My family and I booked a package through The Biltmore for their Christmas tour with the Homewood Suites in Asheville. When we arrived, the hotel was clean and looked nice and there was a cozy fire in the fireplace. We were pleased and ready to get our tour package and go to The Biltmore. As is was only 11 am, we did not plan on trying to check in or even ask about our room. We simply wanted to get our Biltmore tickets and take our children to explore Asheville. Well, when we approached the check in area, the young lady turned to us, sighed and gave us the largest frown that I can imagine. "Can I help you?!" in a tone that let us know that she had no intention of helping us was what we were greeted with after a 5 1/2 hour drive. We gave her our name and asked for our tour package and after clicking the keyboard, she told us "There is no way that you can check in 'cause we haven't even gotten everyone checked out!"...We politely told her that we had no intention of trying to check in and simply wanted our tour package and she flopped the envelope on the counter and just stared at us. We asked for a recommendation for a good place for lunch and she pointed over our shoulder at the cafe next door and said "The Cornerstone is right there" and turned away and went back to sulking....Well, although we received MUCH better service later in the day from a gentleman who was working the desk when we came back to check in, our experience had already been soured by the very unhappy young lady earlier in the day. The hotel was clean and the bed was comfortable, but we would not stay here again.
- Official Description (provided by the hotel):
- Full renovation completed in Spring of 2017. Experience Asheville’s finest all-suites luxury hotel located within minutes of downtown Asheville, Biltmore Estate and the city’s finest dining. At Homewood Suites by Hilton, Asheville, extra room is just the beginning. Our spacious and roomy suites have separate living and sleeping areas, work desks with complimentary internet, fully equipped kitchens and new high definition LCD televisions. Start your day with a complimentary hot breakfast served in our all-new fireplace lobby and Monday-Thursday evenings, you can look forward to a complimentary evening social. Make your luxurious mountain vacation dream come true at Asheville’s new Homewood Suites by Hilton. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hilton Hotels Direct, Travel Republic (UK), Ebookers, Priceline, TripOnline SA, Hotel.de, Traveltool, S.L.U., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Homewood Suites by Hilton Asheville- Tunnel Road reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Suites By Hilton - Asheville Hotel Asheville
- Homewood Suites Asheville
- Homewood Asheville
- Asheville Homewood Suites