We travel often and stay at Comfort Suites whenever possible. We have been very pleased with the rooms and the hotels in general. But this hotel is the exception. My mother, who lives in Arkansas, was here for a visit and we planned to spend some time in Asheville. I booked the Comfort Suites expecting it to be really nice for her visit and our time in Asheville. What a disappointment! The room smelled musty, and it was very small. The bathroom was hardly large enough to turn around in, the TV was the older small type TV, not the larger flat-screen TV's in every other CS we've stayed in, and even worse, the bed linens didn't fit the beds. The bed sheets were too small and most of the mattress showed. The top sheet on one bed was badly frayed. The dust skirts on the bed were not evenly placed under the mattress and they were bunched up on the floor. The pillow cases were so wrinkled, they looked as though someone had already slept on them. The coffee pot was on top of the microwave which was on top of the refrigerator....all piled into one corner. The 'room divider' was just a small column between the bed and the sofa. I went to the desk and although the attendant was nice, he said all the rooms were the same size and there wasn't anything he could do. He said the sheets didn't fit because of the extra padding they had on the bed (other CS didn't have that problem). He couldn't give us a refund, although we had just checked in. It was getting dark, pouring down rain and all our luggage was already in the room otherwise we would have found another hotel. This hotel doesn't deserve the name of Comfort Suites and certainly doesn't live up to their advertisement of having 'breathing room'.
- Official Description (provided by the hotel):
- Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more less
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- Also Known As:
- Comfort Suites Biltmore Square Mall Hotel Asheville
- Comfort Suites Asheville
- Asheville Comfort Suites