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“Comfort, good guest services, and inexpensive”

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Comfort Suites Outlet Center
Ranked #30 of 63 Hotels in Asheville
Certificate of Excellence
Outer Banks, NC
Level Contributor
150 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Comfort, good guest services, and inexpensive”
5 of 5 bubbles Reviewed 1 May 2011

My wife and I met my brother and his wife in Asheville for a leisurely five-day visit; we had adjoining suites on the fifth floor of the hotel. We were all very impressed with the cordial and knowledgeable staff at the front desk. Hats off to the management team! Cleaning staff was likewise good. Complimentary breakfast was okay, it might be better to have different items available rather than the same old same old day after day. The breakfast lady was sweet and very helpful, though. Realizing the hotel is two decades old, it was very well kept and all amenities were up-to-date. Too bad they're not able to add one more elevator--there were times that scores of people were waiting while guests with luggage carts or hotel staff with cleaning equipment occupied the single elevator. Despite a couple of minor negatives, we'd be back in a minute because the staff is super and the location is perfect. Oh, and the price is right.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OBXhawkeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 3 May 2011
Thank you for your review of Comfort Suites Biltmore! We are delighted to hear that you enjoyed your stay with us and found our hotel to be a great value with up-to-date amenities! Our staff is pleased that they met their goal of providing outstanding customer service to you during your stay with us. We realize that having one elevator can be an inconvenience at times & we appreciate your patience. We are glad to hear that you will stay with us again in the future! See you soon!
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600 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Lithia Springs, Georgia
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 27 March 2011

We stayed at this location for 2 nights. Hotel is convenient to both I-26 and I-40 and is only a few minutes from Biltmore Estate. There are both shopping and restaurants within easy walking distance of hotel. Even with everything so close, hotel is quiet. Bed was comfortable, although pillow were ridiculously small. Best service award goes to Sue in the breakfast area. She stayed busy ensuring there was plenty of food and beverage for everyone. She was polite and helpful - just what every customer wants to encounter.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RetiredCokeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 29 March 2011
Thank you for your review of Comfort Suites Biltmore. I am so glad to hear that you enjoyed your stay with us and that you found our location to be so convenient. Sue was delighted to see your review posted in our office. We look forward to your next visit to Asheville!
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Vt
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 6 March 2011

Just got back from Asheville and loved the Comfort Suites Biltmore! Mikal (front desk personnel) always had a wonderful, warm smile on his face and eager to greet us and answer any questions we had. But really, the entire staff was very helpful. Our main focus was to see the Biltmore Estate but had time to see other tourist attractions, too. Printed off step by step directions to get anywhere. Breakfast was hot with nice variety. Good location and easy to find. Would stay there again and recommend it to anyone else that goes to Asheville. The only down side I do have about this hotel was that the Breakfast room was a bit too small.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesliew91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 29 March 2011
I am so glad to hear that you enjoyed your stay at the Comfort Suites Biltmore. It is our goal to provide friendly customer service and to exceed our guest's expectations......it sounds like Mikal did just that. We are very fortunate to have Mikal on our team & he will be delighted to see your review. Thank you so much for your time. I hope you stay with us again soon!
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Petit Clamart, France
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 16 February 2011

We ended up staying here a few more days than originally planned because they made us feel s comfortable. Suzanne the front desk manager is awesome as are the night shift clerks. Salesmanager Crystal is sweet but doesn't know the city like Suzanne does. Great help from everyone at the front desk.

Rooms are a tad dated, with extremely small bathrooms. Windows open so you can enjoy tha mountain air. Breakfast is standard fare but handled by a very nice lady.

Would stay here again in a heartbeat.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HaniSalaam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 24 February 2011
Thank you for taking the time to review the Comfort Suites Biltmore! I am so glad to hear that our staff provided you with excellent customer service & made you feel so comfortable. I will be sure to pass your review on to them, they will be delighted to know their efforts did not go unnoticed. I hope that you stay with us again soon! Happy Travels to you!
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California
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 28 January 2011

This hotel really knows the meaning of customer service. Upon check-in we were recognized as a Choice Member, which is rare. Stacy the front desk manager was very friendly and professional. Our check in was effortless, then a while later called our room as a courtesy to make sure all accommodations were taken care of.
The hotel itself is a little dated, but very clean and the beds are very comfortable. Good Stay!

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Choice-MemberDiamond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 31 January 2011
Thank you for taking the time to review the Comfort Suites Biltmore! We appreciate your feedback. We value our Choice Privilege members and I am delighted that you were recognized upon check-in. It is the goal of our staff to provide excellent customer service and I am glad you were pleased with their efforts! We hope to see you the next time you visit Asheville!
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Indiana
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 21 January 2011

We were happy to find this pet-friendly motel as there are VERY few available in this area. There is a $25 pet fee, and all pet-friendly rooms are located on the first floor. You may wish to know though, that the motel only has a certain number of these rooms available. As far as the motel itself...the staff was very pleasant and the accomodations were adequate. I say adequate because the comfort of the beds and especially the pillows was only so-so. There were also several maintenance issues with our room and it wasn't due to pets! Just got the impression that management /housekeeping wasn't too swift about staying on top of some things. Too bad because the place overall seems to be nice but could be even nicer. I don't think that the place lived up to its 3 diamond AAA rating.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MFHoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 24 January 2011
We appreciate your review! Our staff was delighted to hear that you enjoyed our pet friendly status. Our maintenance & housekeeping staff are currently performing preventative maintenance on all of our guest rooms. Since our pet rooms stay full these will be the last rooms we work on. We do regret that your room was not up to our standards. We hope you stay with us again the next time you are in Asheville.
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Lawrenceburg, Tennessee
1 review
5 of 5 bubbles Reviewed 17 November 2010

What a wonderful hotel! I am a Tour Coordinator and bad hotels reflect on my business. Not so with this hotel. I have been dealing with Crystal for quite some time and she was always helpful and courteous. Upon arrival the front desk was excellent and everything was in order. (No surprises as with other hotels) My clients were well pleased as was I. The rooms were clean, spacious, and the beds were wonderful. After traveling all day with only about 4 hours of sleep the night before it was a pleasure to have such a wonderful room and comfortable bed. The location was great! We will definitely be using this hotel again.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thetravellady1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 18 November 2010
Thank you so much for taking the time to write such a lovely review! It is so nice to hear such kind comments. We really appreciate your business and are delighted to hear that you enjoyed Comfort Suites Biltmore so much. We certainly look forward to your return visit...and many more. Happy Thanksgiving to you!
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Additional Information about Comfort Suites Outlet Center

Property: Comfort Suites Outlet Center
Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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