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“Great Location and Accommodations” 4 of 5 bubbles
Review of Aloft Asheville Downtown

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Aloft Asheville Downtown
Ranked #19 of 63 Hotels in Asheville
Certificate of Excellence
Kingsport, Tennessee
Level Contributor
149 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great Location and Accommodations”
4 of 5 bubbles Reviewed 6 April 2014

My wife and I spent a weekend in Asheville with a group of twelve people. The majority of the group stayed at the Aloft Asheville Downtown Hotel. We found the hotel accommodations very good especially the unique décor and fresh bright appearance. Our room was excellent with a view of the mountains. It was very clean and laid out in an efficient manner for maximum utilization of the space. The bright and colorful atmosphere of the room added to our comfort and relaxation. The common areas were also bright and inviting. The staff was friendly and helpful. The only glitch was sorting out individual payments for rooms reserved on a group basis. The location for walking exploration of Asheville was perfect ... right on Biltmore Avenue downtown. We didn't have to move our car during the entire stay. We will definitely return.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank TennesseeTraveler420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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913 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (276)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Pinehurst, North Carolina
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 2 April 2014 via mobile

Great location! Great rooms! Excellent service in the heart of Downtown Asheville.

We stayed here for two nights and loved the entire stay. The rooms were quite nice. They're opening a pool on the third floor so it'll be fantastic for those summer months. We definitely will be staying here again.

The

Stayed April 2014, travelled as a couple
Helpful?
1 Thank doatsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
94 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Rooms and public spaces are nicely designed. It's a welcome step up from the lower end chains. Staff are very helpful and it's located just off the edge of the downtown core with some great restaurants nearby.

Room Tip: 4ht floor and higher to avoid the noise from the 2nd floor lounge
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily F, Guest Relations Manager at Aloft Asheville Downtown, responded to this review, 5 April 2014
Hi Ian H,
I’m happy to hear you enjoyed your most recent stay, including the convenient location and welcoming staff. We take pride in our helpful team. Please come back again next time you're in town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Virginia
Level Contributor
591 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

Two nights at aloft while looking for a place to relocate to in Asheville. We found the hotel to be quite nice overall. You'll start by parking the car in the attached garage. If you enter off Biltmore Ave, you'll have hotel parking on the level at which you enter. While that is convenient, it gets a bit crowded. We preferred going in two levels below the hotel, which you reach by going around the block to the back. It means one more elevator ride, but the space availability is much better.

Our room faced south, which was good for us, since it kept us away from the street noise. While Asheville isn't exactly rocking in March, it can be noisy during the summertime. The downside was that the room overlooked the pool, where there were lots of lights at night. The electric screens on the window are not as good at blocking light as blackout drapes would be. HVAC cranked (a good thing), which kept the room cool despite the afternoon sun in the windows.

The biggest issue was that there isn't much light in the room. Two little reading lights over the bed and one desk lamp comprise the total lighting for the bedroom area. The light in the loo is better, but who wants to read or work there?

Overall, very good, and a place I would be happy to stay again.

Room Tip: The hotel is in an "L" shape, with north facing rooms looking at downtown and east facing...
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank luv2travl003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falls Church, Virginia
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

We just had a great weekend in Asheville and so nice to park the car on Friday and not worry about it again until Sunday. We could walk to everything from the super location. We were on the 5th floor pool /mtn view. Beds were super comfy and the place was spotless. We had a quibble with the room temperature tho. It was either too hot or too cold. The comforter is too hot it seems and when you crank up the a/c the blower is aimed right at the bed. besides that one issue we loved our stay. Staff was friendly. Lots of activity in the lounge/balcony with a live jazz band at night. We enjoyed the yummy breakfast at City bakery directly across the street.

Room Tip: ask for a mountain view (not street side). I would pick 4th floor or higher to avoid lounge noise.
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  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sonsonatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 20 March 2014

Great location, but questionable start to their career in Asheville. We got married June 2013, and made an online reservation at this hotel for our honeymoon. So thrilled we would get to stay next to everything we had planned, in a new swanky hotel. Asheville is a very special place to us that we try to visit every couple years. Of course we wanted the best suite they had (since we only had a short time for our honeymoon - spare no expense). I come bepopping in all happy and glowing, then they tell me they "doublebooked" our reservation and they can only offer us a pool view room, not the luxury suite with whirlpool tub we booked. I was probably more dissappointed than i should have been, but a girl has high expectations for her honeymoon! The guy at the front desk was caring, but the manager was not there at the moment. He graciously offered to make us reservations at the swanky restaurant (Red Stag), which we accepted because we had no time to catch our breath and make other plans. So, road weary, dissappointed and exasperated, we went to this fancy restaurant (Red Stag is AMAHZING btw), while he talked to his manager to see what they could do. So, around dessert, they call me back, they couldn't give us what we wanted (obviously cause they already gave the room away), and could give us a small (small) discount on a pool view room (I'm not in Asheville on my honeymoon for a pool), so we declined. ALoft didn't offer to give us any future coupons to encourage us to try them again (which was VERY dissappointing cause i really wanted to like this property). We ended up (after having a travel agent friend from home book us something) staying at the Haywood downtown in the biggest suite i've ever seen with the biggest bathroom (with whirpool tub i've ever seen), a great view of downtown Asheville, and chilled champagne waiting on us when the ordeal was over (around 10pm when we finally got everything settled and to a room). The Haywood was very apologetic for the ALOFT and very accomodating on our arrival at their hotel!

NOT A WAY TO START A HONEYMOON, didn't get to do what we planned that first evening because the ALoft hotel double booked us. But i was happy after the champagne took affect (can't keep a honeymooner down too long i guess). ALoft gave us some reason of the online reservation doesn't always talk to the direct hotel, blah blah blah. Who doesn't make online reservations these days!!?! Be warned.

Room Tip: um? not sure how you prevent doublebooking, but this is a practice they do. be warned.
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  • Stayed June 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank Anna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily F, Guest Relations Manager at Aloft Asheville Downtown, responded to this review, 5 April 2014
Hi Anna F,
First off, congratulations on the wedding! I’m very sorry your experience with our hotel led to a bump in your honeymoon plans. I’m glad you were able to talk to a representative from the hotel, but of course understand that it doesn’t fix it all. Thank you for sharing your story with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 18 March 2014 via mobile

As usual trip advisor was tremendous help in choosing our hotel the weekend of March 14-16. I read a review that said stay away from rooms on biltmore ave and ask for a corner room mountain view and ask for room above 3rd floor. No better advise has ever been given. I made that request upon making reservations and was very pleasantly accomadated. Every one from the checkin employees to the housekeeping staff to any emotes of the hotel were just exceptionally nice. We checked in about 330 and had to wait on our room which was not a problem, but came to realize later the next day I think they need to hire more refresh staff as they call them there. Room was somewhat smaller than we were used to bit quite adequate. Beds were super comfortable and the had a small refrig on the floor with bags of ice for u to grab and go and that was REALLY nice. The 5 floor was super quiet and it is so convenient to every thing downtown. A lovely stay

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Clemson1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aloft Asheville Downtown

Property: Aloft Asheville Downtown
Address: 51 Biltmore Avenue, Asheville, NC 28801-3626
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville > Downtown Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 63 Hotels in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Asheville Downtown 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Aloft Asheville Downtown hotel offers a great view of the mountains while being situated in the heart of downtown Asheville, within walking distance of shopping, restaurants, and art galleries. ... more   less 
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