Overall, our stay was average. We booked for price and the availability of two beds and a pullout for 3 adults and a toddler. The pool was a bonus but there were several areas where the hotel falls short.
On arrival, we were greeted with smiles and competence. We were checked in quickly and all our questions were answered.
The room itself was clean and sizeable enough for a budget suite. No complaints there. They do need to install larger towel racks. Suites are typically booked by larger groups and one rack for three adults didn't cut it.
The beds and pull out sofa were a big dissappointment. The sofa mattress is so thin, I can feel every spring and the crossbars. It was excruciatingly uncomfortable and I bailed in the middle of the night. The main beds were not much better for me. They felt harder than I'd like and were possibly worn to the point of warped a bit as I felt a ridge in the middle. Granted, I am very particular about hotel beds but I think my assessment was fair and my roommates didn't disagree.
The pool was great. Nice size, plenty of seating and clean towels. The gym, however, was a dissappointment due to its size, lack of equipment and the fact that some of the machines were broken. There are no treadmills, free weights or stations where you can do pull downs, chin ups or bench presses. I would love to at least have had a full set of dumbells and some benches so I could improvise. A few mats would be great for abs - the floor was really hard. I didn't expect a full scale gym, but there are some staple machines and equipment that are standard.
Can't review breakfast because we didn't partake. Way too many options in Asheville!
In the end, we considered the hotel as a place to rest our heads, not much more. I'll admit the free bottled water was a nice touch. Honestly, I wouldn't stay here again. We booked for the pull out and if that's not a requirement, we'd look elsewhere. It is a really convenient location though.
- Official Description (provided by the hotel):
- Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more less
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- Also Known As:
- Comfort Suites Biltmore Square Mall Hotel Asheville
- Comfort Suites Asheville
- Asheville Comfort Suites