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“Lovely stay with a few hiccups” 3 of 5 bubbles
Review of Asheville Cabins of Willow Winds

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Asheville Cabins of Willow Winds
Certificate of Excellence
Williamsburg, Virginia
2 reviews
“Lovely stay with a few hiccups”
3 of 5 bubbles Reviewed 24 July 2010

The cabin (Greg's Get Away) was quite nice -- the location affords a great balance between convenient to attractions and restaurants while still feeling remote when actually in the cabin. The cabin was also very clean, comfortable, etc. - no complaints there.

The most unfortunate experience came on our last day, when a crew of maintenance men performed work on our cabin (power washing, roof cleaning, tree pruning, etc.) for more than three hours straight. This was highly disturbing and very loud - especially since we were looking forward to spending our last day in Asheville relaxing and resting. That was essentially impossible with the noise and activity surrounding us.

In addition, we had ordered some groceries in advance, which were to be charged to my credit card but in fact were not -- they appear to have been charged to someone else's card (last four digits on the receipt from the grocery store did not match the last four of my CC). In this day of identity theft, etc, I find this extremely disconcerting. No doubt it was an easy, honest oversight on the part of the owner/operators (and offering to buy groceries in advance is certainly a nice offer that makes arrival in the cabin more pleasant), but it is nonetheless very unsettling to have a mix-up of personal information.

Unfortunately, these last two points left a bad taste in our mouths about this property, and we would not return.

  • Stayed July 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank abroaddus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smcleod, Owner at Asheville Cabins of Willow Winds, responded to this review, 25 July 2010
In response to your comments, we regret the "hiccups" in an otherwise "lovely stay". The hiccups are due to obvious misunderstandings. Neither we, or any other reputable business would attempt use someone else's credit card information to purchase groceries. As we indicate to all guests, we purchase the groceries on our own business credit card and then charge you the amount purchased upon your arrival. We zealously guard the credit card information of all our guests..
As for the second hiccup, there was no vehicle at your cabin or any sign of anyone being there, so our maintenance crew mistakenly assumed that the cabin was unoccupied. Had you indicated to our office or to our crew that you were there, they would have immediately stopped working on your cabin and left! We regret that these misunderstanding marred an otherwise lovley stay and hope you will come visit us in the future.
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721 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • Any
English first
Seaford, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 20 July 2010

Willow Winds is a hidden gem to say the least. 10 minutes into the town of Asheville yet you are so secluded and private in your cabin. We loved our cabin, Jen's Jewel. It was modern, clean, spacious and private. We loved it so much, we are going back again. The grounds are beautiful and well kept. The staff is pleasant and they make you feel right at home.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kumquat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smcleod, Owner at Asheville Cabins of Willow Winds, responded to this review, 23 July 2010
I just wanted to drop you a note and thank you for your kind comments regarding Willow Winds. We are so glad you enjoyed your stay in Jen's Jewell and that you will be coming back....Hopefully very soon!!! We agree with you that Willow Winds is so close to everything... 10 minutes to downtown...5 minutes to Biltmore Estate...and only minutes to lots of wonderful restaurants
Thank you again for taking the time to comment on your stay. We really appreciate it. See you soon.

Sandy McLeod
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
1 review
5 of 5 bubbles Reviewed 11 July 2010

Our first trip to Willow Winds and we would go back. We stayed in Tom's Trophy and loved it. Great place for kids with the fishing pond, park and water balloon area. We found the cabin relaxing..with the big porches for morning coffee yet so close to Downtown Asheviile that you could drive in for some shopping and sightseeing.

  • Stayed June 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sosofifi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smcleod, Owner at Asheville Cabins of Willow Winds, responded to this review, 12 July 2010
I just wanted to drop you a note and thank you for your kind comments regarding your stay at Asheville Cabins of Willow Winds. I'm glad your children enjoyed the pond and the water balloon launching station. Hopefully, they got you guys soaking wet!!! At Willow Winds, we strive to make all of our guests feel welcome and comfortable, and we are especially glad your the entire family, including kids, had a great time. We hope you will come back to see us again soon.
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Gainesville, Florida
1 review
5 of 5 bubbles Reviewed 6 July 2010

Second time staying here & very pleased both times. This is a wonderful property with a variety of cabins to choose from & so wonderfully located to Asheville & all the amazing activities Western Carolina has to offer. You can count on a super clean & well maintained cabin with quality beds & linens. A real treat to come home from hiking & have our own hottub with tranquil view too!

