We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service, Terrible AC”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Four Points by Sheraton Asheville Downtown
Ranked #44 of 66 Hotels in Asheville
Erie, Pennsylvania
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Service, Terrible AC”
Reviewed 13 July 2012

Extremely accommodating. Moved up to the 4th floor from the 1st. Didn't hear any noise from the highway despite facing it. Close proximity to downtown. Free Parking and Free Internet. Good value through hotwire. Air conditioning sucked and the room was always around 80 degrees. Fix the AC and I'd give it a 5 for the price.

Room Tip: Ask for higher floor not facing the highway.
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swickness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourPointsAsheville, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 17 July 2012
Hi,

Thank you so much for taking the time to provide us with your feedback. I sincerely apologize that you had to endure the issues with the A/C during your stay. Our maintenance team is aware of the issue and currently working to resolve it.

We're pleased that our staff was able to accomodate you and that you enjoyed some of the amenities we offer. We appreciate your business and hope to see you again in the near future!

Regards,

Steven Brown - - Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

821 reviews from our community

Traveller rating
    133
    311
    228
    99
    50
See reviews for
181
334
34
106
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
1 review
Reviewed 10 July 2012

Not only was I pleased with the room and dining experience, the front desk staff was amazing! They were courteous, explained anything I needed to know about the hotel and the area and upon check out assisted me in some business I needed to take care of. I feel they went above and beyond.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonya k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 14 July 2012
Hi,

Thank you so much for taking the time to provide us with your feedback. We're very pleased that you enjoyed your stay and that our staff was able to assist you.

We appreciate your business and hope to see you again in the near future!

Sincerely,

Steven Brown - - Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 July 2012

Spent two nights here. As a SPG member, we had a room on 5th floor away from traffic. While the room was large, comfortable and clean, it was HOT. There was a record-breaking heat wave going on and hallways were hot, as were the elevator and lobby. Our room was hot when we arrived and never adequately cooled off. It was reported as soon as we checked in, but no one ever came to check the unit or thermostat so we were disappointed in response to problem. Also, at checkout, the manager was nearby and when told about our room, he essentially defended his "new" air conditioners and just said everything was being overworked because of the heat. Understandable, but we could have been offered a room on a lower floor earlier or some compensation for our discomfort. At night, our room never got below 82 degrees. We kept the thermostat on 70 to keep the unit from freezing up, but the unit would cycle on and off and never adequately cool the area. Thank goodness, we always bring a small fan. We jokingly said we were going to go sleep in the lobby restrooms because those areas were freezing cold:)

The only saving grace for the weekend was the location. We were able to walk everywhere in downtown Asheville and rarely used our car. Breakfast buffet was very good. For the money, this property did not meet our expectations. If we stay here again during a heat wave, we'll be sure to request a lower floor.

Room Tip: Rooms on top floor may be difficult to cool during hot summer days. Otherwise, the top floor, city...
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DocC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 7 July 2012
Dear Guest,

Thank you for the comments and constructive feedback. I apologize sincerely about the issues with the air conditioning unit. You are correct, we were dealing with record breaking heat at the time and the units were under alot of stress. We are in the process of recharging all the units.

Thank you for your business and please don't hesitate to contact me directly should you wish to return.

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown, 22 Woodfin St, Asheville, NC 28801
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
119 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 June 2012 via mobile

We visit Asheville often. This is the 2nd time we have stayed at this hotel.the service was great, very accommodating, offered us an extended check out. We did however have an issue with the room with the a/c unit this stay. It kept us up all night. Should we have reported it, I'm certain they would have immediately rectified the situation. The location is great. About 10 minute walk to most attractions.

Stayed June 2012, travelled with friends
Helpful?
Thank wiitravelots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 3 July 2012
Thank you for your feedback and taking the time to post your comments. I apologize you had to endure the issue with the air conditioning unit.

We're pleased that you enjoyed your stay and hope to see you again soon for another honest, comfortable and uncomplicated stay.

Thank you for your business.

Steven Brown
Guest Service Manager
Four Points by Sheraton -- Asheville Downtown, 22 Woodfin St, Asheville, NC 28801
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flora, MS
Level 6 Contributor
113 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 June 2012 via mobile

The building seems older but the rooms are clean and comfortable. Our room on the downtown side was quiet. The front desk staff were very friendly. Parking is great so that we could park and walk to any place downtown.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annet108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 30 June 2012
Hi,

Thank you for taking the time to provide us with your feedback.

Our property is 42 years old and we are constantly looking for ways to improve upon the facility.

We strive to provide our guests with an uncomplicated stay. Thank you for your business and please come see us agian for another convenient stay.

Steven Brown - - Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 6 Contributor
242 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 23 June 2012

We spent two nights at the Sheraton and our stay was pleasant. Our room was on the 5th floor away from the elevators so we were not bothered by noise from the freeway or inside. Checkin and checkout was efficient and the people at the front desk were very friendly. There were some additional people in the lobby that helped us select some restaurants and asked about what we needed for our stay. I used the exercise room for an hour and was the only person there. It was not big but the treadmills worked fine. There was fresh coffee in the lobby and US News and that was all of the services we used. We did not eat in the restaurant. The hotel is conveniently located to the downtown activities. There was some parking lot paving going on but it did not interfere with our outside movement.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Laurie48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 30 June 2012
Hi,

Thank you for taking the time to write a review. We appreciate your business and we're happy that our facility worked well for you.

We hope to see you again in the near future for another uncomplicated stay.

Steven Brown - - Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleves, Ohio
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 June 2012

The beds sucked sheets came off mattess pad bunched up we had two rooms both bad plus the freeway noise desk check didn't seem to care said "oh" emailed the manager who really didn't seem to care either

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lyeoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 30 June 2012
Hi,

Thank you for the feedback concerning your recent stay with us.

We strive to have the finest in guest service and accommodations; therefore, the guest experience is of the utmost importance to us. An intimate and objective knowledge of how we are doing – in the consumer’s eyes – is critical in moving The Four Points by Sheraton -- Asheville Downtown to a higher level of service orientation.

A hotel is defined by the quality of service it provides to its guests and because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

I do apologize that your stay with us was marred by this recent experience. I hope that you will give us another opportunity to give you an honest, uncomplicated, and comfortable stay with us in the future.

Steven Brown - - Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Asheville hotels
Downtown Asheville
Hilton Garden Inn Asheville Downtown
Show Prices
Show Prices
Show Prices
Downtown Asheville
Aloft Asheville Downtown
Aloft Asheville Downtown
#19 of 66 in Asheville
978 reviews
Downtown Inn & Suites
#45 of 66 in Asheville
578 reviews
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Asheville Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Asheville Downtown

Property: Four Points by Sheraton Asheville Downtown
Address: 22 Woodfin St, Asheville, NC 28801-3022
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 66 Hotels in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, Ebookers, TripOnline SA, getaroom.com, Evoline ltd and Cancelon so you can book your Four Points by Sheraton Asheville Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Four Points
Asheville Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing