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“Arrival Surprise”

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Comfort Suites Outlet Center
Ranked #29 of 66 Hotels in Asheville
Fairview, Pennsylvania
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Arrival Surprise”
Reviewed 20 October 2013

This hotel was our 2nd stop on our week long road trip. We checked in (the front desk lady was very nice)...went up to our room...the key did not work! My hubby went back to the front desk..I was waiting in the hall by the door to our assigned room, when I heard what sounded like a toilet flushing...hmmm. Then the door opened and a young man wearing a work uniform came out...I thought perhaps he was finishing cleaning the room (it was 3:45 pm) but then I noticed a young lady coming out of the room...looked to me like they were having a little afternoon delight...I was a bit suprised and so were they...I asked who they were, they mumbled their names, rushed by me and ran down the stairs...my husband came back with a new key...I told him the story...we went back down to the front desk...front desk staff apologized...gave us a different room for the same price. This property was located conveniently (about 3-4 miles) from the Biltmore Estate and it is located near a mall. We ate both nights at the Stone Ridge Tavern which is across the street from this property.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Dionysius56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 15 November 2013
Thank you for providing us with your feedback. We apologize that someone was in the first room you checked into. All of our staff is aware that they are not to be in guest rooms unauthorized and we will be certain that this does not happen in the future. We are glad that you found our location to be convenient. We hope you will stay with us again!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
Denton, Texas
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 October 2013

Here today and it is very nice so far. Quite busy but room is nice and especially for the price. Breakfast sounds good also...we will see. I am pretty picky so for me to say it's pretty good for under $90 is real good.
Front desk is very helpful but too busy, they need to hire more help so someone can answer questions for guests.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Mariannelalmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 21 October 2013
We hope that you enjoyed the rest of your stay. We will look into staffing more help during our busier times. Thank you!
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Broken Arrow, Oklahoma
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 October 2013

We had spent the day at the Biltmore and spent one night before we headed out the next day on our motorcycle. The room was nice and clean and the staff was very helpful. The bed was very comfortable and the continental breakfast was great! Would definitely stay again if in the area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dr3117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 21 October 2013
We are delighted to hear that you enjoyed your recent stay with us! Please stay with us again the next time you visit beautiful Asheville!
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Round Rock
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 October 2013

Easy access to downtown Asheville and the Biltmore Estate. No complaints - nice room, convenient places to eat nearby. The staff was friendly and hospitable. The breakfast was great - continental breakfast including eggs, bacon, sausage, etc.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank NancyK26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 21 October 2013
We appreciate your time and review of the Comfort Suites! We are glad that you enjoyed our full, hot breakfast buffet. We hope to see you again soon!
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mass
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 October 2013

We arrived to find the hotel very busy. We were greeted at the front desk by a very nice lady. And that was the best we can say. When we got off the elevator, there was a smell that I thought was the pool, and not a chlorine order. My wife insisted it was dampness. The room was even more damp, than the hall. I turned on the A/C, and left it on while we went out for the day. When we got back that night, there was no change.On the second day of staying there, I opened the blinds and found the problem. Mold around the base of the window, along with an ample amount of condensation. We called the front desk, and they sent the maintenance man up. He told us that it was the seal inside the window was the cause? Not quite! We had asked them to refund us the 2 nights, and they said that they couldn't because we booked through an outside agent. Needles to say, we won't be back

Room Tip: Make sure you book directly with the hotel, so if there are any problems, they will refund your mone...
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  • Stayed October 2013, travelled on business
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    • Cleanliness
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Helpful?
Thank bean51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 17 October 2013
We do apologize that you did not enjoy your stay with us. There was condensation in your widow due to a broken seal and we do apologize for that. The window has since been repaired. We refunded one night of your stay as compensation and we do hope that you found that to be sufficient. Thank you for providing your feedback.
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Miramar Beach, Florida
Level 5 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 October 2013

To all travelers going with your beloved pets. Here is where you want to stay. We arrived in Ashevill, NC Friday, Octobert the 5th, 2013, early afternoon, from our short visit to see our two grandsons and our daughter in Charlotte. Our experience at the Comfort Suites in Charlotte was so bad, it was my very first review on Trip Advisor.
However, this location in Asheville is what ALL HOTELS should strive for. Not only did they have a room ready fo us upon arrival, but we asked the young lady who checked us in could we see the room due our bad experience with the Comfort Suites on Mulberry Church Road in Charlotte. She assured us we would be 100% satisfied or we wouldn't be charged. We entered the room,#104, she was right on. This was so CLEAN, my words, prestine. The entire hotel, even where we had to walk our pups was WOW...... Please if you need to stay in Asheville, for just pleasure or what ever brings you there, and you bring your babies with you, PLEASE KNOW this is where you can stay. Because of the girl at the desk upon arrival I now have a voice regarding unexceptable hotels, never again will I travel without checking Trip Advisor for our stays. Another thing, it was so quite here at this hotel, big plus!!!!! All the service people were so friendly, and the breakfast was hot and very good.
Enjoy your visit to Asheville!!!!!!!

  • Stayed October 2013, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Marsha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 17 October 2013
Thank you for such a wonderful review! We certainly enjoy our furry guests and we are delighted to hear that you enjoyed your stay with us. We know we will see you again!
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Milan, Tennessee
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2013

In October 2013 our motorcycle group (12 bikes) stayed at the Comfort Suites, Biltmore Mall, Asheville, NC. This is the 4th or 5th time we have stayed here. The rooms are clean and spacious, nice continental breakfast and fitness room, but the best part was the friendly and accommodating staff. Dana was on duty almost every afternoon and evening we were there, and she was awesome. The "leader" of our group prides himself on being crusty and assertive, and Dana not only took care of his every "request", but made friends with him and our whole group. She is a great front person for this hotel and this chain, and if all the Comfort Suites/Inns have employees like this, they are very smart! I can't think of a single thing that needs improvement!

Stayed October 2013, travelled with friends
Helpful?
Thank BeeJayDee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 17 October 2013
We appreciate your business each year. Thank you so much for reviewing us on Trip Advisor. Dana is an asset to our company and she will be delighted to read your review. We will see you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Outlet Center

Property: Comfort Suites Outlet Center
Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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