  • Stayed June 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bludigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smcleod, Owner at Asheville Cabins of Willow Winds, responded to this review, 11 July 2010
Thank you for taking the time to share with us your comments regarding your recent stay at Asheville Cabins of Willow Winds. We really appreciate being called a "Hidden Asheville Oasis". We all strive to make your visit special and we hope you will come back soon for your third visit!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, FL
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 4 July 2010

My wife and I were looking for a relaxing getaway to spend our honeymoon and we found it at Willow Winds. We fell in love the place from the moment we walked into our one bedroom cabin, Sophia's Sapphire.

The cabin came equipped with a full kitchen and all appliances, a flat screen TV, and a cozy dining area. The back porch came equipped with an electric grill, two rocking chairs, and a table and chairs. It was a great spot to sit down and relax at the end of the day and it has a nice, woodsy view of the surrounding area. There was also a 1/2 bath on this floor.

Downstairs, was a spacious bedroom and a full bathroom. There is also a a small porch downstairs that includes a hot tub and a hammock. The king size bed was very comfortable and it is a very quiet area, which made for a great nights sleep.

The grounds are well taken care of and there is plenty to do on site, including a large collection of DVD's, a game room, a giant chess board, putting green, hiking trails, and a small fishing pond stocked with trout.

The staff was very helpful and friendly. They provided us with a tin of cookies when we checked and and were always ready with a restaurant reccomendation or advice on things to do in the area.

Overall, this was the perfect place to spend our one week honeymoon and we plan on making a return trip in the future.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aero1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smcleod, Owner at Asheville Cabins of Willow Winds, responded to this review, 12 July 2010
Thank you for taking the time to comment on your recent stay at Asheville Cabins of Willow Winds. I'm so glad that you enjoyed your stay in Sophia's Sapphire. Everyone always remembers their honeymoon... good or bad....and I'm delighted that you will always remember Willow Winds with good memories!!!

We hope you will return soon for another visit. Every year there is more to do in Asheville, so I'm sure you will have fun.

Thanks again for your kind comments.

Sandy McLeod, Owner
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Huntsville, Alabama
1 review
5 of 5 bubbles Reviewed 28 June 2010

We stayed at Larry's Cabin at Willow Winds for our 10th wedding anniversary. We were impressed with the cabin, grounds, and service. The cabin was tastefully decorated, had a very comfortable bed, and had all the amenities we needed. It was located in a quite, secluded area with a wooded hill behind the cabin providing beautiful scenery. The grounds at Willow Winds were very impressive with several water features and intentional landscaping everywhere. We loved sitting by the pond in the evening being soothed by the sights and sounds of the fountains. Plus, a very short walk brought us to the Mountain to Sea trail for enjoyable hikes. And the service during check-in and check-out was great! We will definitely stay at Willow Winds again!

  • Stayed June 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brad35806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midland, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 June 2010

We stayed in the cabin called Tracy's Twin. Beautiful cabin, it had everything that we needed. The kids loved amenities, especially the water balloon launcher. The giant chess is really fun there. Loved our stay there, and we'd highly recommend it.

  • Stayed June 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jweldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smcleod, Owner at Asheville Cabins of Willow Winds, responded to this review, 12 July 2010
Thanks so much for taking the time to write a review of Asheville Cabins of Willow Winds. We are pleased that you had everything you needed and even more pleased that your kids had a great time with the Chess Set and the Balloon Launcher. I hope they got you guys plenty wet!!!

We hope you will visit us again soon. In the meantime, have a wonderful rest of the year.

Sandy McLeod, owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Asheville Cabins of Willow Winds

Property: Asheville Cabins of Willow Winds
Address: 39 Stockwood Road Ext, Asheville, NC 28803-1830
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #2 of 21 Speciality Lodging in Asheville
Price Range (Based on Average Rates): ££
Number of rooms: 25
Official Description (provided by the hotel):
Asheville Cabins of Willow Winds is a luxury vacation resort with cabins and cottages in a secluded woodland garden setting in the city of Asheville just 3 & 1/2 miles from the Biltmore Estate. All of our cabins and cottages are completely equipped and beautifully furnished with designer touches. Private hot tubs, spacious decks, gourmet kitchens, and wood burning fireplaces at each of our one, two, or three bedroom cabins. Savor the peace and serenity while enjoying hiking trails, trout pond, recreation areas, exercise room, free movies and WI-FI, gardens, fountains and more! ... more   less 
Also Known As:
Asheville Cabins Of Willow Winds Hotel Asheville

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