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“A favorite - we'll return again (and again...)”

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The Inn on Biltmore Estate
Ranked #2 of 66 Hotels in Asheville
Certificate of Excellence
Wilmington, NC
Level 6 Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A favorite - we'll return again (and again...)”
Reviewed 28 July 2011

We have stayed at the Inn several times and each visit has been so satisfying that they all tend to run together. As a couple or with family (parents, siblings, children) we've never had a glitch. From the concierge, valet, bell desk, restaurant, lounge and everything in between the service is gracious and efficient. Afternoon tea is downright fun (even with our then 12 year old son) and sitting with a book while enjoying a pot of tea is simply wonderful. The rooms are immaculate, the bedding to die for. Breakfast is fantastic and if you happen to have dinner in the restaurant prepare to be amazed. The rates are on the high end of the spectrum, but they don't nickel and dime you for parking or other additional services. You also have access to the Estate shuttle and get discounts during your visit, which mitigates the expense a bit.

Room Tip: We've never had a bad room!
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  • Stayed December 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Kit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (596)
Date | Rating
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English first
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 July 2011

From the first moment we arrived, the staff was less than accommodating. No, you can't park in front of the hotel for 15 minutes while you pick up your estate tickets. No, your second room is not ready. No, you can't eat in the dining room because your teenage boys don't have a dress shirt and tie (even though their own room guide lists dress as "business casual" . Well... No, we won't be back.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Pauszecf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 July 2011

The room we stayed in was very small for the price we paid. The room had a musty, gym locker room odor. The bathrooms were nice and clean. The grounds are beautiful. This hotel does not have a high-end resort feel to it. I would describe it as on par with a very nice Holiday Inn. The staff and service was average. I would rate it as a C+. Their is a strong feeling of corporate management influencing the ambience. This hotel seems to sell a lot of package deals to the public, therefore it lends itself to a touristy feel. We stayed in Mid-July. I would not recommend this hotel for a romantic couples getaway. It is probably good for wedding groups and other package seeking parties. There were plenty of kids running around all over during our stay. The grounds and landscaping are absolutely beautiful and well maintained. My wife and I would probably visit the Biltmore Estate Property again, but we will not stay at the Biltmore Inn.

Read more: http://www.frommers.com/community/forum.cfm/united-states/north-carolina/inn-biltmore-estate#ixzz1SNK6AKTd

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
11 Thank ObserverX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 17 July 2011

I have visited this property on more than one occasion for long weekends. The Asheville area is a great place to visit. I agree with several of the posters who have said the rooms are pretty average in terms of furnishing, decor and size/function of the bathrooms. There is a slight risk of being underwhelmed in that regard. However, this hotel provides a real feeling of serenity. The views (spring for a room with a view of Biltmore House) are gorgeous, especially with the low fog hanging over the mountains in the morning. The grounds are very pretty, natural and not overly "landscaped". The food at the hotel is average, not bad but nothing to write home about. The veranda bar/restaurant is a great place to unwind with a drink at the end of the day. I have never experienced poor service here in really any regard but I've also never had an experience that I felt went above and beyond. I return to the property for the quiet, the views and the fact that it's become something of a tradition. I'd highly recommend a visit in the spring for the blooming gardens or at the holidays for the Christmas decorations at the Biltmore Estate. Asheville does a great job of presenting itself as a sleepy, hippy, mountain town but there are some truly great restaurants, art galleries and outdoor activities that should not be missed.

Room Tip: Terrace rooms on the first floor have great views but you cannot see the house.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank mafitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 July 2011

As a word of caution, all of the activities shown on the hotel's web site are NOT included with your stay. In fact, almost all activities which take place on the grounds of the estate require admission that day to the Biltmore. So, if you don't plan on visiting the house that day, or at all, then you cannot access the activities. These include horseback riding and boating. Adding the cost of admission to the house to the activity itself makes them prohibitively expensive. It baffles me how a hotel like this does not include the activities in the room rate and does not disclose this on its web site.

