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Four Points by Sheraton Asheville Downtown
Ranked #42 of 63 Hotels in Asheville
Charleston, South Carolina
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Noisy!!”
2 of 5 bubbles Reviewed 20 July 2014 via mobile

When you find a pair of ear plugs on the bed instead of chocolates, I should have realized. This place is so flimsy that you can hear everything in the corridor like the door is open and even people in the rooms far away. So at midnight you get the first set of revelers coming back then more at 1am, then a constant stream until 2am. Possibly the worst night sleep I have had in a hotel for a long time. Ok, I'll log on and check email since I can't sleep. Forget it. The internet is so slow as to be unusable. Then early in the morning the kids start running up and down the corridor at 7am. Great location, great price for Asheville, but then that is what attracts the partiers and families. Aloft next time I think...

Stayed July 2014
Helpful?
2 Thank deekay911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime A A, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 24 July 2014
I'm sorry it was loud during your visit. Noise barriers are a part of our current renovations as we very much understand the value of a good night's rest. The earplugs are indeed a temporary solution as a way of offering a little more quiet in the rooms we have left to install noise barriers.
I hope you will choose to visit us in the near future when we have completed our property upgrades.
Thank you for your feedback. It is greatly appreciated as it allows us to address what our guests value most!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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776 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

Pros-the location. Seriously you can walk anywhere in downtown Asheville from this hotel! The staff is super nice. The guy that checked us in started up a conversation with us and was talking to me about the rafting trip we were taking the next day. The rooms are nice with newer looking furniture and a large wall mounted tv.

Cons-Omg I am sooooo tired. We stayed in room 109. They are apparently doing construction nearby because I woke up promptly at 9 am this morning to the construction workers radio and drill and what sounds like a nail gun that is crazy loud and happening about every 30 seconds. We were not warned about the construction noise. And I'm sorry but I should not be able to hear their radio from my bed. Additionally the air conditioner in the room is so loud that it half wakes you up every time it comes on during the night. This room is ground level so cars are about two feet from the window. When people began leaving this morning all I could hear were the beeps of car alarms, slamming doors, and people talking. Needless to say I am not happy and well rested this morning which is a bummer because I really wanted to be ready to go for rafting today.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kkasiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime A A, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 24 July 2014
Thank you for your response! I am so very sorry for your experience. We are diligently working to remedy noise issues and would love for you to reconsider us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmhurst, Illinois
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

We've stayed here twice and love the close proximity to downtown and easy access to the highway. They really know how to treat SPG guests. The rooms are nice and have microwave and fridge. The pool is outdoors and nice. The kids liked the sand volleyball.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jlanciloti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaime A A, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review, 31 July 2014
Thank you for your great review! We are so pleased to provide you with exactly the type of experience you are looking for!
We hope to see very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville,KY
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

I chose this hotel because it was within easy walking distance to the 4th of July celebration in Park Square Park and just a short drive away from the Biltmore Estate. The staff was very friendly. The room was clean and very modern and the beds were so comfortable we did not want to get out of them.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston Salem, North Carolina
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

This animal friendly hotel is clean and very convenient to walk everything downtown Asheville. We stayed two nights and walked everywhere like: Malaprop's book store, Tops shoe store, Early girl eatery, Kilwin's, Grove Arcade area, the Olive or Twist restaurant, and the Orange Peel. Our room was very clean and there was some minor remodeling going on, but it did not bother us. The one elevator was slow, so we took the stairs two floors up to our floor. We went for a swim in the hotel pool, it was clean and well maintained. The hotel has a restaurant called The Chop House, but we only had breakfast there. A full breakfast menu was available, but we had the continental breakfast for $6, it included cereal (hot and cold), muffins, coffee, yogurt, and fruit cups. We would definitely stay here again.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WinstonSalemForReal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 14 July 2014

The Four Points by Sheraton Asheville (Downtown) was conveniently located off the highway and only a few blocks away from the main downtown action (i.e., restaurants, boutiques, coffee shops, breweries, etc.). The hotel was being renovated at the time of our stay, and there was some construction mess in the hallway. We stayed in a renovated room which was nice. The newly installed furniture and fixtures were nice and modern but not of the highest quality.

Pros - The hotel had ample parking. The front desk associates were friendly. The coffee was pretty good.

Cons - The walls and doors were very thin. There was dust/dirt in the bathroom under the vanity. Limited room service hours. The shampoo, conditioner and soap were sub-par.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, North Carolina
1 review
4 of 5 bubbles Reviewed 9 July 2014

The helpful attitude of the staff made up for any inconveniences caused by the renovations. We would gladly stay here again.

We held a family reunion at the Four Points in Asheville over the July Fourth weekend 2014. They put together a hospitality suite for us from two adjoining corner rooms. They removed the beds and put in tables and chairs for us to have an eating area and a lounge area. It worked great. We were able to get all the other rooms on the same floor, so it was easy for us to hang out and visit. The sales staff was very helpful and accommodating in setting up the block of rooms.

The hotel was under renovation, so some features were nice and new and some were dated or under work. Our room was comfortable - the bathroom had been mostly updated with new fixtures - the a/c worked well (thermostat controlled) - the beds were a bit squeaky. With the holiday weekend and the renovations, the staff was working hard, but they maintained a cheerful and helpful demeanor the whole time. We did need to request maintenance to visit about a few things, but the response was prompt and friendly.

The hotel has a great location - very walkable to downtown shops and restaurants and activities in Pack Square.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank ESappenfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Asheville Downtown

Property: Four Points by Sheraton Asheville Downtown
Address: 22 Woodfin St, Asheville, NC 28801-3022
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 63 Hotels in Asheville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Official Description (provided by the hotel):
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 
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Also Known As:
Four Points By Sheraton Asheville Downtown Hotel Asheville
4 Points By Sheraton Asheville Downtown
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points

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