I didn't like the first and only wine I tried. The server never asked if I'd like to try another. Our kids were with us (10 years old) for a family day at the estate and I had been told they could taste apple juice to play along with mom and dad. This would have gone a long way toward entertaining them and allowed us to better enjoy our experience. As it was, they were rudely asked to step aside, which ticked me off. There were other children with juice standing with their parents. I felt snubbed by Mr. Wine Snob the Server (older, tall, scowling man that offered no suggestions or background of the Biltmore wines). After an awkward amount of time waiting to be assisted, we simply walked away. I recommend hiring employees that are cordial and willing to serve. The lady in the gift shop was a sweetie, assisting us with directions to the parking lot. Waste of our time. Left wineless.
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