Bathtub did not drain and it's just gross to shower in a tub like that. We did complain and it was not fixed. We could have been moved to a different room but that is a real pain if you are only staying two nights. The concierge lounge has a nice breakfast & the staff is very accommodating but the evening happy hour leaves a lot to be desired. If you want a really nice place to stay The Bohemian is the place down in the village for sure. That's where we will spend our return visits.

Room Tip: Look at room before check in and check the shower/tub to make sure it drains properly.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Annabella44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

Pretty decent stay. Lobby very pretty, rooms decently nice, however $300/night was very overpriced. The rooms were redone and decent, but pretty small, as was the bathroom. I stayed with a friend and it was very close, especially getting ready in the morning. Good place for a conference. Good temperature in conference rooms. I would stay here again, but the room rates need to be around $150/nt. Disappointed that no breakfast included. Restaurant was a little pricey.

  • Stayed: December 2012, travelled on business
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Thank KarlaM124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013 via mobile

We stayed two nights here. It was clean and comfortable. The beds were good. The staff were helpful. The club lounge did not have much to offer. However, the breakfast was really good and is included if you are a gold member. Overall good stay

Stayed: November 2013, travelled as a couple
1  Thank Tanya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

The lobby is so beautiful and comfortable! We felt welcome and relaxed our first moments inside. Our first time in Asheville and the staff helped point us in the right direction. Much thanks to the staff who made our stay wonderful!

Room Tip: This hotel offers a government rate -- be flexible on your dates!
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Stayed: November 2013, travelled as a couple
1  Thank dwhch38456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Asheville Hotel

Address: 31 Woodfin St, Asheville, NC 28801-3020
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Asheville
Price Range: £122 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Asheville Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
When staying at the Renaissance Asheville hotel, you'll be nestled among the Blue Ride and Great Smoky Mountains. Our hotel lies in the heart of downtown Asheville within walking distance to great shops and dining. On-site you'll find a 60' indoor pool, fitness center and whirlpool to enjoy. As a member of the Green Hotels Association, we understand the importance of protecting our surroundings and are proud to offer sustainable dining at our on-site restaurant Writer's Bistro. Our charming rooms offer complimentary wireless Internet, 32 inch LCD HDTV, stunning views of the Great Smoky Mountains, coffee maker/tea service, iron and ironing board, desk with ergonomic chair, marble bathroom with shower/tub combination and hair dryer. ... more   less 
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Also Known As:
Renaissance Asheville
Asheville Renaissance

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