Stayed February 2011, travelled with family
Helpful?
4 Thank djdyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level 6 Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 14 July 2011

I confess that I'd never heard of the Biltmore Estate. We were on a "road trip" and it was very hot and humid in Savannah, so we decided -- as you can on a "road trip" -- to alter course and head for the hills of North Carolina. We planned to stay for a week to lie by the pool and relax.
We found that this hotel was focused on rules and regulations. Staff gave us the impression that they really didn't want guests at the Biltmore Estate, and endured them (barely) to pay the maintenance bills. Guests seemed to be viewed as errant children who needed to be controlled.
We had a ten minute speech at check-in about all the rules. (I confess I tuned out much of what the lady was saying -- she did so in a monotone. It was like a PowerPoint presentation, without the screen.) We wanted a snack in the library: a simple green salad, some vegetables, and sashimi. We had to send them all back for one reason or another.
At breakfast the next morning we had to show our room card before we were seated. The lady who showed us to our table kept our card, and then put it on the table. We were told we had to leave it there (or what?). The restaurant was poorly designed, with large views of the busboy area as you left the buffet, and of a messy, crowded office when you went back to the elevator.
To get on the courtesy bus to the mansion we had to show our card. Had to show it to get back. What would be the problem if someone not staying at the Inn happened to get on the bus? Ohmygoodness!!
The Inn is in a lovely location. That said, our room was small, and overlooked the front driveway. I couldn't open the shower door without hitting the glass on the towel rack. I could barely squeeze in and out of the shower.
We just didn't like the ambiance at the Inn and the lack of any real "warmth." Hotel staff were young, and obviously following the all-important rules. I normally love independent hotels. In this case, however, I think the Inn could benefit from being part of a hotel "group" who would presumably bring more hospitality to the hotel.

Room Tip: Pay extra to get a mountain view
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
20 Thank Craig_Walsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 July 2011

Prices are definitely in splurge territory, but a stay three nights for the price of two deal helped. The room itself was extremely comfortable and quiet, even with operable windows (a surprise, which we took advantage of in the 60-degree overnight temps). Bed, pillows, sheets and duvet were all as comfy as home. Bath has a jetted tub & adjustable-spray shower. Outdoor pool w/spa is small but has a lovely view of the mountains. Staying at the Inn includes access to the Biltmore mansion, and access to the massive, park-like property after the mansion closes.(We saw turkeys wandering around at dusk.) A free shuttle bus takes you to all activities, which was more convenient than I expected. They coordinate with the restaurants onsite to keep the shuttle running as long as there's an Inn guest in one of their restaurants.
Shopping and casual dining options at the hotel itself are kind of limited, though there is complimentary coffee in the library (w/great mountain views) in the morning. All in all, very comfortable. Oh-- and as other reviewers have noted, the pricey valet parking is not necessary. They don't volunteer that a free parking lot is a short, easy walk from the front door.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Sunscreensaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn on Biltmore Estate

Property: The Inn on Biltmore Estate
Address: 1 Antler Hill Road, Asheville, NC 28803-8692
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Asheville
#1 Spa Hotel in Asheville
#1 Family Hotel in Asheville
#2 Luxury Hotel in Asheville
#5 Business Hotel in Asheville
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — The Inn on Biltmore Estate 4*
Number of rooms: 210
Official Description (provided by the hotel):
Experience Biltmore's tradition of warm, gracious hospitality as an honored guest at the Inn on Biltmore Estate. Choose from 210 beautifully appointed guest rooms including nine elegant suites. Flawless service. Fine dining. Marvelous mountain views. A relaxing veranda. Afternoon tea in the library. Other amenities include an outdoor pool and hot tub, fitness center, access to Biltmore--America's largest home--and much more. Concierges eager to assist you. Carefree transportation around the 8,000-acre estate. ... more   less 
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Also Known As:
Inn On Biltmore Estate Hotel Asheville
Hotel On Biltmore Estate
Biltmore Inn Asheville Nc
On Biltmore Estate Asheville
Inn Biltmore Estate

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