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“A beautiful experience.”

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Crowne Plaza Resort Asheville
Ranked #43 of 66 Hotels in Asheville
Lakeland, Florida
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A beautiful experience.”
Reviewed 8 July 2013

I have attended a swing dance event at this hotel for 3 consecutive years, and I always look forward to going back. The hotel itself is beautiful, with all the charms that you could want in beautiful Asheville, NC. The event is held in December, so sometimes it snows, which just makes things magical. The staff is always super helpful, and the rooms are spacious enough to share.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielleM891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, 16 August 2013
Thank you for staying with us and leaving a review. I am glad to hear that you enjoyed your room accommodation and amenities. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.Thank you again for your feedback and can't wait to see you on your next trip to Asheville!
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1,165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (260)
Date | Rating
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English first
Asheville, North Carolina
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 July 2013 via mobile

Pros: engaging staff and nice room furnishings. Cons: weird location and filthy carpets. Unfortunately the stains right by the bed made me question the cleanliness of the whole hotel- which is a shame because upon first glance, these are nice rooms. I'm surprised any single staff person would think this is acceptable. I'll let my photos speak for themselves. Advice: Stay somewhere else. If you do choose the Crowne, bring your GPS and flip-flops if nasty carpets freak you out.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samjan06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoriHol, Evening Guest Services Mnager On Duty at Crowne Plaza Resort Asheville, responded to this review, 10 July 2013
Thank you for taking the time to share your experience at our Resort.We value all guest feedback both positive and constructive and appreciate your ideas on ways we can improve. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit. Upper Management is changing out all room carpet by then end of the year. Our public areas and meeting spaces have already been changed. I hope that you will give us another chance to provide a better experience in the future. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.
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Farmville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2013

the reviews we read on line were truly misleading. We were afraid we made a bad choice, a call to the resort was reassuring. we actually found the info far from accurate. The staff were always friendly and helpful. Room service was very good and fast. Rooms were clean. Great bed, and super pillows. would stay again. We had a package deal w/Biltmore tickets, breakfast at hotel, lunch at The Stable @ Biltmore. Super great Value!

Room Tip: 2 story without elevator. Ground floor a better choice for people with some health issues.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S70allison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, 17 August 2013
I appreciate you taking the time to share your experience at our Resort, and I am so glad that you enjoyed your time with us. I love hearing great feedback about our staff, as we strive in all departments to stay one step ahead of our guests needs to provide a memorable stay at our property. Thank you for your comments, and we look forward to serving you on your next trip to Asheville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, North Carolina
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 July 2013

I was here for during a conference held by my job. This is the hotel of choice that we always use. Always love coming here. The only draw back is how far the rooms are from the front lobby as the hotel is really spread out. They do offer warm chocolate chip cookies in the evenings. The rooms were not bad, nice big beds with fluffy pillows; that's what you need to get a good night's sleep. Not too far from downtown and there is a shuttle service offered if you didn't want to drive that will drop you off downtown at a general location and come back to pick you up for a small fee.

  • Stayed August 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, 16 August 2013
Thank you for staying with us and leaving a review. I am glad to hear that you enjoyed your room accommodation and amenities. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.Thank you again for your feedback and can't wait to see you on your next trip to Asheville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, MA
Level 6 Contributor
182 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 3 July 2013

Not a bad place, but our room, anyway, wasn't the quality room we expected. The bed was uncomfortable, the room a bit noisy -- we could easily hear people taking next door though, frustratingly, could not quite make out what they were saying -- and the shower control was wonky. On the other hand, internet connectivity was reliable!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkLOlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Resort Asheville, responded to this review, 24 July 2013
Dear MarkLOlson,

Thank you for staying with us and providing us with your valuable feedback. It is nice to know that you enjoyed our internet services. On the other hand, we are sincerely sorry to read about your negative experience over the room's condition and its amenities. Rest assured that your comments will be reviewed by our team and take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, Indiana
Level 5 Contributor
93 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 June 2013 via mobile

Stayed here as we were passing through to home. The hotel is old, and has an old motel feel. The room was ok, nice view if the golf course. A nice 10 min drive to downtown. Next time will stay at Hotel Indigo.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattW0329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoriHol, Evening Guest Services Manager On Duty at Crowne Plaza Resort Asheville, responded to this review, 3 July 2013
Thank you for taking the time to share your experience at our Resort. We value all guest feedback both positive and constructive and appreciate your ideas on ways we can improve. I hope that you will give us another chance to provide a better experience in the future. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
37027
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 June 2013 via mobile

Not bad overnight stay. Pros include friendly staff. Cons include no wifi in the villas and dirty towels in a closet. The took off $35 for the dirty towels. Quiet and for the main part clean. Needs a little upkeep maintenance. Otherwise not a bad stay .

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TNMom37027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LoriHol, Manager at Crowne Plaza Resort Asheville, responded to this review, 16 August 2013
Thank you for taking the time to share your experience at our Resort. We value all guest feedback both positive and constructive and appreciate your ideas on ways we can improve. I hope that you will give us another chance to provide a better experience in the future. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Resort Asheville

Property: Crowne Plaza Resort Asheville
Address: 1 Resort Dr, Asheville, NC 28806-3815 (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more   less 
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville

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