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“The staff were courteous, pleasant and accommodating.”

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SpringHill Suites Asheville
Ranked #43 of 68 Hotels in Asheville
GreenLeadersBronze level
Reviewed 4 August 2014

We were pleased with our clean room. We found the pool area to be clean and had sufficient chairs and tables. We also enjoyed the comfortable sitting area outside of the pool. The orange flavored ice water in the lobby was refreshing. The breakfast was very good and the attendants were attentive and helpful.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank T B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 18 September 2014

Thank you for your recent stay with us. We appreciate your gracious compliments and are pleased that you had a delightful stay. Our goal is to provide the level of customer service and comfortable accommodations that makes you want to return to visit us in the future. We look forward to seeing you again.

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196 - 202 of 402 reviews

Reviewed 30 July 2014

We spent 1 night in Asheville and like the Marriott brand. But this hotel should not have a sleeper sofa. We had a king room with the sleeper sofa and the sofa bed would not even open up all the way because of the location of the TV. They moved us into an ADA room and there was about 6 inches in between the king bed and the sofa bed when open. I am sure glad none of were ADA as they couldn’t walk on the one side of the bed when open. The only thing I did like was the staff; they were really nice and helpful. The lady doing the breakfast was very friendly and the food was fine. We used the pool and for being indoors, it was cold. There is only one elevator and it was out for a little bit during our stay. Luckily we didn’t need to move are luggage at that time.
The hotel was clean and the only way I would come back is if I knew I wasn’t using the sofa bed. But most likely the next I am in Asheville I will look somewhere else.

Room Tip: dont use the king bedroom sofa bed
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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Thank slu2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

When you go to ASheville, likely you are going to see the Biltmore, but then what?
Bogumil is much more than a front desk "clerk." He is the resource to help you find all the best places to dine, find a local pub, or find places to blend in with the locals and just enjoy the vibe.
We all know that Springhill Suites serve breakfast, but only this property has Patricia. She makes this place feel like a B and B and she truly cares about making sure you have all that you need.
She recognizes each day as a day to pass her Blessings on to those she serves. This is the only place we ever stay in Asheville, and it feels like going to your home away from home. Call and ask for Joy to make your reservation. It will be the start of a great experience.

Room Tip: Ask for a room on the back of the hotel, although the property sits on a hill and is very quiet.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
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Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 18 September 2014

Please accept our gratitude for your amazingly kind words and thoughts about our staff. Bogumil, Patricia, and Joy are all shining stars whom are appreciated so much. We look forward to your return visit and the opportunity to provide you a comfortable, friendly atmosphere on your next trip to Asheville!

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Reviewed 23 July 2014

We always try and stay at Marriott property when we travel and this was no exception. We were in town to go whitewater rafting and this seemed to be a convenient location to downtown and the mountains. Very clean, staff was very friendly and provided great recommendations for food. Would recommend if staying in the Asheville area.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 18 September 2014

Thank you so much for such a stellar review. The greatest compliment we can recieve is if you return to visit and/or recommend us to your friends. We appreciate you business and look forward to serving you again.

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Reviewed 19 July 2014 via mobile

I stayed here on a girlfriends trip and we were all very happy here. The room was comfortable and we felt safe. The breakfast was good and the staff was very friendly and nice. It was close to downtown Asheville and to Biltmore and the interstate. We will stay here again.

Stayed: July 2014, travelled with friends
Thank ronna58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 18 September 2014

Thank you so much for your kind compliments to our hotel We appreciate your business and are happy you had a fantastic weekend with your friends. Please visit us again soon!

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Reviewed 9 July 2014

Springhill is always a good choice for the family. Staff was pleasant and the room was fine. It was Christmas time at the Biltmore and the place was packed. Not a good place to do morning breakfast for a full hotel.

  • Stayed: December 2013, travelled with family
    • Location
    • Rooms
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2  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 15 July 2014

Thank you for your compliments of our hotel and location. We are pleased you found us to be very convenient for your needs while experiencing Christmas at Biltmore. We try our very best to allow every guest to enjoy a delicious, peaceful breakfast although it can get very crowded. We invite you back to visit when in the area again and hope to provide the customer service and experience you deserve. Thank you again for your kindness!

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Reviewed 9 July 2014

I was disappointed in the room. Loyal Marriott customer and of all the local choices decided to try Springhill. My first and last time for this hotel concept. Room was regular size room cut up with a few walls which made the bed area extremely tight. Due to the tight spaces it puts the a/c unit within a foot of the bed. Typical wall unit without ability to modify blower speed so noisy and air blows on person sleeping on that side if the bed.....just poorly designed room. Staff member acknowledged that others also complain and newer properties may have resolved this. Do not stay in king size bedded room if this might be a problem for you. 2 queen rooms might be better so you can avoid the bed by the a/c. Window does open so you can turn unit off in good weather.
Housekeeping dropped the ball as well...old water bottle from prior guest left in corner and forgot to service our room one day. On the + side staff and breakfast comments from others are on target. Lots of folks staying here though so they must be okay with things, but not for me with so many other, higher rated choices nearby at comparable price.

Room Tip: Choose 2 queen room so more space than king. Top floor best to avoid noise from above. Walls are th...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 15 July 2014

Please accept my apologies for the inconveniences your experienced during your recent visit. Room layout isn't an easy fix and I certainly understand your views. The issues with housekeeping however are completely in our control and just as you said, we dropped the ball. Our goal is to have our guests look forward to returing to visit and I wish the same for you. If there is ever any way i can assist you when returning to our fine city, please do not hesitate to reach out to me. Thank you for your comments and rest assured, these incidences will be used to provide better service to our guests. I wish you only the most pleasant of stays with Marriott in the future.

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Additional Information about SpringHill Suites Asheville

Address: 2 Buckstone Pl, Asheville, NC 28805-1808
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Asheville
Price Range: £66 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Asheville 3*
Number of rooms: 88
Official Description (provided by the hotel):
If you are looking for Asheville hotels near Biltmore Estates, downtown Asheville and the Blue Ridge Parkway, experience the modern style of the newly renovated SpringHill Suites Asheville ,which is just minutes from it all. With incredible mountain views and nearby attractions like Chimney Rock Park, the Thomas Wolfe Auditorium, Nantahala Outdoor Center and the North Carolina Arboretum, you will surely enjoy your stay at our award-winning Asheville hotel. Our all suite SpingHill Suites by Marriott Asheville hotel feature rooms that are 25% larger than comparably priced hotel rooms, all while providing the amenities of a modern lifestyle. Enjoy free high-speed Internet, spacious work stations and modern furnishings with innovative room layouts. Our Asheville hotel offers a complimentary hot breakfast buffet, heated indoor pool & spa and a 24-hour fitness center. When visiting beautiful western North Carolina, you will never want to leave and the SpringHill Suites Asheville is here to make your stay memorable. ... more   less 
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Also Known As:
Springhill Suites Asheville Hotel Asheville
Asheville Springhill Suites

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