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“Great location and value”

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Aloft Asheville Downtown
Ranked #18 of 63 Hotels in Asheville
Certificate of Excellence
Atlanta, Georgia
Level Contributor
170 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great location and value”
5 of 5 bubbles Reviewed 30 December 2013

Great hotel right in downtown Asheville and within easy walking distance to tons of shops and restaurants. By accident I booked our room for 2014 vs. 2013 - but they were great at check in and even honored the 2014 room rate (which was cheaper) and let us have an early check in. The room is great - very much the feel of a W room, but for a lost less (and they have Bliss products as well).

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 699JaneM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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932 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (281)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Raleigh, NC
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 28 December 2013 via mobile

Love this hotel. Trendy, laid back, friendly, accommodating. Best part for us is their pet policy - they love dogs and accept all sizes, no extra fees, and they provide beds, bowl and treats. Love the cool lobby/lounge where everyone hangs out to socialize, play pool, etc. Great pool deck with dog walk, bar, fire pit and gorgeous mountain views. Staff was very friendly and helpful. Will definitely return!

Stayed December 2013, travelled with family
Helpful?
1 Thank LJinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 December 2013 via mobile

This is the a great trendy hotel in Asheville! Walking distance to Limones, Curate, and other cool spots. The upgrade to the corner suite is worth it. Great views and big! We stayed in the 6th floor corner suite. Parking is only $5 a day and you only need your car to go to Biltmore. Everything else you would want to do in Asheville is within walking distance.

Stayed December 2013, travelled as a couple
Helpful?
Thank hedgepl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muscle Shoals, Alabama
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 19 December 2013

Aloft Hotel has many great things about it. The location is the first one. Everything you could want to do in downtown is located within walking distance. The staff was very friendly and helpful. The rooms were modern and very comfortable--the shower was great! I loved that there are many restaurants right outside the doors or just a quick walk up the street.

This hotel is dog friendly...I would love to come back and bring my pooch!

I would definitely stay here again--awesome hotel!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJillA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 16 December 2013

We recently stayed in this hotel because we were invited to a party there and since we love Asheville we decided that we would make it really special by spending the night. We had heard a lot of concerns expressed about the appearance of the outside, but figured it would be nice inside since it is a very new hotel. We were very wrong. When we entered at the lower level we came into a very ugly bare concrete space. The hotel prides itself on being "green", but with a good designer, green doesn't have to be ugly. We were checked in by a pleasant clerk who did not seem in the least interested in anything other than processing our credit card and handing us a list of what we could do for ourselves. Her response to most questions was, "You can look that up online." So we got our card keys and went to our room. The room was small, but adequate despite the fact that the furniture is some type of pressboard that is already peeling. The switches for the lights are wired so uniquely that they feel the need to give you a written paragraph on how to work them. Also on the sheet is the fact that there is no room service, but you can come get take out from the restaurant at lunch and dinner and breakfast is a Starbucks kiosk in the second floor lobby. The plus side of our room was the view from the window. We were on the sixth floor and watched the sunset behind Pisgah and it was gorgeous. While looking out the window we looked down at the pool area and realized that the dog walking area is a strip of astroturf next to the pool area. I am sure they have some sort of drains, but with the torrential rains we had this summer, this looks like a sanitation concern. Pool chairs are lined up right next to the area where dogs "do their business," and that can't be a pleasant odor even if the drains work! The other hygiene concern I had was a small hang tag on the shelf by the bed. It explained that if you placed the hang tag outside before 2:00 AM, declining all housekeeping services, you could get extra points or a bar credit. I realized that I am staying in a hotel that permits dogs and rewards people for declining housekeeping services! The tag was very worn from obvious use and when we left the next morning, most of the rooms around us had the tags out. Our bed was comfortable, but the heat/ac rattles and cuts on and off all night so I would suggest earplugs to help you sleep.

In summary, great location, beautiful views, concrete floors in public areas, no room service, questionable cleaning, friendly if untrained staff.

Room Tip: The upper floors on facing west have wonderful views
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 60TravelLady74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
efleishaker, Guest Relations Manager at Aloft Asheville Downtown, responded to this review, 3 January 2014
Hello 60TravelLady74,
Thank you for your feedback. We appreciate hearing about your experience, and I am pleased that you enjoyed our convenient downtown location with beautiful views. I’m sorry that you didn’t get the opportunity to learn more about our Make A Green Choice program, which encourages green housekeeping practices, and that you were not given more thorough information about the many things to do in Asheville upon arrival. We appreciate learning about your stay, and I will share your thorough feedback with the hotel team. I apologize for any inconveniences you may have experienced during your time with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

My stay at this hotel was wonderful. The rooms are very modern in design, very clean and very comfortable. The staff was extremely pleasant and helpful. We had decided to stay at this hotel because it is extremely close to so many amazing testaurants and shopping.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tlgroff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
efleishaker, Guest Relations Manager at Aloft Asheville Downtown, responded to this review, 3 January 2014
Hello tlgroff,
I appreciate the review of your most recent stay. We aim to provide our guests with warm, welcoming service and accommodations, and I’m glad you had a positive experience with us. I will pass on your positive feedback to our team and hope you come back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

This hotel is clean, courteous, and in a great location! I stayed here with 10 other girls for a friends' bachelorette weekend and the hotel was more than accommodating! We rented 4 room with one of them being a corner king bed suite where we could all meet every morning for breakfast and for pre-gaming at night. The parking was attached and very reasonably priced! Every place near this hotel that we stopped in for a drink or to just miss the rain was great! I highly recommend this hotel and when I go back to Asheville I will revisit for sure!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChelseaFossum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aloft Asheville Downtown

Property: Aloft Asheville Downtown
Address: 51 Biltmore Avenue, Asheville, NC 28801-3626
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville > Downtown Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 63 Hotels in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Asheville Downtown 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Aloft Asheville Downtown hotel offers a great view of the mountains while being situated in the heart of downtown Asheville, within walking distance of shopping, restaurants, and art galleries. ... more   less 
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