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“What kind of hotel still has smoking rooms?”

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Best Western Asheville Tunnel Road
Ranked #23 of 63 Hotels in Asheville
Certificate of Excellence
GreenLeadersSilver level
Durham NC
2 reviews
“What kind of hotel still has smoking rooms?”
Reviewed 19 February 2014

Had prepaid reservations, when we checked in the only vacant rooms left were smoking rooms. They were beyond disgusting. We had to leave. This property is definitely not a 3 star hotel -- it's a MOTEL from the 60s with exterior doors that face the parking lot. It looks like somebody painted the exterior and threw some granite countertops into the bathroom in hopes of fooling somebody into thinking it is a 3 star establishment....

Room Tip: If you insist on staying here, call directly and make sure you can have a nonsmoking room
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  • Stayed December 2013, travelled with family
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Helpful?
Thank everittpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,415 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (272)
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English first
Sa, Portugal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

Let me start by saying that I stay at Hampton Inn whenever possible, but I came across this Best Western and saw that it was very conveniently located for our purposes and had good reviews. We decided to give it a shot, and I am SO glad we did.

Most of the rooms exterior-door style, which I don't like, so when we drove up to the building I was a little concerned. I was encouraged by the lovely lobby and large breakfast area. When we opened the door to our room, I was pleasantly surprised by the large size and how nicely decorated it was. Typically, I have a horrible night's sleep for at least the first night in a hotel. Not so here. The mattress was incredibly comfortable, the pillows (4 per bed) were like clouds, the sheets were soft, and the comforter was warm.

There was a large marble vanity at the end of the room, and the bathroom itself had a separate pedestal sink. The shower head was wonderful. My only negative in the bathroom was there was no cover to the toilet, so I was constantly afraid I was going to drop something into it.

Breakfast was delicious with lots of variety: fresh fruit (apples and bananas), make-your-own waffles, eggs, sausage, biscuits and gravy, bagels, bread, all of the condiments, cereal, oatmeal, milk, juice, coffee with half-and-half (extremely important to me!) . . . you get the idea. I had something different every morning.

This is getting pretty long, so let me just say that my husband and I stayed for four days at this hotel with our two teenaged daughters, and we were all sad when it was time to move on.

I'm still not sure whether this was my mistake or theirs, but I could have sworn the website said they had a fitness room, so we were disappointed when there wasn't one. But, again, maybe I was confusing this hotel with another.

Oh, and as far as noise, we were never disturbed until the last night of our stay (Friday - Valentine's Day) when someone couldn't seem to get their car alarm under control around midnight; but of course, that wasn't the hotel's fault.

Room Tip: Our room was on the first floor on the back side of the center building - a non-smoking room with 2...
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  • Stayed February 2014, travelled with family
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Helpful?
1 Thank KG J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, West Virginia
Level Contributor
214 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 February 2014

Although Best Westerns rate well overseas, my stay at this hotel was poor at best. The room felt moldy and stale. The lighting was poor. The only good news was that we spent very little time in the room and when we were there, we slept. I would not recommend the room we were in (assuming the other rooms are better since some folks on Trip Advisor had great stays here) which was a first floor room on the left of the entrance as you drive in.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
Helpful?
Thank Timmayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, Tennessee
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 February 2014

Rarely have I been to a good Best Western but the Asheville Biltmore East is the exception. I was very skeptical because of the Best Western reputation and this is a dated hotel with exterior entrances but it is very well kept. The Lobby and interior room was very clean and the exterior was as well kept and clean as a new hotel. There some issues, the smoke detector was covered with a baggie not sure why I have no idea what was going on there. You could hear the traffic from Tunnel Rd a little but it did not bother me but a light sleeper it probably would. Being an older hotel it has the low flow toilettes so they do not flush the best in the world.

Breakfast was ok they had a nice selection eggs, sausage, biscuit, Grave and waffles made on site. It was like most other breakfast you see at other hotels these days. I will say the biscuits were hard and you could not pick them up with the tongs provided.

At check-out there was not anyone at the front desk and there was not anyone there the entire time I was in the lobby for breakfast so I just left the key. I wanted to tell them about the smoke detector but I guess not on this trip. I added several pictures of room 205 and my stay was on 2/8/14.

Room Tip: If you are a light sleeper get a room opposite side of Tunnel Rd.
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  • Stayed February 2014, travelled solo
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Helpful?
1 Thank jtrinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
1 review
Reviewed 7 February 2014

This hotel exceeded my expectation for a roadside location. I was expecting not to be able to sleep very well due to it's being on the highway. The room was very quite and I slept very well. I felt safe with the outdoor lighting. The refrig and microwave was a great touch. The beds felt luxurious as if I was in a four star hotel. The shower was spacious and the water was a good temperature. I was able to adjust the room temperature to my liking. I stayed for two nights and had a hot breakfast each morning. The price for this hotel was within my budget and I felt that it was worth more than the amount I paid.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank Shane1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin, North Carolina
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 February 2014

Very clean and comfortable hotel. Pet friendly which was a huge plus for us. Comfortable bed. The hotel is very close to the VA medical center which was the reason for our trip.
The staff was friendly and efficient.
Will stay here again when in Asheville-

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
2 Thank wardsusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville SC
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 February 2014

We came in on av Friday afternoon, stayed the weekend. No wait at the desk, they had all the paperwork in order and ready to go. We stayed on one of the detached wings. We were able to park right in front of the room which made unloading the car very easy. The room itself was very clean, neat and everything worked. The location is close enough to get to anything you want to get too.

Room Tip: Kids? Ask for room on the detached wings, first floor. Its easier to park, unload and load back up.
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  • Stayed February 2014, travelled with family
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Helpful?
1 Thank Oppius I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Asheville Tunnel Road

Property: Best Western Asheville Tunnel Road
Address: 501 Tunnel Road, Asheville, NC 28805-1824 (Formerly BEST WESTERN Of Asheville Biltmore East)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#3 Green Hotel in Asheville
#9 Business Hotel in Asheville
#22 Family Hotel in Asheville
#22 Romantic Hotel in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Asheville Tunnel Road 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Of Asheville Biltmore East Hotel Asheville
Best Western Asheville Biltmore East
Asheville Best Western

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