The sign at the front desk asking me to 'pardon their dust' did not prepare me for our experience at Four Points by Sheraton Asheville Downtown. The hotel is clearly undergoing major renovations, however this was not indicated on their web site or that of their parent company Starwood at the time we made our reservation. While the condition of the common areas was an unexpected disappointment, it wasn't until the final night of our stay that I considered them having failed at the most basic responsibility of a hotel: providing a place to sleep.
On the morning of 6/23, we were awoken by the sound of construction equipment being used across the hall from our room and loud conversations among the workers congregating outside our door, fewer than five feet away. Drop cloths were laid out in the hallway to protect the carpet from the dust in the air, and we had to navigate around the tools and pieces of wood left in the middle of the floor as we rushed to leave the room.
We made our extreme displeasure with this situation known to the front desk agent but were only offered a brief apology and have not yet been contacted by the hotel manager or Starwood. Perhaps complaints like this are so common that they aren't considered to be worth following up on.
I can't imagine why they would, without advance warning, put anyone in a room across the hall from loud construction projects, especially given that our full-price reservation was made several weeks in advance. We would have been better off staying in a significantly cheaper hotel or motel, and I strongly encourage you to do so if that option is available.
Uploaded photos taken from the doorway of our room room show the condition of the hallway during a brief moment of quiet.
- Official Description (provided by the hotel):
- Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Four Points by Sheraton Asheville Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Four Points By Sheraton Asheville Downtown Hotel Asheville
- 4 Points By Sheraton Asheville Downtown
- Four Points Asheville Downtown
- Best Western Asheville
- Asheville Sheraton
- Asheville Four Points