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“A Nice Concept, Executed Perfectly”

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Homewood Suites by Hilton Asheville- Tunnel Road
Ranked #8 of 63 Hotels in Asheville
Certificate of Excellence
seneca, sc
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“A Nice Concept, Executed Perfectly”
Reviewed 25 February 2009

We took our 15 year old grandson to Asheville on Winter Break and spent 2 days at this hotel. My wife and I have traveled far and wide and stayed at about every level of hotel. I'd have to say that at the rate we paid for a King Suite with pull out sofa, it would be difficult to find a better value anywhere. The room was clean and comfortable with a small kitchenette, dishwasher, refrigerator, comfortable arm chair, sofa, a desk with
chair. and a large flat screen TV. The seperate bedroom had a king size bed and another large flat screen TV. plus a nice sized bathroom and closet.

The hotel provided a complete breakfast included in the rate. The dining room was spacious and comfortable. The food service area as well as the tables were constantly cleaned and maintained. Food choices were adequate and satisfactory to each of our party.

Also included in the room rate was complimentary beer and wine and a "lite meal", although many people would find that the meal was more than adequate to suffice for dinner.

We found the location on Tunnel Road to be convenient to the things we wanted to do in Asheville (ie. The Biltmore House and Grove Park Inn)

Our grandson enjoyed the indoor pool and we used the gym on the second floor.

As a final note, we had requested that the sofa bed be made up for our grandson.
We were allowed to check in early (1PM). The sofa bed had not been made up,
but within less than 10 minutes (without any further request from us) house keeping was there to make up the bed. Just another example of the excellent service provided by this hotel.

My only complaint (although minor in comparison to the plusses) was that you could
hear other guests in the bathroom and water rushing through the pipes. We were on
the first floor so it may not be a problem on the second.

  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank garypcsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWAVLGM, Barbara Kulwiec, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, 26 March 2009
Thank you for your kind words. We are very happy you enjoyed your stay with us. I will be sure to share your positive comments with our Housekeeping Staff. It's very important to us to assure every guests' 100% complete satisfaction during their time with us. We hope to be able to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
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  • French first
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  • Any
English first
North Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 February 2009

My husband and I and our three children visited the hotel in February and were very pleased with the friendly staff and quick check in. However, when we were preparing for bed in the evening, we found there were stains and trash left in the fold out sofa from previous visitors. The hotel staff quickly remedied the problem, they did not charge us for the night and gave us a new room, but is was still an unpleasant surprise.

The remainder of our stay was fine, and our children enjoyed the indoor pool and hot tub. The continental breakfast was okay, the coffee was good, and the seating adequate.
Overall, the stay was fine, with just the one major hiccup with the fold-out bed.

  • Stayed February 2009
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jmf_davis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWAVLGM, Barbara Kulwiec, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, 17 April 2009
Please accept my sincerest apology for having such a terrible experience. Thank you for letting us know right away, so we could take immediate actions and follow up on additional staff training. We are looking forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, SC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 February 2009

We enjoyed our stay here. Everything is nice and the breakfast was good (and free!). We enjoyed the indoor swimming pool, especially being the middle of January, and didn't find too many other hotels with indoor pools. There were just a few small things that we noticed on our stay:

There was no oven in the kitchen/ette, and no instructions for using the microwave or washer. The television in the bedroom could have been mounted higher up so that you could watch tv while laying down instead of having to sit up in the bed. When we went to park around the backside we weren't sure which door to go in to the elevator... we chose the wrong door and had to go back and re-park by the other door, rather than walking through the length of the hotel to get to the elevators.

A very nice hotel and a very nice stay. The beds were very comfortable, all the amenities were nice with marble sinks and etc. The service was good, and the ambience was very nice (classical music playing throughout the lobby and pool area). And for the price we paid, it was one of the nicest hotels we have stayed in, and certainly one of the larger (with all suite rooms). We would definitely stay here again. It was also nice to have a separate living room because we could put our infant to sleep there without disturbing her in the bedroom (as most hotels are only one room).

