I made our bookings way ahead our arrival, on March 2011, because we were going to travel from far away to drop and pick up our son in a summer camp.
However, 2 weeks prior our arrival I called and make a change in the number of days we were staying, received a new confirmation number with the corrected days of stay.
Just to be sure everything was in order, 1 week before our arrival, I called again and I was told that "someone" had canceled both our bookings. They didn´t bothered to write the name of the person who called or send a cancelation email. When I demanded an explanation they told me "maybe your husband called and you don´t know", what an absurd answer !, my husband didn´t even know where we will be staying. After that no email or communication with a more responsible answer, an apology or, at least, an offer to help us looking somewhere to stay. The really didn´t care and never took interest in helping us for THEIR mistake about a booking made 4 months ahead.
Really an unrealiable Hotel ! would never consider staying in a Hotel that treat their clients like that BEFORE their arrival !! Look for somewhere else to stay !
- Official Description (provided by the hotel):
- The Residences at Biltmore is an all-suite luxury hotel located in Asheville, North Carolina. This beautiful hotel is set on top of a hill surrounded by timeworn hardwood trees, just outside the gates of the Biltmore Estate in South Asheville. Convenient to Asheville and all of the most sought-after tourism destinations, restaurants and shopping, The Residences at Biltmore is the perfect accommodation for nearly any occasion. Whether you are looking for a unique family vacation destination, a weekend retreat with friends, a romantic mountain getaway or an outdoor adventure, it is the perfect place to enjoy the tranquility of the mountains of North Carolina. Guests may select from Studio, One, Two, and Three Bedroom luxury suites depending on their individual needs. Designed to create a unique "home suite home" experience, each suite features flat-screen televisions, designer bed linens, whirlpool baths, gas fireplaces, private balconies and full kitchens. The on-site health and fitness center is equipped with state-of-the-art fitness equipment, and our outdoor recreation area contains a seasonally heated pool, hot tub and fire pit. Our exclusive concierge service can help with anything you need throughout the duration of your stay, from arranging transportation services, babysitting, pet-sitting, dry cleaning, gift delivery and grocery shopping to making restaurant reservations, salon and spa appointments or golf tee times. We also offer in-room massage therapy services so guests can experience pampering and relaxation without leaving the comfort of their suite. ... more less
- Reservation Options:
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- Also Known As:
- The Residences At Biltmore Hotel Asheville
- Residences At Biltmore Asheville
- Residences At Biltmore Hotel Asheville