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“Consistently and deliberately mis-advertised. AVOID!”

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Holiday Inn Hotel & Suites Asheville Downtown
Ranked #40 of 66 Hotels in Asheville
Reviewed 15 September 2012

Again, your friendly world traveler finds yet another abysmal hotel that looks good on paper, but consistently under-delivers.

First, the mis-advertisements:

1. Downtown. This hotel isn't anywhere NEAR downtown. So you WILL have to find parking EVERY time you want to go downtown. That's the whole POINT of a downtown hotel - being able to walk to the local attractions. You can't do that here.

2. Pool. The pool is in total dis-repair, isn't ANYTHING like their pictures, and really is unusable if you like things to be clean.

3. Rooms. They must have obtained a discount on what is possibly the HARDEST mattresses ever made. I like a firm mattress, but this is ridiculous.

On the positive side, the employees are nice and tried to make an unpleasant surprise in location and amenities less irritating, but I would certainly avoid like the plague. It doesn't come anywhere CLOSE to earning its 3-star rating. A solid 2-star property at BEST. The mis-advertising makes it a 1-star.

Room Tip: Ask for one that doesn't face the god-awful property next door. Not their fault but there are n...
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  • Stayed: September 2012, travelled solo
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1  Thank Lear70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager77, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this reviewResponded 16 September 2012

I want to thank you for taking the time to write a review about our hotel. I would like to point out that we are the closest Holiday Inn & Suites to downtown and about 1.5 miles from the heart of downtown and therefore making us the "Downtown" location. I also like to apologize that you did not like our mattress in the room but they are our brand standard mattresses. As far as our pool/spa is concerned, we are in the process of making it more up to date. I hope that you will give Holiday Inn & Suites another chance for your future lodging needs. Thank You.

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299 - 305 of 488 reviews

Reviewed 9 September 2012

We stayed three nights to explore Asheville. I booked the hotel through orbitz.com and got a decent price on what I thought was a centrally located hotel in downtown Asheville. It was a bit tricky finding the road that led to the hotel. We could see it but couldn't get to it. Happened to turn by the Outback/BBQ & Blues sign and found it. The entrance is directly across form Ingles. We arrived at 2:00am on Saturday morning and check in was a breeze. Even at that hour, the staff was accommodating and friendly. The room was not the king room with jacuzzi tub, that I had booked on orbitz.com. However, it was a suite and the additional space worked out fine. Coffee maker and mini fridge were a bonus and used often during our stay.

The picture of the pool on the website is what sealed the deal for me. It appeared to be a small pool on a terrace with a small waterfall connecting the indoor and outdoor pools. I was so very very wrong. The postage stamp indoor/outdoor pools are connected by freezer flaps or long pieces of heavy plastic. By the time we arrived the plastic was discolored form the chlorine and was icky. The hot tub was out of order and sectioned of with caution tape in a delightful yellow. There were 3 chairs near the indoor area and enough room to accommodate a party of two on the outdoor pool deck.

The hotel is not in the immediate downtown area so a short drive and the need to locate parking is constant. The hotel staff recommended Blue Bird cabs and they were very friendly and punctual.

  • Stayed: September 2012, travelled as a couple
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Thank ELL05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

We stayed for 3 nights. Staff was awesome. Very helpful with directions of the area and gave us a detailed map. The hotel sits behind some run down buildings and a motel. Didn't both us. The Fiddlin Pig is closed down now. The room was clean and the beds are rock hard. I prefer a firm bed but this is like something out of the stone ages. There is a hotel bar and restruant that seems to be very popular but we didn't go. The hotel is in a great location. 1.4 miles to downtown and 2 miles to the mall/ movies. My BIGGEST complaint is, there are no blackout shades. Talk about bright sun at 7 am! My husband rigged up something so it would block out some of the light. We wouldn't stay again bc of the beds and blackout shades. I did get a get deal on the room through Priceline. Kinda made up for the shortcomings.

  • Stayed: September 2012
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Thank Brittney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager77, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this reviewResponded 10 September 2012

Thank You for posting a review on our hotel. I just want to point out that there are black out curtains behind the sheers. As far as mattresses are concerned, we can only use those which are approved by IHG (Franchise) and that is what we have. Hotel management regrets that you felt that the mattresses were not up to your standards. We hope that you will give us second chance for your lodging needs in future. Thank You.

