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Homewood Suites by Hilton Asheville- Tunnel Road
Ranked #8 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed 8 May 2012

We stayed here a year ago and it was great. So we went again. Not so this time. The room smelled, all the bedding was so rumbled it looked like it had been wadded up. The shower curtain looked the same. Not very professional. Trash from previous guest still under sink. The coffee in lobby was just luke warm. Not at all as well cared for or as clean as last year. Breakfast was just okay and not up to the standard from previous year. The sad part is my son paid for our stay and it was certainly wasted money spent.

Room Tip: Do not tell the staff, as they did nothing to improve the room.
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  • Stayed: May 2012, travelled as a couple
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Thank Parisstinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 17 May 2012

Thank you for staying with us again recently, we appreciate your return visit and greatly value your business. I am sorry that this last experience has disappointed you the way it has. We do stand behind our Suite Assurance Guarantee, "We guarantee high-quality accomodations, friendly, efficient service and clean, comfortable surroundings. If you are not completely satisfied, please let us know. We'll make it right or your night's stay is free." I regret that I did not know of your disappointment before your departure as we don't expect you to pay if you are not satisfied. Thank you for your comments and we hope to see you again the next time you visit our area.
Sincerely,
Troy Ferguson - General Manager

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1,225 - 1,231 of 1,484 reviews

Reviewed 2 May 2012

Our stay at the Homewood Suites was outstanding. The room was clean, the staff was excellent and very courteous. They went out of their way to make you feel comfortable. The proximity of the hotel to area attractions could not be beat. I highly recommend the Homewood Suites and will be staying their on my next visit to Asheville.

  • Stayed: April 2012, travelled as a couple
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Thank Antonio J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 17 May 2012

Thank you for being our guest and leaving a review about your experience. We are very happy you enjoyed your stay and look forward to seeing you again soon.
Warm Regards,
Troy Ferguson - General Manager

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Reviewed 2 May 2012

Stayed for 2 weeks as we checked out Asheville. The one bedroom suite was clean and comfortable with small kitchen and living/dining room. Customer service was consistent to a high standard from front desk to the breakfast and evening food service: the staff attitude seemed genuine and helpful. Although we did experience some glitches with housekeeping ranging from outstanding effort to accomodate our requests to not making up our room a couple of times (no big deal). Breakfast and evening food service was varied and generally excellent.

Hotel location was perfect for visiting downtown Asheville just a couple of miles away with easy access down I-240. Ingles supermarket is located just across Tunnell Road. We could not get our GPS to recognize the hotel address; it took us 3-4 miles south on Tunnel Road away from the actual location. Just remember exit I-240 at Junction 6 and you are within 100 metres of hotel!!

Room Tip: High floor facing I-240 (back of hotel) has a view of hills and just a little traffic noise, but OK...
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  • Stayed: April 2012, travelled as a couple
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Thank solyluz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 17 May 2012

Thank you for staying with us while checking out the Asheville Area and for sharing your comments with fellow travelers. We are very pleased that you enjoyed the service we provided, our location, breakfast and dinner. We apologize for the "glitches" and want you to know that we take guests' wishes seriously to privacy when the Privacy Please sign is on the door. Thank you again for being our guest and we hope to see you again soon.
Sincerely,
Troy Ferguson - General Manager

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Reviewed 19 April 2012

Having never visited Asheville before, we booked largely based on the tripadvisor reviews. What a great hotel! I would never stay anywhere else, should we revisit. Desk staff were outstanding. Being from New Zealand, we made the most of the shuttle service into town, and within a 5 mile radius. The staff were always available, willing and cheerful. Rooms were excellent. I honestly cannot fault this hotel. Go for it!

  • Stayed: April 2012, travelled as a couple
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3  Thank iffy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 27 April 2012

Thank you for choosing to stay with us during your visit to Asheville for the first time. We truly appreciate your warm comments and are glad you enjoyed the service we provided and were able to take advantage of our Courtesy Shuttle service. We look forward to seeing you the next time you visit our area.
Sincerely,
Troy Ferguson - General Manager

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Reviewed 12 April 2012

We were thoroughly impressed with the Homewood Suites in Asheville, NC. We stayed for 4 nights and had a ball. The hotel is just minutes from the heart of downtown Asheville with all of it's funky little art stores, bars, restaurants and shops. The accommodations at the hotel were very nice, breakfast was included each day and was always fresh and tasty and M-TH nights they also have a free light meal that included wine and local beers on tap (also free!). Every morning we would pick a new direction to head or area we wanted to spend some time in and the staff would head us in the right direction. The location was perfect. And if you are in Asheville on a Friday evening during the warmer months, make sure you go to the drum circle downtown. It's a must see event and a lot of fun. Just google it because there are many video clips on the net.

