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“GREAT place”
Review of Cedar Crest Inn

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Cedar Crest Inn
Ranked #29 of 66 Hotels in Asheville
Certificate of Excellence
Reviewed 22 July 2011

The Inn is fabulous, a huge house with lots of charm. Great service by everyone. Breakfast is totally awesome! We will be back :-)

  • Stayed: July 2011, travelled as a couple
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6  Thank Abbie02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 22 July 2011

The Cedar Crest Inn was one of the most beautiful places I have ever stayed. I work for Hyatt so we usually stay at these resorts but this was a nice change. When we pulled up to the Inn we were just in awe at how stately the Inn was and so clean with magnificent grounds. The staff was there to greet us along with the owner Bruce Mazzola who took us to our room and then gave us a tour of the mansion along with a tour of the cottages. We unpacked and then rested on the veranda where we were served our choice of wine, iced tea, lemonade, coffee, etc. There was fresh baked chocolate cake to go along with and this was also repeated the next day. We stayed in the East lake room which was very roomy, the bed was comfortable and the HD TV was great to have as well. The bathroom was spacious and had a claw tub and shower. We walked the grounds where there were beautiful trees blooming along with some fruit trees actually bearing fruit. Both mornings we were there we had a delicious breakfast consisting of fruit, muffins, pancakes, eggs and sausage, juice, coffee, etc. We visited the Biltmore mansion while we were here which is just down the road...so convenient to get to along with downtown Asheville. Our only regret was that we did not book a few more nights which we are definitely going to do in the future. I highly recommend the Cedar Crest Inn to anyone looking for an authentic B&B.

  • Stayed: July 2011, travelled with friends
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6  Thank billyboy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2011

This is an old house with everything old. The furniture and decorative items were nice and went with the style of the home, but the house could have been taken care of better in order to offer its guests a better stay. We stayed in the room off the study. It had two private entrances and a bath & a half. The full bath was small and cramped. The sink was not draining properly so the overflow hole on the underside literally ran water onto the floor. The towels were worn so they weren't as fluffy as they could have been. They should have been donated by now. There weren't any extra blankets in the room just what was on the bed. I generally do not like to use the bedspreads/comforters in hotels because they get a lot of people sitting, kids jumping, tossed on the floor etc. It was cool in the room even when the window unit was turned off.

The breakfast was a 4 out of 10. The scrambled eggs were soft and slightly runny and the sausage was very very overcooked. It was almost like beef jerky. The tea and cookies they had out daily was good. They had an assortment of Tazo Tea and decent coffee. The cookies were baked at the location. We decided not to have breakfast at the Inn because we weren't impressed the day before so we checked out and went to Starbucks. While there, we ran into another couple from the Inn that wasn't impressed with the breakfast either. They also concluded they will not be going back.

The Inn got a "nice try" from us.

  • Stayed: July 2011, travelled with family
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1  Thank SouthernGirlz689905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cedarcrestinn, Manager at Cedar Crest Inn, responded to this reviewResponded 6 August 2011

We are glad to see that the furnishings and decor of the inn were appreciated. We strive to maintain historical integrity as we realize this is one of the main reasons people opt to stay at Inns over newer chain hotels. Unfortunately, as a result, compromises have to be made such as smaller bathroom size and occasionally uncooperative plumbing. In response to the specific issue with the sink, we've never received a complaint of this nature and if we had, it would have been addressed immediately. We have gone back into the bathroom you have spoken about and can't seem to find the same issue.

Each of our rooms is unique. They vary in size, shape, and amenities including bathroom size. We feel that with a little information such as "a large bathroom is very important to me" we can find a room to meet anyone's needs. We even have a carriage house and guest cottage which have been remodeled to be much more modern, if that is more important to you than the historical aspect of the main Inn.

We are sorry you were not happy with the quality of the towels, but we will not be donating them anytime soon as they are brand new (only a few weeks old at the time of your stay) and we have had no other complaints about them, in fact in the other negative review above, one of the only positive things said were that we had great "fluffy" towels.

In regards to the breakfast, I unfortunately feel like I have to say this too often... We do not serve a gourmet breakfast, nor do we advertise it as such. It is a very accessible three course meal that we create to please the masses. When you serve 40 people a day the same breakfast it is important to pick something that the majority of people find familiar. To my knowledge, scrambled eggs are supposed to be soft not hard. When you ask for scrambled eggs at a restaurant they come out soft, if you want it hard (browned) that is something you must request as it is not the norm. I am sorry that the sausage was not to your liking as well. Some things over cooked, some things under cooked, it seems that we just could not get things to your liking and for that I apologize.