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Reviewed 8 September 2012

We stayed for two nights. Location is close to highways and easy to access. However, the drive way to hotel is hidden. You have to go through parking lot of Outback restaurant, but not a problem. The hotel is across from a large supermarket and surrounded by lots of restaurants. Clean and quiet rooms. Excellent fitness room. They don't have complimentary breakfast. There is a restaurant in hotel but we did not try it. Internet access is free. At a bargain price, this was a pleasant surprise and would recommend.

  • Stayed: September 2012, travelled as a couple
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Thank moksha51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2012

First let me say that we normally stay at Hilton's and Marriott's. We decided we would give the Holiday Inn brand a chance since they had a great deal going. The staff was friendly and professional.The hotel was in decent shape however the lobby smelled awful. The hotel is definitely not in downtown Asheville and is in a somewhat run down area outside the city. The room was fine however we couldn't close the curtains facing the the disgusting run down motel/apt building next door. The bed was too firm for our liking. After our stay we wished we had made our original choice of the Hilton Asheville.

  • Stayed: September 2012, travelled as a couple
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Thank btills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelmanager77, Manager at Holiday Inn Hotel & Suites Asheville Downtown, responded to this reviewResponded 5 September 2012

Hotel would like to apologize for the odd smell in the public area on first floor upon your arrival. Renovations were being done to our spa/whirlpool (Paint) causing the lobby to have an odd smell. Hotel cannot help the visual appearance of the neighboring businesses. Our rooms do have a black out curtains which are behind the sheers for the convenience of our guests. We hope you give Holiday Inn another chance for you lodging needs. Regards.

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Reviewed 23 August 2012

This was a very nice hotel. My only complaint was that the bed was a bit too firm for my liking.
The room was clean and spacious. The hotel was located in a great area with easy access to downtown Asheville. I would definitely stay there again

  • Stayed: August 2012, travelled as a couple
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Thank nillas12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2012

I didn't want to spend a lot on an Asheville hotel, knowing I'd be out & about most of my stay, but still wanted something nice. This hotel was fairly perfect. Easy parking, great central location, friendly staff, nice remodeled room, comfy bed - all great. At first I was worried about a room right by the elevator, but was amazed at how quiet this hotel was. The only downside was the lousy view out my window, but since I wasn't in the room much that didn't matter. So convenient having a grocery across the street, and the microwave/fridge in the room.

Room Tip: If you go, request a room on the backside which would face the mountain.
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  • Stayed: August 2012, travelled solo
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Thank jlouisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Asheville Downtown

Address: 42 Tunnel Rd, Asheville, NC 28805-1230
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Asheville
Price Range: £93 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Asheville Downtown 3*
Number of rooms: 111
Official Description (provided by the hotel):
Discover a home away from home at our Asheville, NC hotel. The unique character of downtown Asheville and the beauty of the Blue Ridge Mountains surround the newly built Holiday Inn Hotel & Suites - Asheville Downtown.We're only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions and businesses in downtown Asheville, NC. Our hotel's location puts you close to it all: dining, shopping, entertainment and the arts. You can spend a day perusing the galleries of Grove Arcade, shopping at the Asheville Mall or touring the magnificent Biltmore Estate. Our hotel is less than five miles from the Blue Ridge Parkway, deemed 'America's Favorite Drive.' Located only 1.2 Miles from the heart of town, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks and entertainment.While lodging in our Asheville hotel, you're invited to use our meeting rooms as well as the 24-hour business center. We go beyond ordinary Asheville hotels to offer comforts you deserve, such as comfortable beds with triple sheeting, 32' HDTVs, free high-speed Internet access and a microwave and refrigerator in each room. An indoor/outdoor pool and spa, Chef's Corner Restaurant & Lounge are just a taste of the premium amenities you'll enjoy at the Holiday Inn Hotel & Suites - Asheville Downtown. Complimentary shuttle service (2 mile radius from hotel) from 4 pm to 10 pm. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Asheville Downtown
Holiday Inn Asheville
Asheville Holiday Inn

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