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Comfort Suites Outlet Center
Ranked #32 of 66 Hotels in Asheville
Reviewed 28 April 2014

I checked in at this hotel and went to my room and my keys didn't work. I went down four times to the desk from the fourth floor with my suitcase and let her know it didn't work. Finally she called maintenance. They said the door doesn't work and shouldn't have gave me this room. The clerk finally came me another room. Very poor service by the clerk to make me do this four times......

  • Stayed: April 2014, travelled on business
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1  Thank Milkys88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 30 April 2014

We are so sorry that your room keys did not work. Maintenance should have been called to your room immediately. We regret that this happened and we hope that the rest of your stay went well.

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Reviews (637)
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309 - 315 of 637 reviews

Reviewed 21 April 2014

The three nights spent here were one of the most pleasant times ever spent in a hotel. Physically it is an almost flawless design and layout. The bed and pillows match the most comfortable we've ever known, barring none. The front desk and staff were very accommodating and most friendly.

The maid staff needs some coaching about talking too loudly in the hallways.

Room Tip: i always seek the highest floor then check the fire escape routes.
  • Stayed: April 2014, travelled with family
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2  Thank wmleken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 23 April 2014

Thank you so much for such a wonderful review! Our staff will be delighted to read such kind comments. We will address the issue of speaking loudly in the hallways with our housekeepers. We do hope to see you again soon!

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Reviewed 20 April 2014

Very good hotel, well maintained and clean. Well located if you wish to visit the Biltmore Estate, Very good bed. Delicious and varied buffet for breakfast, better than in any other Comfort Inn we have visited so far.

  • Stayed: April 2014, travelled as a couple
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1  Thank Christiane612013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 23 April 2014

We are happy to hear that you enjoyed your stay with us and that you found our breakfast to be delicious. Our convenient location was a perfect fit for your trip and we are glad that you chose to stay with us!

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Reviewed 18 April 2014 via mobile

This is a great example of what I expect from a hotel, and this Asheville gem is run impeccable well.

We were greeted with a smile, recognized as a Choice Privileges member, and given a better-than-expected dog-friendly room. Breakfast was great and staff was always smiling and helpful.

Will always stay here when in the area!!

Stayed: April 2014
1  Thank Jdrewry1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 23 April 2014

What an awesome review! Thank you so much for taking the time to provide us with your feedback. I hope you have a wonderful day!

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Reviewed 17 April 2014 via mobile

VERY NICE Hotel and GOOD Front Desk Manager (Jura) TY..The area offers a lot of things to visit for the traveler. Vanderbilt House is a must see! This hotel was near a very nice mall and very good restaurants.

Stayed: April 2014, travelled with family
Thank B J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 23 April 2014

We are so glad that you had a comfortable stay with us! It sounds like our convenient location worked into your travel plans nicely! We hope to see you again soon!

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Reviewed 15 April 2014

The drive to downtown is less than 15 minutes. Too bad the mall across the parking lot is closing down. The hotel was clean, rooms were a great size, breakfast was decent although the "omelets" were cold. The walls seemed to be thin, however, but it didn't stop us from getting a good night's sleep. The staff is very friendly. We would stay here again.

  • Stayed: April 2014, travelled with family
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1  Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 23 April 2014

We are happy that you enjoyed your stay with us. The Mall is currently under renovations to become an upscale Outlet Mall in the Spring of 2015! We hope you come back to do some shopping! We are sorry that the omelettes were cold. We will address that with our breakfast attendant. Please visit us again!

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Reviewed 29 March 2014

This hotel is located about ten to fifteen minutes from the downtown of Asheville and the Biltmore Estate, so it worked for us. The rooms are large, clean, and comfortable. I especially enjoyed having a couch, so I didn't have to sit in bed to read or watch TV. The breakfast was okay, but it was crowded at certain times and many people ended up taking their food back to their rooms. We were lucky to get tables, eating at about 8:30 in the morning. The staff are very helpful with restaurant suggestions and directions.

  • Stayed: March 2014, travelled as a couple
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1  Thank Cassady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 1 April 2014

We are so happy to hear that you enjoyed your stay with us and that you found our rooms to be comfortable. We hope that you will stay with us again soon!

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Additional Information about Comfort Suites Outlet Center

Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range: £69 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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