Cleanliness a 2/5 with no explanation given? Never had a complaint about things being dirty.
Value a 2/5? According to my records you stayed here under the 120th year, $120 special. $120 in Asheville this time of year gets you a room at the Howard Johnson, I find our place to be a substantial step up from the typical box hotel.
Service a 3/5 with no explanation given?

We try hard to advertise our Inn as accurately as possible so our guests have a good understanding of our product before checking in. We are not the average husband and wife run Inn. We are nearly twice the size of the next largest BnB in Asheville. This is a great place to get the feel and personal experience of a Bed and Breakfast without the uncomfortable feeling of being in someones home. We ride the thin line between Hotel and Bed and Breakfast and we hope to attract guests that are on the fence much like us and enjoy some aspects of staying at a BnB and some aspects of a Hotel.

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Reviewed 5 July 2011

The Cedar Crest Inn was beautiful and we had a great night. The house is beautifully restored and Drew was a great host. We stayed in the Serenity Suite and sat out on our private veranda and enjoyed wine. Eating breakfast on the upper veranda among the pines was perfect. The location was close to Biltmore & downtown-- very convenient. We only stayed one night but thoroughly enjoyed ourselves and will come back. I would rate 4.5 stars, and definitely round up. In the past we have stayed at b&b's in the montford section of Asheville, but found this to be a great change.

  • Stayed: July 2011, travelled as a couple
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7  Thank Huntersville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2011

We went for a girls weekend in the spring. It was nice but knowing the numerous B&B options in Asheville, I'd most likely try another place out next time. We stayed in the Serenity Suite. The aesthetics were quite nice but the standards of the bed and breakfast part were found to be lacking.

Pros: The Inn itself is lovely! The woodwork interior was lovely, the unoccupied rooms we peeked in were all spacious and nicely furnished, and there was plenty of space on multiple verandahs and outdoor garden areas to enjoy the gardens and scenery. The private verandah and bathroom were the highlights of our room. It rained one of the days we were there and we enjoyed a pleasant bit of time relaxing on the porch with glasses of wine, listening to the rain. The bathroom was quite spacious and the corner jacuzzi tub was delightful! We each had our turn for a relaxing bath. We didn't see our host, Drew, very much but the couple times we saw him he was pleasant and helpful. A young lady who's name I can't remember was also very kind and the most hospitable person we encountered at the Inn. The location of the inn itself is very close to Biltmore and downtown Asheville.

Cons: A downside to the location was the noise from the road, I was only briefly distracted but one member of our party had some trouble getting to sleep because of this, however our suite was facing the road. The king bed was very nice in size but a more comfortable matress would be desirable. The pullout sofabed was rather uncomfortable and a pillowtop mattress would be beneficial as well. We were mostly dissatisfied with the breakfast...maybe it was an off weekend, but we were surprised with the large number of customers staying the weekend that the selections were sub-par, calling it three-course was quite an understatement as it was much like the standards which you would find at local hotel (scrambled eggs, bacon, yogurt, and fruit), although the banana bread was quite nice. The only encounters with the staff (different than Drew and the lady mentioned before) in the morning were rushed and rather impersonal.

  • Stayed: April 2011, travelled with family
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1  Thank lizawright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cedarcrestinn, Manager at Cedar Crest Inn, responded to this reviewResponded 6 August 2011

I am very excited to see that there were a number of things that you enjoyed about your stay. Positive feedback seems rare these days on trip advisor.

In response to your "Cons" list...

Location - I have said before in response to the other negative reviews regarding our location on this site. "We are less than 2 miles to any area of interest in Asheville... Downtown 1.2 miles, Biltmore Village .3 miles, The Rivers Arts District 1.4 miles, The Shopping District 1.3 miles, and just two lights away from The Biltmore Estate. With city convenience comes city noise. Yes, the city of Asheville is in the mountains, but it is still a city. Nowhere on our website does it state anything to make you assume otherwise.There are plenty of great Bed and Breakfasts out further in the country that provide serenity and peace amongst nature, here we offer serenity and peace in a city setting sitting on an unheard of 4 acres of land."

Bed - Some people love a firm mattress, some people love a soft mattress. Unless an adjustable bed is available you will have some love it and some hate it. I will say that this is the first complaint I have heard about the bed in #10.

