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“Good hotel, awful internet.”

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SpringHill Suites Asheville
Ranked #42 of 66 Hotels in Asheville
GreenLeadersBronze level
Reviewed 23 March 2014

Room was an excellent setup for couple with toddler. Large open space in the suite. Very comfortable bed and quiet setting. Internet was extremely slow. Not use to normal Marriott standards. Was reasonably close to interstate.

  • Stayed: March 2014, travelled with family
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1  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 24 March 2014

Dear Chris B,

Thank you for taking the time to post a review of your recent stay with us. I am happy to hear that you enjoyed your time with us and that the room met your needs. Please accept my apologies for the slow internet service. We are currently in the process of making some upgrades to the service so that it will perform better.

Thank you again and I look forward to seeing you on your next trip to Asheville.

Sincerely,

John Zellers
General Manager

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211 - 217 of 396 reviews

Reviewed 22 March 2014

A few of us wild and crazy girls decided to have a weekend away from reality and luckily chose Springhill Suites for our stay in Asheville. We were very happy with the size and cleanliness of our room. We chose 2 queen beds with a sleeper sofa. After a long day of touring Biltmore and shopping, it was nice to come to a place that gave us many of the comforts of home. Free WIFI, indoor pool and a great location to go have a great meal and a drink.

Also is in very close proximity to downtown, many eating places and easy to locate from the highway. We were quite happy.

  • Stayed: March 2014, travelled with friends
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Thank VJHaughton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 24 March 2014

Dear VJHaughton,

Thank you for taking the time to review your recent stay at the SpringHill Suites Asheville. I am so happy to hear that you all enjoyed your girls getaway and that our hotel met all your needs. I look forward to seeing you all again on your next trip to Asheville.

Sincerely,

John Zellers
General Manager

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Reviewed 8 March 2014

My wife and I recently stayed at the SpringHill Suites Asheville. A very good and convenient choice. We were returning to Nashville, TN from Charleston, SC, and Asheville was a great stop-over point, and the SpringHill Suites the perfect place to stay. Upon our arrival the attendant at the desk noted my Marriott Rewards status and loyalty, and so he upgraded our room choice. Much appreciated! No complaints. We'll definitely stay again at this very comfortable venue.

  • Stayed: March 2014, travelled as a couple
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1  Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 10 March 2014

Dear DrRas42,

Thank you for taking the time to post a review of your recent stay at the SpringHill Suites Asheville. I am so happy to hear that you enjoyed your time with us and that our hotel met all your needs. I look forward to seeing you again on your next trip to Asheville.

Sincerely,

John Zellers
General Manager

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Reviewed 5 March 2014 via mobile

This is a good hotel made great because of the continental breakfast server. She is an older woman and her grace and cheery, kind attitude made our day! What a treasure she is. We've never encountered such a hotel worker in all our travels! The breakfast was tasty too. Stay here just to experience the love that woman gives to every guest:)

Stayed: March 2014
1  Thank Steve72650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 6 March 2014

Dear Steve72650,

Thank you for posting a review of your recent stay with us. I am so happy to hear that you enjoyed your time with us and that Patricia made your stay even better. She is truely a gem and we have many repeat guests that come back just to see her. I look forward to seeing you again on your next trip to Asheville.

Sincerely,

John Zellers
General Manager

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Reviewed 24 February 2014

I have stayed at this hotel various times. It is located at the top of a hill along side other hotels. The hotel is nice and adequate for my needs. Indoor pool and hot tub are great when the time allows to use them. My room was clean and adequate like always.

HOWEVER, one small detail caused this to not be a 5-star review. I am a Platinum Marriott member. I have stayed at this hotel multiple times before. I use the same corporate discount code every time I book, as I have been with the same organization for almost 10 years. I had a very late check-in (3am) due to travel delays, and the older gentleman at the front desk asked me for my verification for my discounted rate. I have not been asked to show that at ANY hotel in over 4 years, thus I had to dig and go out to my car to find the Marriott discount card we use. I provided him proof, but it was just a hassle considering my history with the hotel. Use some common sense, sir!!!

  • Stayed: January 2014, travelled on business
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1  Thank Todd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 27 February 2014

Dear Todd A,

Thank you for taking the time to complete a review of your recent stay with us. I am happy to hear that our hotel met your needs and that you enjoyed your time with us. I do apologize for the issue with the discount rate. In order to ensure that all discounts are applied properly we do require that the discount ID be provided at check in. Again my apologies for any inconvenience.

Thank you and we look forward to seeing you again soon.

Sincerely,

John Zellers
General Manager

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Reviewed 8 February 2014

Business trip in Asheville provided great location. Close to mall and easy access to interstate. Staff friendly, clean rooms and comfortable. Only one drawback...Internet access was a concern as it seemed to go in and out.

Stayed: February 2014, travelled on business
1  Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 10 February 2014

Dear Ken C,

Thank you for taking the time to post a review of your recent stay with us. I am so happy to hear that you enjoyed your time with us and that our hotel met your needs.

I look forward to seeing you again on your next trip to Asheville.

Sincerely,

John Zellers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

Overall, this hotel is fine. I was able to get a friends and family Marriott rate, so price was great. I typically stay at nicer hotels for work travel so I am a bit picky about things. Breakfast was typical hot breakfast, waffles were good. Room was clean overall. There was a musty smell that other reviews noted - that really got on my nerves. Also found one hair in the bathroom and there was a stain by the garbage can at the sink but OVERALL it was average. Not sure I would stay again because I want to be downtown - but location was good for the most part. For leisure traveler with family, this would be a great hotel.

  • Stayed: January 2014, travelled as a couple
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2  Thank Nrobinson00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 10 January 2014

Dear Nrobinson00,

Thank you for posting a review of your recent stay with us. I am sorry to hear that you did not enjoy your stay with us and do apologize for the issues you encountered during your stay.

Sincerely,

John Zellers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Asheville

Address: 2 Buckstone Pl, Asheville, NC 28805-1808
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Asheville
Price Range: £76 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Asheville 3*
Number of rooms: 88
Official Description (provided by the hotel):
If you are looking for Asheville hotels near Biltmore Estates, downtown Asheville and the Blue Ridge Parkway, experience the modern style of the newly renovated SpringHill Suites Asheville ,which is just minutes from it all. With incredible mountain views and nearby attractions like Chimney Rock Park, the Thomas Wolfe Auditorium, Nantahala Outdoor Center and the North Carolina Arboretum, you will surely enjoy your stay at our award-winning Asheville hotel. Our all suite SpingHill Suites by Marriott Asheville hotel feature rooms that are 25% larger than comparably priced hotel rooms, all while providing the amenities of a modern lifestyle. Enjoy free high-speed Internet, spacious work stations and modern furnishings with innovative room layouts. Our Asheville hotel offers a complimentary hot breakfast buffet, heated indoor pool & spa and a 24-hour fitness center. When visiting beautiful western North Carolina, you will never want to leave and the SpringHill Suites Asheville is here to make your stay memorable. ... more   less 
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Also Known As:
Springhill Suites Asheville Hotel Asheville
Asheville Springhill Suites

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