  • Liked — Indoor pool, Suite rooms, Free breakfast
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alpengeistt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWAVLGM, Barbara Kulwiec, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, 17 April 2009
Thank you for taking the time to share your experience at our hotel with your fellow travelers. We always welcome any suggestions to improve our guests' stay with us. We hope to serve you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garden City, GA
Level Contributor
3 reviews
3 hotel reviews
Reviewed 22 January 2009

We stayed at this hotel of a long weekend and look forward to doing it again. The hall carpets were spotless (something I always notice), the room had an almost full kitchen and the whirlpool tub was relaxing. But the best part was the bed itself, clean, cool sheets and a great comforter (it was thick but didn't get too hot). I loved the bird prints on the walls. The breakfast was one of the best...of course my husband brought it up to the room to serve it to me in bed so maybe I am is little bit biased. All in all the Homewood Suites had clean and comfortable roms.

  • Liked — Cleanliness
  • Disliked — The room inspector came into the room only knocking once. Maybe they should call first
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank tkcobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWAVLGM, Barbara Kulwiec, General Manager at Homewood Suites by Hilton Asheville- Tunnel Road, responded to this review, 17 April 2009
Thank you for your kind words. It is our utmost goal to provide the best experience and service to our guests. We are looking forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, FL
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 January 2009

Considering the number of guests when we were there, everyone must be reading the reviews...The breakfast room was always busy and unless we arrived early we had to wait for a table but aside from it, this is actually a very nice hotel. Well run and above average on cleanliness. It is a great choice for families and I particurlaly liked the location. Easy access to the main highways, Biltmore, Blue ridge pkwy, downtown, etc...Our room was always very clean. The only drawback I saw is that its size is very small. I booked the 1bdr suite. For dining, I strongly recommend the barbecue restaurant called fiddling pig - family place, great music, wonderful barbecue and very, very reasonably priced and very close to the hotel. I also recommend downtown Asheville. It is just a beautiful place. Visit Kilwin's which is a fudge/ice cream place..yummy! Biltmore of course is a must...We stayed here for 4 nights but I wish we had stayed longer...we will definitely come back for fall.

  • Liked — Very clean rooms and location
  • Disliked — Room size - very small
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trvlrOrlando_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north carolina
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 January 2009

We stayed for one night Jan of '09 and had a very good experience. This Homewood Suites location is on Tunnel Rd. in Asheville. Some folks have mentioned it is in a less than optimum section of Asheville. But really, Asheville isn't that big- you're always within about 15 min drive time from EVERYTHING. It's right next to a bunch of chain resteraunts, a mall and a Wal-mart, which if you have young children like us, is a VERY good location. Not only that but it's right next to I-240 which is the Asheville Beltway.

When we made a spur of the moment decision to stay in Asheville an extra night, the reservationist was very nice and actually helped me to get the best rate by asking if I had AAA, AARP or other discount memberships. Even the smaller suites have a living room, bedroom and kitchenette which was great for us, making the kids a snack and so forth. We even managed to squeeze in two pack n' plays into the room.

They have a great selection for breakfast as well with both hot and cold items. We will definitely return on our next trip.

  • Stayed January 2009
    • Value
Helpful?
Thank ajnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy, California
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 8 December 2008

We recently spent the night in Asheville, and stayed at the Homewood Suites property. Check-in was friendly and quick, with plenty of advice and directions about exploring Asheville. The room was very clean and comfortable. Our only problem was on the morning of check-out, when the hot water was not working on the shower. In less than ten minutes we were offered another room to shower in. I would stay here again.

  • Liked — Location
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmkahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Asheville- Tunnel Road

Property: Homewood Suites by Hilton Asheville- Tunnel Road
Address: 88 Tunnel Rd, Asheville, NC 28805-1231
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Asheville
#4 Family Hotel in Asheville
#12 Business Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Asheville- Tunnel Road 3*
Number of rooms: 94
Official Description (provided by the hotel):
Full renovation completed in Spring of 2017. Experience Asheville’s finest all-suites luxury hotel located within minutes of downtown Asheville, Biltmore Estate and the city’s finest dining. At Homewood Suites by Hilton, Asheville, extra room is just the beginning. Our spacious and roomy suites have separate living and sleeping areas, work desks with complimentary internet, fully equipped kitchens and new high definition LCD televisions. Start your day with a complimentary hot breakfast served in our all-new fireplace lobby and Monday-Thursday evenings, you can look forward to a complimentary evening social. Make your luxurious mountain vacation dream come true at Asheville’s new Homewood Suites by Hilton. ... more   less 
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Also Known As:
Homewood Suites By Hilton - Asheville Hotel Asheville
Homewood Suites Asheville
Homewood Asheville
Asheville Homewood Suites

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