This was a last minute decision to visit the Biltmore Estate, so we had no reservations but this hotel was very close. The desk clerk was very helpful, and offered us a discount for our stay. The room was very clean and comfortable--no complaints about that at all. We did visit the pool/spa, but the spa was way too hot to be enjoyable, but we didn't come for the pool. The complimentary breakfast was hot, but that is about the only good thing I can say about it, otherwise it was just not good.