I arrived on Friday, Sept. 7th and the customer service I received was nothing but poor. I have stayed at many Hilton properties before and never have been hasseled before like I was at this hotel. Even after getting two sets of creditials the guy behind the desk still hasseled me about receing a government rate. I was so frustrated at one point I almost left without checking in.
This trip was for 3 nights and on the second day housekeeping forgot to leave any towels or amenities in the room. Therefore, I called down to request some and the front desk person, same as the one who checked me in, did nothing but laugh about it and responded it happens.
Finally, when I spoke to the manager at check out about the situation, I was yet drilled about receiving the government rate again.
As I returned this past weekend to the Asheville area yet again for work, I choose another chain hotel a block away, with superior customer service
The Homewood Suites Asheville has work to do to live up to the Hilton Brand.
- Official Description (provided by the hotel):
- Full renovation completed in Spring of 2017. Experience Asheville’s finest all-suites luxury hotel located within minutes of downtown Asheville, Biltmore Estate and the city’s finest dining. At Homewood Suites by Hilton, Asheville, extra room is just the beginning. Our spacious and roomy suites have separate living and sleeping areas, work desks with complimentary internet, fully equipped kitchens and new high definition LCD televisions. Start your day with a complimentary hot breakfast served in our all-new fireplace lobby and Monday-Thursday evenings, you can look forward to a complimentary evening social. Make your luxurious mountain vacation dream come true at Asheville’s new Homewood Suites by Hilton. ... more less
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- Also Known As:
- Homewood Suites By Hilton - Asheville Hotel Asheville
- Homewood Suites Asheville
- Homewood Asheville
- Asheville Homewood Suites