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“This hotel had some problems.” 3 of 5 bubbles
Review of Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC

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Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC
Ranked #16 of 63 Hotels in Asheville
Certificate of Excellence
Plover, Wisconsin
Level Contributor
15 reviews
7 hotel reviews
“This hotel had some problems.”
3 of 5 bubbles Reviewed 5 August 2014

We had a major problem with the plumbing in our room right from the beginning. The front desk was not properly manned to deal with a problem over the weekend, and it was really a bad situation. We were there for three days and once the plumbing issue was resolved on the second day, yes, I repeat, the second day, the rest of the time the hotel was good. Parking is very tight on the parking lot, when the hotel has full occupancy. Beds were nice and breakfast was clean and diverse in their selections. There are some really good restaurants nearby. We selected this hotel for its great location to the Biltmore Estate and to the airport. It was very convenient. Housekeeping staff were very good and the rooms were cleaned thouroughly. Except for the unresolved plumbing problem and the way it was handled, I would have given this hotel a 5 star review.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Katy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, 7 August 2014
First I would like to thank you for staying with us. As for the issue of the plumbing I must apologize for the way that was handled. We have recently had a management change so I'm fairly confident this will not occur again. (I know that does not help with your experience). We are glad that you enjoyed the beds and breakfast, with it's varied selection, as well as the area restaurants. I'm glad the hotel was very conveniently located for your needs. Our housekeepers will be glad to know that their hard work was noticed. I do hope that you will give us another try if you are ever in the Asheville area. Again, thank you for staying with us.
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928 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 August 2014

The staff greeted us warmly and were very friendly at all times. The room and public spaces were very clean and well maintained and our room was a nice size. The hotel's location so close to the Blue Ridge Parkway and less than 10 minutes from downtown Asheville made it very convenient. And being greeted by fresh baked cookies at all hours was a very nice touch.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, 7 August 2014
Thank you for staying with us. We're glad you enjoyed your stay. I hope you will come back to see more our beautiful city and surrounding area.

P.S. Glad you enjoyed the cookies.
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Dillsboro, Indiana
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 27 July 2014 via mobile

This hotel was very nice but had a couple minor issues. Beds are very comfortable and free cookies in the lobby. Very loud when doors shut and people walking on the floor above. It was in fairly close proximity to some good restaurants as well as fast food.

Stayed July 2014, travelled with family
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, 7 August 2014
Thank you for choosing to stay with us. We're glad you found the beds to be to your liking. We are also glad you enjoyed the cookies (made daily). I'm very sorry that there was a noise issue regarding the doors. Unfortunately we can not have total control with guest closing the doors or how they walk on the upper floors. Please accept our apologies. You may want to call ahead and request a top floor the next time you stay with us. We try very hard to accommodate those request. We hope you did enjoy the restaurants we suggested for your dining pleasure. We do hope to see you again.
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Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

We had a great stay at Country Inn & Suites. We were meeting 2 other families for a weekend "reunion". So there was a total of 13 people--6 adults the rest in their teens/early 20s...mostly girls!

The rooms were clean and roomy. Breakfast was good and the coffee in the lobby was always fresh.

The best part of our stay was that the hotel staff let our families hang out in the breakfast area. Imagine 7 kids playing Taboo...not a quiet bunch. So the breakfast area was a great place for us to hangout without disturbing the other guests! I would stay there again.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peacefuladventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, 27 July 2014
Thank you for choosing to stay with us and for taking time to write such a nice review. We are very glad you enjoyed your stay and your reunion. We were happy to accommodate you and the family by letting you use the breakfast room. I'm also glad you liked the always fresh coffee and hope you had some cookies and apples. Please do come back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 July 2014 via mobile

Booked a king suite for 2 nights on the tail end of our family vacation to NC. After the 3 of us had been close together for the first part of the week in one room with double beds, it was nice to spread out in the suite with 2 rooms and 2 TVs, and large bathroom. Was very pleased with the cleanliness of the hotel overall. It is well maintained. Only negative was apparently our non-smoking room was directly over the smoking area of the front patio, so whenever someone was smoking down there, it smelled like they were smoking in our room. Other than that, it is a great hotel and I would recommend it.

Stayed July 2014
Helpful?
Thank Laurie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, 21 July 2014
Thank you very much for choosing to stay with us. I'm glad you enjoyed the suite. We try really hard to accommodate all our guest as much as possible. I'm sorry the suite was one of the ones over the smoking area. Maybe the next time you are in Asheville, and you chose to stay with us, you might want to ask for a suite that is away from the allocated smoking area. We do hope you will return and take more time to explore the beautiful sites here in Asheville and the surrounding areas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malone, New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 16 July 2014

This is not an exceptional hotel by any means. The rooms were clean but not exceptional. Beds were adequate but not comfortable. The complimentary breakfast was good, and the staff was first rate. They clearly value their jobs and work to ensure that the patrons are cared for. The pool and exercise rooms were cramped and poorly situated. While I would have no problem staying at this hotel again, I would look for another first.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Herman W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, 17 July 2014
I would like to thank you for staying with us. I'm very sorry you didn't find the beds to be comfortable. Thank you for acknowledging the staff they do work hard to make everyone feel at home, as much as they can. I'm sorry you would feel the need to look elsewhere for a return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Youngstown, Ohio
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 July 2014 via mobile

Clean rooms, easy check in & out & pretty decent breakfast. The only thing that wasn't great was the location. Not far from Biltmore, no problem there, but the area was a bit dTed with a stop mall torn down & not many decent dining options. Though the front desk recommended Stoneridge Terrace & their steaks are phenomenal!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBILTMORESQUARE, Guest Relations Manager at Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC, responded to this review, 16 July 2014
Thank you for choosing to stay with us, and I'm glad checking in and out was no trouble. It is too bad the mall across the street is undergoing renovations. Next spring it will be opening as Asheville's only outlet mall and should be really nice. I hope you'll come back and see it. I know we don't have the national restaurants nearby, but I'm glad you enjoyed the steaks at the Stone Ridge. Once again thank you for staying with us.
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Additional Information about Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC

Property: Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC
Address: 845 Brevard Rd, Asheville, NC 28806-2205
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Asheville
#16 Business Hotel in Asheville
#21 Family Hotel in Asheville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Asheville at Asheville Outlet Mall, NC 2.5*
Number of rooms: 57
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Also Known As:
Country Inn And Suites Asheville At Biltmore Square
Country Inn & Suites Asheville At Biltmore Square Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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