Sofa sleeper - I have yet to sleep on one that I would consider remotely comfortable. If asked we always say its fine for an indifferent teenager to sleep on, but to any adult it will not be comfortable. It was not our choice to have that many adults in that room, you opted to not rent two rooms for your party and instead chose to cram in a room intended to sleep 2 adults.

Breakfast - I counted three courses (1) Fruit and yogurt (2) Bread (3) Entree - bacon and eggs. Many of our guests tell us that we serve too much food!

Service - I am disappointed to hear that you felt like service in the morning was rushed. I believe you 100% on this one. Breakfast is a very fast paced environment here with 40 guests on any given weekend. You are welcome to sit as long as you would like, but we often do not have time to chat when there are so many other guests in need of food and assistance.

“I'd give it a 3.5, but probably not a second chance.” <--- I see a future in journalism! Very catchy title ;)

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Reviewed 23 May 2011

My husband and I recently enjoyed a trip to Asheville for our wedding anniversary - we could not have been more pleased with our choice to stay at the Cedar Crest Inn! Not only was this our first time to visit this beautiful city but it was also our first B&B experience; which we will likely have a hard time topping. You can see from the pictures that the place is gorgeous, and even more impressive in person, which was a great historic continuation to come back to after visiting the Biltmore all day. Our room was very clean & tidy, and we were greeted with wine in the evening along with helpful restaurant and entertainment suggestions from Drew. And last but certainly not least was the fact that the staff was accommodating to our dietary needs (we are vegetarians), which was nice to find b/c it can sometimes be difficult. If you're in the same boat, I would recommend that you tell them when you book your reservation so they can be prepared.

Room Tip: Book via phone to hear quirks about each room
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  • Stayed: May 2011, travelled as a couple
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5  Thank TN2some
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2011

antiques abound, rooms are decorated with a lot of flair for a bygone era ... some might even call it romantic.

great location in asheville but breakfast was a bit disappointing. quirky and fun though some small aspects (dated bathrooms) could do with enhancement given price paid for rooms. onerous cancellation policy to bear in mind.

  • Stayed: April 2011, travelled as a couple
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2  Thank fridgemagnets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cedar Crest Inn

Address: 674 Biltmore Ave, Asheville, NC 28803-2513
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Asheville
#9 Romantic Hotel in Asheville
#18 Family Hotel in Asheville
Price Range: £75 - £227 (Based on Average Rates for a Standard Room)
Number of rooms: 16
Official Description (provided by the hotel):
The Cedar Crest Inn is Asheville's premiere Inn offering the best in.(1) Value (2) Location: Literally the best location in town! We are just 2 turns or less from nearly everything Asheville has to offer... Downtown - 1 turn and 1.2 miles away! The Biltmore Estate - 2 turns and only 3 blocks away! The Biltmore Village - 2 turns and only 3 blocks away! Downtown Asheville - 1 turn and only 1.2 miles away! The River Arts District - 2 turns and only 1.5 miles away! The Blue Ridge Parkway - 1 turn and only 3 miles away! (3) FREE Amenities included in EVERY stay: - A three course served breakfast. - A glass of wine in the evening. - An abundance of locally made desserts. - Fast Wi-Fi. - On site parking. (4) Well Reviewed: - We have remained in the top ten in Asheville hotels on Tripadvisor for years now. - We have been awarded with tripadvisors certificate of excellence every year they have given the award. - We have been voted year after year the most romantic hotel in Asheville. - We were named the hotel in Asheville to stay in on The Today Show in 2014. - We were featured on Good Morning America in 2012. - We have been featured in USA Today, Inns Magazine, Southern Living, Style Magazine and so many more. (5) Come stay where the celebrities stay: We have been fortunate enough to host multiple Grammy winning artists, famous actors from some of today's hottest shows on Television as well as timeless movies and we have even served as the main shoot location for a recent reality TV show. (6) Service: Nobody will offer you more honest and sincere service than we do here at the Cedar Crest Inn. We never put business relationships, financial gain or anything above providing our guests with the best local tips on where to eat, visit and hang out. We provide the perfect balances between authenticity and professionalism as well as hands on service and non evasiveness. BOTTOM LINE is if the pictures don't lure you in, our reputation doesn't convince you or these words don't sell you on this being the best choice in accommodations for your Asheville trip than you need to give us a call and allow us the opportunity to show you what makes us the most unique and ideal choice for lodging in Asheville and all of Western North Carolina. ... more   less 
Also Known As:
1891 Cedar Crest Hotel Asheville

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