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“A Best Western should do better”

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Best Western Asheville Tunnel Road
Ranked #21 of 66 Hotels in Asheville
Certificate of Excellence
GreenLeadersSilver level
Reviewed 9 July 2013

Not a great location and the feeling of physical safety has not been increased by the extensive security warnings in the hotel information booklet.

Staircase (and the breezeways) leading up to the rooms have apparantly not been cleaned for days. This makes you fear the worst for the cleanlyness of the rooms - and then: The rooms were perfectly clean. So - while the rooms meet Best Western standards, the hotel construction/lay out as such and the surroundings do not. Pool is OK but right at a main road.

Small detail: All three soda machines were ouf of Pepsi - reception suggested to walk to nearest gas station...

To sum up: Apart from the rooms, the hotel does not meet Best Western standards as we have experienced them in the past. Nevertheless a price of $ 76 per room and night seems reasonable.

Room Tip: suggest getting rooms on the first floor and away from road
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  • Stayed: July 2013, travelled as a couple
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2  Thank franzsalzburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,065 - 1,071 of 1,563 reviews

Reviewed 6 July 2013

Hotel is convenient to everything with car. Particularly BRPW.

Didn't want to spend a lot so price was very good considering the cost for hotels either downtown or close to or at the Biltmore.

Breakfast is basic. Yes there are eggs and sausages but they are the frozen food quality, not fresh. Also, cereal, small muffins, bagels, waffles, biscuits...lots of carbs.

Room was fine, except as others have said, the room seemed a bit damp, my wife termed it musty.

Fine for what we wanted. We used it to wind down at night, sleep and got coffee and some breakfast in the morning.

  • Stayed: July 2013, travelled as a couple
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Thank HuckandJSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

Arrived around 5.30 p.m. - room lovely, on the ground floor with two queen beds, alright bathrooms not too big but adequate, clean and every toilet requisite needed.
Reception staff were lovely and suggested Cornerstone`s for an evening meal on
our enquiries. Breakfast was adequate, pancakes and maple syrup.
Best recommendation isn`t these reviews, it is the fact that this hotel was full!!

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Livelygadabouts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

We always try to stay at Best Western hotels because they tend to be quite consistent in having clean and comfortable rooms, great guest service and a decent breakfast. I like the way they are making the beds with extra pillows, comfy sheets and clean covers. This hotel was very clean and comfortable.

  • Stayed: June 2013, travelled with family
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1  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013 via mobile

We did not go to best western for years but everything in ashville was booked already and so this was it, brrrrr! Never a best western again for us! Disgusting outdated bathroom. I did not feel that this was clean. We had 2 Spiders in the bathroom. they used very disgusting brown silicone to fix the gaps in there. I did feel not comfortable in that room. The AC is weird and not working properly. it smells moldy. they have New furniture in an outdated old room with yucky walls. Don't like it at all. We left at 7 AM to get put of there. Brrrrr...

  • Stayed: June 2013
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1  Thank beauty4free2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2013

The humidity in the room was a real challenge to sleep. The mattress and pillows need to be replaced and the sheets and pillow cases actually felt damp. The walkways were littered with cigaret butts because there were no receptacles provided and the staff failed to keep up with the mess. Breakfast staff did not wipe off vacated tables or empty the trash. Just didn't meet our expectations for a Best Western. I'm a Diamond member so I have lots of Best Western experience to use in comparison.

  • Stayed: June 2013, travelled as a couple
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1  Thank Judi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2013

Check in was efficient, our room was spacious, very clean and well appointed. The bed was VERY comfortable with 4 pillows per bed. Glad we had reserved ahead because this Best Western is popular and was sold out both (weekend) nights we stayed. Breakfast was also popular and provided the basics plus waffles and other hot items to start the day. Free wi-fi plus a guest computer in the lobby. This is a nice hotel and we would definitely choose it again.

Room Tip: Outdoor swimming pool looked inviting. Rooms in the front have some street noise, but the A/C fan d...
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  • Stayed: June 2013, travelled as a couple
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    • Rooms
    • Cleanliness
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1  Thank NeilfromDayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Asheville Tunnel Road

Address: 501 Tunnel Rd, Asheville, NC 28805-1824 (Formerly BEST WESTERN Of Asheville Biltmore East)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#3 Green Hotel in Asheville
#4 Best Value Hotel in Asheville
#9 Business Hotel in Asheville
#22 Romantic Hotel in Asheville
#22 Family Hotel in Asheville
Price Range: £61 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Asheville Tunnel Road 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Best Western Of Asheville Biltmore East Hotel Asheville
Best Western Asheville Biltmore East
Asheville Best Western

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