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“Friendly helpful service staff”

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SpringHill Suites Asheville
Ranked #45 of 68 Hotels in Asheville
GreenLeadersBronze level
Reviewed 13 September 2010

I am a frequent guest. Pat the breakfast host is the freindliest person I have ever met in all my many 100's of hotel stays in various countries.

  • Stayed: August 2010, travelled on business
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Thank Fredkathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 27 September 2010

Thank you very much for posting a review of your stay at the SpringHill Suites Asheville. I am very happy to hear that you had a great stay and for praising our Breakfast Host Patricia. Patricia does a wonderful job taking care of all of our guests and we are so happy to have her as part of our team.

Thank you again and I look forward to seeing you again on your next trip to Asheville.

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341 - 347 of 402 reviews

Reviewed 6 September 2010

Every morning it is a pleasure to meet the breakfast host Pat and to hear some warm words. Thanks again.

  • Stayed: August 2010, travelled on business
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Thank cnf18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 8 September 2010

Dear cnf18,

Thank you for staying at the SpringHill Suites Asheville and for posting a review of your stay. I am so glad to hear that you enjoyed your stay with us. Thank you also for letting us know how much you appreciated our Breakfast Host Pat. I'm not sure if you know that she is a Marriott National Award Winner for two years. We love having her with us and our guests love her too.

We look forward to seeing you on your next trip to Asheville.

John Zellers - General Manager

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Reviewed 1 September 2010

Firstly, this hotel is very well situated a few minutes drive from Downtown Asheville. Secondly, the staff are extremely friendly, polite and professional which always makes for a pleasant stay.

Check-in was a breeze. The rooms are clean, well maintained and have a modern theme. So modern in fact it took me a while to get used to the layout! The rooms have the usual amenities for business travelers. Quality of the high speed internet is decent, you can connect via VPN and download decent size emails (10+MB) without much grief which is nice for a free service.

The breakfast is so-so. It's ok if you're grabbing a quite bite before heading out for a busy day. I've stayed at quite a few hotels in this category and this would be my one suggestion for an area for improvement.

Located within spitting distance is a Carrabba's Italian grill which is excellently placed if you arrive tired later in the evening and don't have the energy to venture out. If that doesn't take your fancy, the front desk has many suggestions for restaurants that deliver.

All in all a very pleasant experience, I would stay here again.

  • Stayed: September 2010, travelled on business
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Thank Berty01757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 6 September 2010

Dear Berty01757,

Thank you for staying at the SpringHill Suites Asheville and for your positive comments about our hotel. We take pride in providing clean, comfortable accommodations to our guests and I'm happy to hear that you enjoyed your stay. Thank you also for your feedback regarding our breakfast. I will be looking into what changes can be made to improve that area.

Thank you again for staying with us and I look forward to seeing you on your next trip to Asheville.

John Zellers - General Manager

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Reviewed 28 August 2010

Patricia, who worked the morning breakfast time, does a great job in making everyone feel at home when they are away from home.

  • Stayed: August 2010, travelled on business
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Thank Melinmilwaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 30 August 2010

Hi Melinmilwaukee,

Thank you so much for your feedback on your recent stay at the SpringHill Suites Asheville. I am so happy to hear that your enjoyed your stay with us and for pointing out what a great job Patricia, our breakfast host, does. I don't know if you know this, but Patricia has won Breakfast Host of the Year for all of SpringHill Suites in 2009 and won for Associate of the Year for all SpringHill Suites in 2007. We are so proud of her and so happy that she helped make your stay and enjoyable one. We look forward to seeing you on your next trip to Asheville.

