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“Front Staff Exceptional, especially Mikal”

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Comfort Suites Outlet Center
Ranked #32 of 66 Hotels in Asheville
Reviewed 23 September 2010

We were traveling for two weeks and had car trouble. We called ahead and front desk gave us the number to the Ford dealership which made arrangements for repair. We ended up having to stay an extra night and Mikal on the front desk was extremely helpful in helping us with the necessary changes and suggesting two very good restuarants to eat at. Both were exceptional. The rooms were excellant and the breakfast very satisfying. Thanks Mikal for all the help and friendly personality. You helped to make our misfortune quite comfortable. Kudo's for your kindness!

  • Stayed: September 2010, travelled with friends
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Thank PastorB1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 27 September 2010

Thank you for writing such a wonderful review of Comfort Suites Biltmore! I am so glad to hear that you enjoyed your stay with us and that Mikal gave you such friendly customer service. He will be delighted to hear your comments. I know you will be staying with us again soon! Happy travels to you!

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529 - 535 of 640 reviews

Reviewed 16 September 2010

My husband and I stay there a lot. Our granddaughter, son and DIL live in Asheville and we live all the way over on the coast. We try to visit as often as possible to see our GD growing and changing and sometimes babysit. They have a very small house, so we stay at Comfort Suites. Sometimes we even take our dog, who is always welcomed and loved by the staff. The rooms are neat and the beds are sooooo comfy. And the staff is very friendly and accommodating. They are almost like family! They are the best part about staying there.

  • Stayed: August 2010, travelled as a couple
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Thank Grace D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 17 September 2010

Our staff prides themselves in making our guests feel like they are in their home away from home! I am delighted to hear that you enjoy staying with us so frequently & it brought a warm smile to my face to know that our staff makes your visits with us so enjoyable. We love our furry guests too & look forward to many more return trips from you! See you again soon!

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Reviewed 15 September 2010

We did not have a reservation and stopped to see if thee was a room available. Mikal was at the front desk and greeted me with a vey glad to see you and welcome. Accomodations were very nice and he was very helpful with suggestions of resturants. Our business collegues came back to the hotel after dinner and Mikal greeted us promptly and asked if we needed anything while we set in the lobby and discussed our business. We will look for other Comfot Suites when we travel in the future.

  • Stayed: September 2010, travelled on business
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Thank Manco2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 17 September 2010

I want to thank you for selecting the Comfort Suites Biltmore during your recent stay in Asheville, NC. I will personally thank Mikal for providing you with such warm customer service. It is very important to the staff and management of the hotel that we exceed our guest's expectation. I am glad that you found our hotel to be nice & clean as well. Thank you again for staying with us & we look forward to your return!

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Reviewed 5 September 2010

We celebrated a Family Reunion at the Comfort Suites Biltmore Square Mall at the end of July, 2010 and were delighted with the efficiency and the responsiveness of the team at the property. Working closely with Crystal Camacho, the General Manager over the year leading up to the event, virtually no detail was overlooked for our group of 100+ family members from all over the US.
Highlights:
Location and facilities:
Convenient to the airport as well as to Biltmore Village and Biltmore House and Gardens was a real plus. The availability of shopping and dining around the hotel were great for last-minute supplies (like Scrabble games) and replacing items left at home.
The hotel is one of the only properties in the Asheville area with meeting space equal to our needs. We had the use of the meeting room (at a very good rate) for most of the two days we were there - including space for breakfast spillover seating, family displays and casual get togethers.
Sleeping rooms were perfect for families with small kids who could be bedded down on the pullout sleeper sofa. Microwaves and fridges were perfect for popcorn and leftover pizza snacks!
The outdoor swimming pool (right next to the meeting room) was custom-made for youngsters (and not-so-youngsters) needing cooling-off time.
Staff: The front desk staff: Staci, Mikal, Tonia and Johnetta really went out of their way to help with getting people efficiently checked in and with directions and other travel advice. This is a friendly, welcoming group of folks!
The housekeeping staff and maintenance team were quick to help when needed and kept an eye out for straightening up the meeting room and keeping complimentary coffee and tea service stocked.
In particular, we appreciated the help of Jose and Brandon who were there for the occasional mess or need for equipment.
Finding the right location for a reunion as large as ours is a real challenge. We lucked out big time with the Comfort Suites Biltmore Square Mall in Asheville!
Our sincere thanks to Crystal and her team for the part they played in making our reunion such a remarkable success.