Room Tip: All rooms with the whirlpool tubs are on the ground floor so if you want more of a view, choose a hi...
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  • Stayed: April 2012, travelled as a couple
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Thank TheMisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 27 April 2012

Thank you for staying with us during your spring getaway. We are happy you enjoyed our central location, breakfast and dinner & drinks. We appreciate you staying here and taking the time to share your experience with fellow travelers. We look forward to being a part of your next visit to Asheville.
Warm Regards,
Troy Ferguson - General Manager

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Reviewed 11 April 2012

This was our family of four's first trip to Asheville. We came over the spring break holiday and stayed for three nights. We were happy with the size of the room but found it hard to stuff all of our luggage into the small closet. This however would not deter me from staying here in the future. The benefit of the kitchen and the hearty breakfast each morning was a crowd pleaser. The pool met the needs of our nine year old and the fitness center was good enough. I would say the only thing missing would be a teen option, like a game room, but again not a reason to look elsewhere. I can not say enough good things about the maid service. I brought my own cleaner, as I have had problems in the past, but never had a reason to use it. Thanks for a great experience.

  • Stayed: April 2012, travelled with family
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1  Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 27 April 2012

Thank you for staying with us during spring break. We are happy that you enjoyed the size of the suite and apologize how you felt about the closet size, but are glad you were please with the Breakfast, indoor pool and the cleanliness of your suite. We hope to see you again when you return to the Asheville Area.
Sincerely,
Troy Ferguson - General Manager

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Reviewed 10 April 2012

Stayed in Asheville for 3 nights (March, 2012). We loved our room - bedroom in separate room from living room and furnished kitchen. Complimentary coffee, tea AND microwave popcorn every day. The breakfast buffet was the best we've ever had anywhere - new buffet items every day. Fresh scrambled eggs (not microwaved discs!). Cooked and delivered eggs to our table when the buffet ran out - GREAT SERVICE. Very Clean. Professional, friendly staff. They even had a little marketplace to purchase items for our room's kitchen - great idea if you check-in late when stores and restaurants are hard to find open. Free newspapers. They even sell tickets for the Biltmore Estate that include a 2nd day free (you pay for the 2nd day if you buy the ticket at the Biltmore entrance). Convenient location, too! Will come back.

  • Stayed: March 2012, travelled as a couple
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1  Thank Susan Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 27 April 2012

Thank you for being our guest while visiting the Asheville Area recently. We are glad that you enjoyed one of our spacious suites, our hot full breakfast, our Suite Shop, and the service provided to you during your stay. We look forward to having another opportunity to have you as our guest soon!
Sincerely,
Troy Ferguson - General Manager

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Additional Information about Homewood Suites by Hilton Asheville- Tunnel Road

Address: 88 Tunnel Rd, Asheville, NC 28805-1231
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Asheville
#3 Family Hotel in Asheville
#12 Business Hotel in Asheville
Price Range: £78 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Asheville- Tunnel Road 3*
Number of rooms: 94
Official Description (provided by the hotel):
Full renovation completed in Spring of 2017. Experience Asheville’s finest all-suites luxury hotel located within minutes of downtown Asheville, Biltmore Estate and the city’s finest dining. At Homewood Suites by Hilton, Asheville, extra room is just the beginning. Our spacious and roomy suites have separate living and sleeping areas, work desks with complimentary internet, fully equipped kitchens and new high definition LCD televisions. Start your day with a complimentary hot breakfast served in our all-new fireplace lobby and Monday-Thursday evenings, you can look forward to a complimentary evening social. Make your luxurious mountain vacation dream come true at Asheville’s new Homewood Suites by Hilton. ... more   less 
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Also Known As:
Homewood Suites By Hilton - Asheville Hotel Asheville
Homewood Suites Asheville
Homewood Asheville
Asheville Homewood Suites

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