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Reviewed 16 August 2010

After waking up at 3:20AM, getting to a NY airport, flying to Charlotte and driving to Asheville, we arrived at the SpringHill Suites around 10:45AM, hot (our luck, the beginning of a five day heatwave) and tired. The front desk staff was gracious and allowed us to check in several hours early. When we expressed our concerns about the potential noise level, being that our room was across the hall from the elevator and ice machine, they good naturedly let us check out several others (we stayed put in our original room and never heard a peep from the hallway!). The rooms were clean, the colors soothing, beds comfy and spacious enough to watch tv in bed, sit on the couch and read or check emails at the desk. Breakfast was just ok. There was only one elevator and it made awful grinding noises as it went up and down. Five minutes into town, so the location was good. The staff was fantastic; very personable and helpful. Loved the citrus-flavored water in the lobby! Would definitely stay here again.

Stayed: August 2010, travelled as a couple
Thank pld56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 19 August 2010

Thank you PLD56 for staying at the SpringHill Suites Asheville. I appreciate you taking the time to let us know about your stay. I am so happy to hear that the staff took good care of you during your time with us and that you enjoyed the room. I hope that you will visit us again on your next trip to Asheville.

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Reviewed 27 July 2010

Hotel was great! Staff was friendly and helpful. Location is convenient to downtown areas, but not within walking distance. Room was beautiful. I assumed it had two queen beds, but they turned out to be doubles, which was o.k. since the room had a nice couch that folded out to a bed located in a separate area with the sink, microwave, refrigerator and desk equipped with free internet service. They provided a cute crib (pack 'n play) for our baby. The room was a bit smaller than I imagined though. Pool area and exercise room were nice and had towels available in the area. Laundry room was convenient. Breakfast was super and they had a movie and popcorn boxes in the lobby every evening. Totally enjoyed this hotel!

  • Stayed: July 2010, travelled with family
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Thank rodisbsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 28 July 2010

Thank you for staying at the SpringHill Suites Asheville. I am very happy to hear that you enjoyed your stay with us. We always appreciate hearing from our guests and we love to pass your comments. I look forward to seeing you again on your next trip to Asheville.

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Reviewed 22 July 2010

When benchmarking against other Spring Hill Suites i would put this one below others.
The beds were clean and comfortable, however one bed was right next to the AC so the air blew right on the sleepers.
The TV was in the "bedroom" section of the room instead of the living area where you can sit on the couch and watch TV. Not a big deal but makes sitting on the large couch moot.
Some stains on the floor and overall construction of hotel rooms were (to me) not up to Marriott standards.
The hotel is fine for a one to two night stay.

  • Stayed: July 2010, travelled with family
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Thank Bear55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this reviewResponded 28 July 2010

Thank you for staying at the SpringHill Suites Asheville. I am sorry to hear that your stay was not up to Marriott standards. I would love to get more information on the problems that occurred during your stay. Please contact me directly at the hotel. Thank you!

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Additional Information about SpringHill Suites Asheville

Address: 2 Buckstone Pl, Asheville, NC 28805-1808
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Asheville
Price Range: £67 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Asheville 3*
Number of rooms: 88
Official Description (provided by the hotel):
If you are looking for Asheville hotels near Biltmore Estates, downtown Asheville and the Blue Ridge Parkway, experience the modern style of the newly renovated SpringHill Suites Asheville ,which is just minutes from it all. With incredible mountain views and nearby attractions like Chimney Rock Park, the Thomas Wolfe Auditorium, Nantahala Outdoor Center and the North Carolina Arboretum, you will surely enjoy your stay at our award-winning Asheville hotel. Our all suite SpingHill Suites by Marriott Asheville hotel feature rooms that are 25% larger than comparably priced hotel rooms, all while providing the amenities of a modern lifestyle. Enjoy free high-speed Internet, spacious work stations and modern furnishings with innovative room layouts. Our Asheville hotel offers a complimentary hot breakfast buffet, heated indoor pool & spa and a 24-hour fitness center. When visiting beautiful western North Carolina, you will never want to leave and the SpringHill Suites Asheville is here to make your stay memorable. ... more   less 
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Also Known As:
Springhill Suites Asheville Hotel Asheville
Asheville Springhill Suites

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