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Homewood Suites by Hilton Asheville- Tunnel Road
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Reviews (1,537)
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1,052
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All reviewsmon thurscomplimentary dinnerevening receptionfull size refrigeratorseparate bedroomindoor poolking suitesmall kitchentunnel roadfree shuttleshuttle servicehot breakfastbreakfast staffliving areaclose to downtownwould stay here againgreat place to stay
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879 - 884 of 1,537 reviews
Reviewed 8 July 2014

We like this place for many reasons. We like the separate living room/bed room area in the suite which enables us to stay up late and allow the other person to sleep. We like the full frig and 2 burners and dishwasher for cooking. We like the breakfasts and suppers offered. The dinners (Mon-Thurs) along with drinks and good breakfasts are one of the reasons we like this place. Everything was tasty and they also had nice strong coffee. We like the easy accessibility to the down town and to the main highways. It was very accessible to the Blue Ridge as well!

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

We stayed at this property last night and were very disappointed. The room appeared to be dated but clean at first blush. However, the sheets did not fit the bed, every time someone upstairs flushed the toilet it was louder in our room than the toilet actually in our room. This was annoying and kept me awake. But the icing on the cake was that the faucet handle in the tub did not work. The handle turned around and around with no effect. At first I could not get any water at all, finally got the water on and it was luke warm, then hot--no happy medium. Then came the time to turn the water off and that wasn't so easy, either. My husband couldn't get it to work at all and wasn't able to take a shower. If you plan to stay at this hotel be sure to check the room thoroughly before moving your luggage in as this hotel has housekeeping issues.

Stayed: July 2014, travelled as a couple
2  Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
true7, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this reviewResponded 8 July 2014

Thank you for staying with us and sharing your experience. I am sorry about the housekeeping issues, the noise and the tub faucet being broken, and want to thank you for bringing it to our attention at checkout so that we could repair it. Please, whenever something like this is found, we would like to know right away so that we can fix it to cause minimum interruption to your stay. I apologize that these weren't right for you prior to your arrival, but am happy we were able to fully refund your night's stay in the spirit of our 100% Suite Assurance Guarantee. Thank you again for your review and we hope to see you again on a future visit to our area.
Sincerely,
Troy Ferguson - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

I took my son to a two week summer camp near Asheville and stayed at this property the night before drop off with my two younger children in tow. While the summer rate is rather expensive, the hotel did not disappoint. It is a very nice property located within a short walk of many restaurants. The rooms were extremely nice and spacious and the staff was exceptional. While the free breakfast was not commensurate with the rate we paid, overall, we were all pleased with the hotel and would happily stay here again.

  • Stayed: July 2014, travelled with family
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1  Thank David8675309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

My husband and I spent 6 nights in Homewood Suites Asheville and the staff and management were amazingly helpful and friendly. A special thanks to Shepherd at the front desk for his professionalism. The view of the mountains was beautiful and our room was perfect.

The only problem we had was the mold in the tub and shower area gave me an asthma attack, but I called the front desk and 3 minutes later they sent up housekeeper who scrubbed all the mold away while we went out to dinner. No more problem. There was also a water main break at the hotel but it was no problem for us. The housekeeping staff is excellent.

The scrambled eggs and quiche at breakfast were excellent but the supper lacked vegetarian options for us. Please add vegetarian options for supper guests! We loved Homewood Suites and look forward to returning again. I felt completely at home in this hotel!

Room Tip: We stayed in Room 604 and it was quiet and had a beautiful mountain east facing view with plenty of sun in the morning.
  • Stayed: June 2014, travelled as a couple
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Thank JasStorrs_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

The staff and management at this hotel is just so friendly, helpful and went out of their way to make our stay just perfect. The hotel provides you shuttle service within a 5 mile radius of the location so you don't need to drive yourself to get around and see things or go out for shopping and dining. Hotel was very clean. Breakfast food was great along with the Manager's reception during the week for the guests. We will definitely be staying here again. We stayed here 3 days for a wedding.

  • Stayed: June 2014, travelled as a couple
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Thank SusieQ1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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