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“Not what it should be”

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Renaissance Asheville Hotel
Ranked #27 of 65 Hotels in Asheville
Durham, North Carolina
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not what it should be”
Reviewed 2 December 2013

Stayed for business. Not impressed. Looks nice enough on the surface but it's not up to standard. Definitely an old hotel with touchups to hide its age. But you can't cover up the ridiculous amount of noise coming from the ancient AC/Heating unit in the room. So loud I had to turn it off and nearly freeze just to try to get some sleep. Better yet, the trash/recycling truck shows up at 4AM. Yes, 4AM! 10 minutes of loud banging, bottles clanking and trash compacting. Are you serious? How do you run a hotel and allow trash/recylcing trucks to wake people like that at 4AM? Food was so-so. Shower was, like most hotels, a bit moldy. Not worth the premium rate. Too bad.

Room Tip: Ask for a room on the opposite side of the hotel away from trash/recycling bins or you will be woken...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ncdvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,415 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (318)
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Nashville. TN
Level Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 1 December 2013

I've stayed in a lot of hotels in Asheville, so when we had a little emergency we called The Grove Park Inn first--- ambiance, indoor pool yada yada. -- $300 per night.( that's a little stout for an outing) So our chief prerequisite was cable ( college football) and an indoor pool.
Renaissance has THE POOL-- wow-- it is beautiful--- ( maybe a little chilly and their hot tub was down) but it is very large, clean, lots of seating, lots of nice towels. ( workout room looked nice as well but did not use). The room itself was very small. 2 queen beds( very small queens fyi) great bedding-- not heavenly for sure-- coffee maker, refrigerator, cable tv, free parking, room service. Yes, room service was delightful. More than once, and it was very expensive. The rack rate was $170 , which, after all was said and done, I wished we had spent the $ and went to The Grove Park Inn.
The heating/cooling unit is in the room like the old hotels and it's AWFUL-- DRY--
plus you're either freezing or roasting--
If you don't need an indoor pool---the location is ok-- but I would stay @Haywood Park Hotel for downtown. Biltmore: The Grand Bohemian ----experience--- spend the $ stay at the Grove Park -- especially around the Holidays--

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank SVtravelagent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 November 2013

Perfect locale for strolling Asheville. Nice staff, delicious breakfast buffet kept tidy and clean. Fitness room is better than many hotels and the pool looks very inviting.
Now that this is a Marriott affiliate, listen up Marriott---Renaissance coffee is MUCH better. (We have complained about Marriott coffee for years!)

Room Tip: Ask for front facing room for nice sunrise and mountains view.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kathypeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holly Springs
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 November 2013

Staff is great, rooms are nice but windows aren't big enough for me!
Consierge services on 12th floor are wonderful although is closes at times during the day which is unfortunate. Location is awesome for walking to restaurants and shops downtown. Be sure to make reservations at THE ADMIRAL while you are in Asheville. It is a must eat!

Room Tip: Views are beautiful from almost every room
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmberSagester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 November 2013

We booked this hotel based on several tripadvisor reviews. The rooms and bathrooms were tiny, and the hotel while theoretically centrally located feels isolated from the main Asheville drag. The a/c unit kept firing off and was reason for a poor nights sleep. We couldn't get the temperature we wanted. The only redeeming quality was it's staff and attentiveness and politeness. For the price you pay, I would have expected a whole lot more. Will probably stay in the aloft downtown next time for prime location.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicolas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Tennessee
Level Contributor
198 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 17 November 2013

Super location if your plans call for a downtown visit as everything is with a half a mile or so walking distance. Property is OK but lacks in a couple of areas...1) no business center and 2) bathrooms are very small. We really had no needs that called on the staff....I'd stay here again if I wanted to be downtown.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Airstrip1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, Vermont, United States
Level Contributor
39 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 November 2013

The room was clean. the windows were leaking water in the morning. the breakfast foods were same as any hotel/motel. the staff was above average. a very expensive,sub par room and building. It needs quite a bit of renovation. parking was included. building was being painted on outside. I can not recommend this hotel, and I really like Marriots, usually.

Room Tip: go down the street a little farther.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al-Dorothy_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance AVL R, Manager at Renaissance Asheville Hotel, responded to this review, 18 November 2013
I am so sorry to hear about your stay with us. We were aware of some of the windows having that issue and so a part of the painting of the hotel you mentioned actually includes them resealing our windows to fix that problem. We are always updating our facilities to better fit our guest's needs and clearly we missed the mark with you. I would love to hear from you directly so I can find out which room you were in so we can further investigate the problem and make sure no other guests experience it.

Sincerely,
Kevin Allustiarti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Asheville Hotel

Property: Renaissance Asheville Hotel
Address: 31 Woodfin St, Asheville, NC 28801-3020
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Asheville Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
When staying at the Renaissance Asheville hotel, you'll be nestled among the Blue Ride and Great Smoky Mountains. Our hotel lies in the heart of downtown Asheville within walking distance to great shops and dining. On-site you'll find a 60' indoor pool, fitness center and whirlpool to enjoy. As a member of the Green Hotels Association, we understand the importance of protecting our surroundings and are proud to offer sustainable dining at our on-site restaurant Writer's Bistro. Our charming rooms offer complimentary wireless Internet, 32 inch LCD HDTV, stunning views of the Great Smoky Mountains, coffee maker/tea service, iron and ironing board, desk with ergonomic chair, marble bathroom with shower/tub combination and hair dryer. ... more   less 
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Also Known As:
Renaissance Asheville
Asheville Renaissance

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