  • Stayed: July 2010
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Thank fredmyers3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 6 September 2010

Thank you, thank you, thank you for writing such a glowing reveiw of the Comfort Suites Biltmore. I will share this with our staff as they love to hear such wonderful compliments from our guests! Your family was a delight to have at our hotel & I am so glad that we were able to reciprocate. I will personally thank those mentioned in your review. It is our goal to provide our guests with great customer service and clean, comfortable rooms at a great value! We hope to see you all again soon!

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Reviewed 12 August 2010

We wanted to visit the Biltmore and sight-see around Ashville and chose this hotel for its reasonable rate and its "suite" status, as well as its proximity to the Biltmore Estate. The hotel was clean and well-maintained. I believe they recently remodeled. The rooms, however, were very small and the "suite" status meant there was a very small love seat that opened up into a bed in the corner of the room. The bathroom was very small also. The staff, although polite, were not helpful or knowledgeable about the most popular tourist attractions in the local area. We wanted to visit "Triple Falls" in a state park and they did not even know of its existence. We did have some technical difficulties with the Wi-Fi on our lap top and the technical help was excellent. Overall, if you need a clean place to lay your heads down for a night or two in Asheville, this hotel is acceptable. A longer stay would definitely be uncomfortable.

  • Stayed: August 2010, travelled with family
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1  Thank Michele1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 17 August 2010

The management and staff of the Comfort Suites Biltmore appreciate your review on Trip Advisor. I regret that you found our studio suite rooms & bathrooms to be on the small side. Our goal is provide our guests with clean and comfortable room at a great value. I also apologize that our Front Desk Staff was unable to help you with directions to Triple Falls. I have lived in Asheville all my life & have honestly never had anyone ask me for directions to Triple Falls either. I looked up the directions when I read your review (I now know that Triple Falls is in the DuPont State Forest) & the directions are now in our data base so we can better serve the next guest who asks for those directions. Thank you so much for your feedback. You have helped us better ourselves for the benefit of our guests! I hope you stay with us the next time you visit Asheville.

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Reviewed 9 August 2010

The staff at the Comfort Suites, Biltmore Square Mall, was simply amazing in handling our large family reunion group. It is rare to find a team of folks who work so well with so many personalities and so many different requests during a full house in the busiest time of the season. Kudos to Crystal and the entire desk and maintenance staff for making our family reunion group feel so welcome.

Stayed: August 2010, travelled with family
1  Thank millsgeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 11 August 2010

Thank you so much for writing a review of Comfort Suites Biltmore. I am so glad to hear that you and your family enjoyed your family reunion with us. I will personally thank our staff for providing you with great customer service. We were glad to have you all stay with us and hope that you return again soon! You all were truly a delight to work with. Thank you again for your kind comments.

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Reviewed 8 August 2010

August 5 , walk in , and asked for room available for one night. Showing coupon from "room saver". Lady at front desk said, she has a room available, but can't accepted coupons, because too many people used coupons....I can't believed !!! she offered me room for $20 more then the coupon price.... Oh well...You don;t want my money? You lost!
Couple miles away , very friendly Lady in Quality Inn& Suites, with no question, accepted coupon .

  • Stayed: August 2010, travelled with friends
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3  Thank turystka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this reviewResponded 10 August 2010

Thank you for taking the time to review us on Trip Advisor. We apologize that the coupon rate was not available when you tried to book a room at the Comfort Suites Biltmore. It does state on the coupon that coupons are accepted based on availability. We set a certain amount of rooms aside each night for the coupon rate & unfortunately there were no more rooms available at that rate for the evening when you came in. Our Front Desk Staff Member did try to accommodate you by offering you a rate $20 less than our regular rate for the evening. We regret that you were unhappy but are glad to hear that you were able to book a room at our sister property, the Quality Inn & Suites. Happy travels to you!

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Additional Information about Comfort Suites Outlet Center

Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price Range: £72 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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